• Responsible for building successful business relationships with Operations and Center leadership • Lead revenue cycle executive level discussions to help operations understand and improve revenue cycle performance • Acts as internal liaison with CBO to identify and bring to resolution areas of opportunity to improve yield • Management and development of direct reports through ongoing skills development, coaching, and hands-on problem-solving • Foster effective, trust-based relationships with critical stakeholders • Lead business operations leaders to facilitate effective meetings, strengthen cross-functional collaboration, and drive performance improvement • Provide leadership and ongoing refinement to the RCM Monthly Operating Review process • Monitor operational analysis and trend reports to identify process improvements • Foster clear, consistent communication with RCM counterparts, CBO leadership, and cross-functional teams • Create PowerPoint materials and reporting summaries that communicate operational performance and financial health • Translate RCM billing performance impact on Financial statements • Implement leadership-directed policies, goals, and operational expectations • Champion consistent adherence to corporate standards • Serve as escalation point for CBO Centers assigned to your team • Work independently and collaboratively with peers to execute strategic and operational plans

• Lead end-to-end transformation initiatives across the Kaiser Permanente account from initial assessment through implementation and sustainment • Develop comprehensive change management strategies that minimize disruption while maximizing adoption and impact • Partner with account leadership to identify opportunities for operational improvement and service innovation • Design and implement transformation roadmaps aligned with Kaiser Permanente's strategic objectives and JLL's service commitments • Collaborate closely with the account BI/Performance Manager to monitor, analyze, and drive improvement in all contractual KPIs and SLAs • Establish performance dashboards and reporting mechanisms that provide visibility into transformation progress and service delivery metrics • Identify performance gaps and develop corrective action plans with clear ownership and timelines • Ensure transformation initiatives directly contribute to improved contract performance and client outcomes • Support the development of business cases and ROI analysis for proposed transformation projects • Work within the account PMO framework to ensure transformation initiatives are properly governed, resourced, and tracked • Coordinate with PMO team members to integrate transformation activities with ongoing account operations • Maintain transformation project documentation, risk registers, and lessons learned repositories • Provide regular status updates to account leadership on transformation portfolio health and outcomes • Serve as a trusted advisor to the account leadership team on operational transformation strategy • Build strong relationships with Kaiser Permanente stakeholders to understand evolving needs and priorities • Lead cross-functional teams through complex change initiatives, ensuring alignment across service delivery teams • Facilitate communication between JLL operational teams and client stakeholders throughout transformation lifecycle • Coach and mentor team members on change management principles and continuous improvement methodologies

• Build and nurture relationships with school districts • Design custom tutoring programs • Maintain communication and collaboration with districts • Create long-term growth plans for clients • Ensure customer satisfaction and contract renewals • Coordinate post-sale customer meetings • Cultivate strong relationships through virtual and in-person meetings • Collaborate closely with internal teams for seamless transitions

• Architect full-funnel ecosystems that integrate paid, owned, earned, and shared touchpoints to deliver cohesive and connected consumer experiences. • Partner with clients as a strategic growth advisor, identifying opportunity space, shaping business challenges, and unlocking new opportunities beyond media investment. • Define end-to-end connections strategies grounded in audience, cultural, and behavioral insights—linking communications, content, and commerce into a unified system. • Orchestrate the interplay between brand building and performance, ensuring immediate impact while compounding long-term brand equity. • Lead cross-functional teams (Strategy, Creative, Media, Data, Technology) to develop experience-led solutions, not just channel plans. • Translate data and insights into clear narratives and actionable frameworks that influence senior stakeholders and drive decision-making. • Establish holistic measurement approaches that connect exposure, engagement, and outcomes—moving beyond siloed channel attribution to true effectiveness storytelling. • Drive innovation in how we connect with audiences, continuously evolving frameworks, tools, and approaches to stay ahead of changing behaviors and platforms. • Play a leading role in new business and thought leadership, articulating a differentiated vision for integrated strategy and connections planning. • Mentor and elevate a team of strategists, fostering systems thinking, curiosity, and strategic rigor in their work.