• Collaborate with all levels to develop and execute sector-wide contingency planning/crisis management strategies and processes. • Responsible for developing/coordinating contingency planning Community of Practice (CoP) • Update, validate, and maintain contingency planning and crisis management systems of record (Archer, Everbridge, etc.) • Responsible for sector presence at all AS site crisis management team (CMT) meetings • Attends enterprise-wide contingency planning meetings • Prepares site and event summaries for sector CP • Responsible for obtaining and reviewing C-888 for accuracy and completeness for all AS site CMT activations. • Collaborate with site representatives to ensure process consistency and promote continual process improvement. • Schedules and coordinates sector CMT after-action reviews as required. • Develop and lead corrective action plan to identify root cause and implement corrective actions. • Coordinates with AS sites/customer locations to maintain CMT rosters, drive sector standards, and ensure compliance with enterprise and sector requirements • Responsible for tracking contingency planning engagements (CMTs, site support, etc.) • Support sector CP by preparing site and event summaries, serving as sector CP in their absence, and represents AS Operations for matters involving business resiliency and trade shows. • Develops and updates sector PrOP related to contingency planning and international activities • Develop and lead crisis exercises for sites, sector, and work with the Global Assistance Center on any enterprise-wide exercises • Act as lead AS security for trade shows • Develops and maintains security support for trade show SOP • Coordinates on-site security support for trade shows • Attend enterprise trade show meetings • Work with other sectors to develop enterprise trade show policies and procedures • Develop trade show security briefings, risk matrix • Attend trade show preparation meetings • Maintain trade show security support SOP • Develop onsite trade show security team to deploy to trade shows where deemed necessary • Assists sector international team with management and execution of international SoW • Maintain international roster of POCs, maintain accountability, provide status updates as required during emergencies • Conduct routine audits to maintain accuracy of international SoW • Maintain/assist in development of international evacuation procedures • Develop/maintain sector PrOP • Assists International Travel SoW • Oversees and develops sector international travel processes iTrip approvals, C-584s, briefings, site integration • Reviews and approves international travel in iTrip • Assists site POCs with C-584 processes • Develops/maintains international travel tracking • Maintains international/regional briefs and ensures development of country specific infographics • Works with sector contingency planning team by providing personnel data for international employees as required by sector CP • Maintain trade show security support SOP • Develop onsite trade show security team to deploy to trade shows where deemed necessary • Perform other duties assigned by sector security manager

• Analyze and resolve SAP user access and authorization issues across SAP and integrated applications, ensuring timely resolution in accordance with established procedures and SLAs. • Create, modify, and maintain SAP roles and profiles to support business process changes while adhering to security standards and segregation of duties (SoD) requirements. • Support SAP security activities within projects and system enhancements, including role updates, testing support, and validation of access controls. • Execute and monitor SOX and internal audit compliance activities, including user access reviews, sensitive access monitoring, and remediation of findings to ensure sustained control effectiveness. • Assist in monitoring and maintaining security audit logs and system controls to ensure continued compliance with enterprise policies and regulatory requirements. • Collaborate with business process owners and functional teams to gather access requirements and translate them into compliant security solutions. • Research and evaluate SAP security updates, enhancements, and support notes, escalating complex design or architectural issues to the SAP Security Analyst II or Manager as appropriate.

• Lead the analysis and resolution of complex security issues involving SAP related applications, ensuring timely, compliant solutions that maintain system integrity and user productivity • Manage and execute SAP security deliverables for projects and system enhancements, ensuring role design, testing, and implementation activities meet business requirements, compliance standards, and project timelines • Partner with business process owners, functional teams, and technical leads to gather, analyze, and document security requirements for new functionality and system changes • Provide expert guidance on secure design principles, risk mitigation, and alignment with enterprise security architecture • Provide advanced technical expertise in SAP authorization concepts, including role and profile creation, segregation of duties (SoD) analysis, and risk mitigation • Lead the design and maintenance of complex roles supporting cross-functional and global business processes • Execute and monitor SOX and internal audit compliance activities, including user access reviews, sensitive access monitoring, and remediation of findings to ensure sustained control effectiveness • Contribute to the development and implementation of SAP security policies, standards, and procedures, ensuring alignment with corporate information security objectives and regulatory requirements • Mentor junior security analysts and specialists, providing technical guidance, reviewing deliverables for quality and consistency, and fostering continuous improvement within the SAP Security team

Role Description The Website Security Support Analyst plays a key role in providing support to our website security customers. Website Security Analysts perform various aspects of the incident response lifecycle, which may include, but are not limited to: - Activating Website Security, Monitoring, and Backup services - Troubleshooting and resolving problems surrounding the activation and use of these services - Providing malware prevention recommendations, including bypass prevention, DDoS mitigation, and XSS attack prevention Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed, but also a chance to learn a different skill along the way while supporting our Monitoring, Firewall, and Backup products. What you'll get to do: - Provide World Class Support via email and chat to the Website Security Customers - Set up and activate Website Application Firewall (WAF), Website Monitoring and Backup services - Test the site availability after support interaction to assess possible configuration issues and attempt to repair them - Provide recommendations on how to prevent malware issues in the future including password change, removal of local & outdated backups from the local environment, update software and others - Monitor slack communication channels and handle issues and answer questions brought to our attention by our Partners, and urgent issues escalated by our Sales and Marketing teams Qualifications - General understanding of security principles and good security practices - Linux experience – CLI and cPanel - Experience with Apache, NGINX and other web servers; ability to effectively read and parse server logs - Proficiency in DNS configuration, required for set up and maintaining the Website Application Firewall Requirements - PHP and Shell scripting/automation experience - A "get it done right" attitude because customer experience matters - High standards and a desire to make a difference with your work - Organizational skills that allow you to prioritize and plan work activities by using time efficiently - Open source and community participation and contributions (a plus) Benefits - Paid time off - Retirement savings (e.g., 401k, pension schemes) - Bonus/incentive eligibility - Equity grants - Participation in our employee stock purchase plan - Competitive health benefits - Other family-friendly benefits including parental leave