• Creation, configuration and implementation of different kind of automations • R&D and implementation of new services • Maintenance of technical documentation in the Knowledge Base

• Administration and maintenance of Windows/macOS infrastructure in distributed environments • Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms • Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.) • Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows • Management of software deployment, device compliance, identity and access management processes • Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies • Maintenance of technical documentation and knowledge base; Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security.

• Resolve content creators issues and email (provide answers to typical questions, diagnose issues, solve typical issues with admin tools) • Create tech tickets in case creator issues couldn’t be solved by creator or yourself, track resolution, and notify creators when the issue is solved • Define and optimize structure of support ticket classification tags to create transparency of support volumes • Track and own customer support efficiency metrics (volume of requests per creator, response time, resolution time, volume of requests per category) • Provide feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction • Build a library of typical answers for support requests and automate support communications where possible using Intercom tools • Be the owner of the FAQ for UGC creators & Influencers: constantly review and update its structure & contents, track its usage and efficiency in self-resolution of issues • Regularly check status of ongoing platform transactions • Send follow-up emails to unresponsive content creators • Track content creators with a massive amount of unresponsive transactions and DM them in social media • Apply consequences based on Insense quality policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts) • Manage (approve/refuse/escalate) transaction “decline requests” from brands and content creators • Resolve issues spotted from the transaction status checking process • Coordinate tasks for the Customer Success team (follow up with unresponsive brands, deals to close) • Support management in AppStore and Google Play (answer to reviews) • Contribute to team brainstorms and planning sessions, generate insights about the overall efficiency of the processes, and propose your improvement ideas

• Resolve content creators issues and email (provide answers to typical questions, diagnose issues, solve typical issues with admin tools) • Create tech tickets in case creator issues couldn’t be solved by creator or yourself, track resolution, and notify creators when the issue is solved • Define and optimize structure of support ticket classification tags to create transparency of support volumes • Track and own customer support efficiency metrics (volume of requests per creator, response time, resolution time, volume of requests per category) • Provide feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction • Build a library of typical answers for support requests and automate support communications where possible using Intercom tools • Be the owner of the FAQ for UGC creators & Influencers: constantly review and update its structure & contents, track its usage and efficiency in self-resolution of issues • Regularly check status of ongoing platform transactions • Send follow-up emails to unresponsive content creators • Track content creators with a massive amount of unresponsive transactions and DM them in social media • Apply consequences based on Insense quality policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts) • Manage (approve/refuse/escalate) transaction “decline requests” from brands and content creators • Resolve issues spotted from the transaction status checking process • Coordinate tasks for the Customer Success team (follow up with unresponsive brands, deals to close) • Support management in AppStore and Google Play (answer to reviews) • Contribute to team brainstorms and planning sessions, generate insights about the overall efficiency of the processes, and propose your improvement ideas