• Atender las dudas o consultas que los clientes realicen en los canales digitales de manera escrita, brindando una adecuada información y ayuda inmediata al cliente (70% chat y 30% voz) • Finalizando la atención se realiza la venta de algún producto adicional al cliente.

Role Description Join our high-performing paid social team as a Senior Paid Social Specialist and play a pivotal role in developing winning strategies that drive performance across social advertising campaigns and unlock growth for our clients' businesses. You'll be part of a team that thrives on continuous improvement, sharing expertise, and achieving data-driven results. This isn't just about running ads; you'll be the strategic architect behind campaigns that deliver exceptional ROI, building lasting client relationships, and contributing to our agency's reputation for delivering results that matter. If you're passionate about social media advertising and want to make a real impact on growing D2C businesses, this is your stage. What You'll Own - Campaign Excellence & Strategic Development: - Develop and execute high-impact paid social advertising campaigns across Meta, TikTok, Snapchat, and Pinterest. - Consistently achieve monthly ad spend and revenue KPIs while maximizing efficiency and ROI. - Conduct data-oriented media buying with rigorous A/B testing for new creatives, audiences, and strategies to scale campaigns. - Utilize advanced reporting tools including Shopify Reports, Motion, Agency Analytics, and Triple Whale to ensure all decisions are data-driven. - Creative Strategy & Performance Optimisation: - Champion Creative Strategy for your clients, developing core creative testing roadmaps and measuring performance. - Write direct-response copy that resonates with target audiences and creates thumb-stopping ads. - Collaborate closely with the design team to find new creative angles and breakthrough concepts. - Monitor and report on campaign success to internal teams and clients, ensuring targets are met and performance is rising. - Client Partnership & Growth: - Foster strong client relationships by understanding their goals, setting clear expectations, and delivering exceptional service. - Identify and develop upsell and cross-sell opportunities with existing clientele to strengthen brand foundations. - Work closely with cross-functional teams to ensure alignment on campaign objectives and strategies. - Present clear, data-backed insights and growth recommendations to clients. - Continuous Innovation & Collaboration: - Stay ahead of industry trends, platform updates, and best practices to continuously refine advertising strategies. - Actively participate in team meetings, share expertise, and contribute to the overall success of the paid social team. - Work closely with our Head of Paid Social and the rest of the team to ensure alignment on all activity and progress. - Develop your skills through ongoing learning and professional development opportunities. Qualifications - 3+ years of hands-on experience in paid social advertising, with proven success managing clients with ad spend of at least £30k - £50k per month. - Deep understanding of advertising platforms including Meta, TikTok, Google, Snapchat, and Pinterest. - Proven track record working with cross-functional teams in an advertising agency, startup, or service-based business environment. - Extensive experience working with D2C industry clients and understanding their unique challenges. - T-shaped marketing knowledge with understanding of different areas of the marketing funnel. Requirements - Strong analytical skills with exceptional attention to detail - you love tracking and interpreting data. - Experience with reporting and analytics tools (Shopify, Triple Whale, Motion, Agency Analytics). - Proficiency in campaign setup, audience targeting, and performance optimisation. - Advanced understanding of creative testing methodologies and performance measurement. - Excellent copywriting skills for direct-response advertising. Benefits - Competitive salary commensurate with experience. - Performance-based bonus opportunities aligned with client success. - 28 days paid holiday plus bank holidays. - Your birthday off (because everyone deserves to celebrate). - Access to £10,000 worth of training courses and ongoing learning opportunities. - Mentorship from highly experienced digital marketing experts. - Fully remote work environment. - Subsidised gym membership up to £50 per month. - Regular social events - quarterly team gatherings with a variety of bonding activities.

Role Description The Social Media Manager at Finding Mastery will be responsible for overseeing the company's social media profile across various platforms. The individual will be in charge of creating, managing, and delivering fresh, innovative content daily while tracking and analyzing the results of these strategies. They will be expected to establish and maintain our company's voice across all Social Media Channels. - Plan, strategize and create social media content to enhance engagement and drive user interaction across all popular social media channels. - Work closely with the Marketing team in the development of a consistent and powerful brand personality on social media. - Regularly monitor competitors and industry updates to stay ahead in the market. - Track and analyze social media performance and trends. Incorporate insights gained into the development of ongoing strategies. - Collaborate with the Content, Design, and Product teams to generate a seamless and consistent customer experience across all platforms. - Stay up-to-date with changes in all social platforms, ensuring maximum effectiveness in reaching the target audience effectively. - Act as the first point of call for any social media advertising, branding, and promotional needs within the company. Qualifications - Excellent knowledge and understanding of social media platforms and their respective audiences. - A qualified candidate will have a Bachelor’s degree in Communications, Marketing, Business, or a related field, or relevant experience. - Minimum of 2 years of experience in managing social media accounts for brands or companies. - Excellent written and verbal communication skills, as well as exceptional time management and organizational skills. - Demonstrated ability to manage multiple tasks under tight deadlines. - Technology savvy with solid understanding of not just the social media universe, but also web design and SEO. - Experience with conducting audience and buyer persona research. Requirements - Compensation range $65,000 - $70,000. Benefits - Working in a highly motivating, fun and flexible working environment. - Being a part of a company that values social media and understands its importance. - Competitive salary and benefits package. - Regular and persistent opportunities for personal and professional growth. - Working with a highly passionate and committed team of experts. Company Description This is an exciting, challenging and rewarding role that will put you at the forefront of Finding Mastery's social media presence. If you are a creative, innovative and driven individual then we look forward to your application.

• Develop and lead social media strategies across multiple client accounts. • Translate business objectives into actionable social marketing plans that drive measurable outcomes. • Identify opportunities for audience growth, content innovation, community development, and platform expansion. • Create strategic frameworks that improve consistency and elevate thinking across the agency. • Serve as a trusted advisor to client stakeholders. • Lead strategic conversations, planning sessions, workshops, and quarterly business reviews. • Challenge assumptions when necessary and provide recommendations backed by data, experience, and sound judgment. • Build relationships that position Sociallyin as a strategic partner, not just a vendor. • Turn performance data into actionable recommendations. • Monitor platform changes, consumer behavior shifts, emerging trends, and competitive activity. • Identify what matters, what doesn't, and where clients should focus next. • Help clients understand not only what happened but why it happened. • Help shape Sociallyin's point of view on social media marketing. • Bring new ideas to the table. • Challenge existing processes. • Help us stay ahead of where social media is going. • Mentor junior strategists, account managers, and other team members. • Share knowledge, provide coaching, and help raise the strategic standard across the agency. • Contribute to building a stronger strategy department over time. • Partner with leadership and sales teams during pitches and proposal development. • Help prospective clients understand the value of strategic social media thinking. • Contribute ideas that help us win larger and more sophisticated opportunities.