• Resolve content creators issues and email (provide answers to typical questions, diagnose issues, solve typical issues with admin tools) • Create tech tickets in case creator issues couldn’t be solved by creator or yourself, track resolution, and notify creators when the issue is solved • Define and optimize structure of support ticket classification tags to create transparency of support volumes • Track and own customer support efficiency metrics (volume of requests per creator, response time, resolution time, volume of requests per category) • Provide feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction • Build a library of typical answers for support requests and automate support communications where possible using Intercom tools • Be the owner of the FAQ for UGC creators & Influencers: constantly review and update its structure & contents, track its usage and efficiency in self-resolution of issues • Regularly check status of ongoing platform transactions • Send follow-up emails to unresponsive content creators • Track content creators with a massive amount of unresponsive transactions and DM them in social media • Apply consequences based on Insense quality policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts) • Manage (approve/refuse/escalate) transaction “decline requests” from brands and content creators • Resolve issues spotted from the transaction status checking process • Coordinate tasks for the Customer Success team (follow up with unresponsive brands, deals to close) • Support management in AppStore and Google Play (answer to reviews) • Contribute to team brainstorms and planning sessions, generate insights about the overall efficiency of the processes, and propose your improvement ideas

• Resolve content creators issues and email (provide answers to typical questions, diagnose issues, solve typical issues with admin tools) • Create tech tickets in case creator issues couldn’t be solved by creator or yourself, track resolution, and notify creators when the issue is solved • Define and optimize structure of support ticket classification tags to create transparency of support volumes • Track and own customer support efficiency metrics (volume of requests per creator, response time, resolution time, volume of requests per category) • Provide feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction • Build a library of typical answers for support requests and automate support communications where possible using Intercom tools • Be the owner of the FAQ for UGC creators & Influencers: constantly review and update its structure & contents, track its usage and efficiency in self-resolution of issues • Regularly check status of ongoing platform transactions • Send follow-up emails to unresponsive content creators • Track content creators with a massive amount of unresponsive transactions and DM them in social media • Apply consequences based on Insense quality policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts) • Manage (approve/refuse/escalate) transaction “decline requests” from brands and content creators • Resolve issues spotted from the transaction status checking process • Coordinate tasks for the Customer Success team (follow up with unresponsive brands, deals to close) • Support management in AppStore and Google Play (answer to reviews) • Contribute to team brainstorms and planning sessions, generate insights about the overall efficiency of the processes, and propose your improvement ideas

• Resolve content creators issues and email (provide answers to typical questions, diagnose issues, solve typical issues with admin tools) • Create tech tickets in case creator issues couldn’t be solved by creator or yourself, track resolution, and notify creators when the issue is solved • Define and optimize structure of support ticket classification tags to create transparency of support volumes • Track and own customer support efficiency metrics (volume of requests per creator, response time, resolution time, volume of requests per category) • Provide feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction • Build a library of typical answers for support requests and automate support communications where possible using Intercom tools • Be the owner of the FAQ for UGC creators & Influencers: constantly review and update its structure & contents, track its usage and efficiency in self-resolution of issues • Regularly check status of ongoing platform transactions • Send follow-up emails to unresponsive content creators • Track content creators with a massive amount of unresponsive transactions and DM them in social media • Apply consequences based on Insense quality policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts) • Manage (approve/refuse/escalate) transaction “decline requests” from brands and content creators • Resolve issues spotted from the transaction status checking process • Coordinate tasks for the Customer Success team (follow up with unresponsive brands, deals to close) • Support management in AppStore and Google Play (answer to reviews) • Contribute to team brainstorms and planning sessions, generate insights about the overall efficiency of the processes, and propose your improvement ideas

Analyze customer deductions, implement process improvements to reduce claims, communicate with stakeholders to resolve issues, and ensure timely submission of offsets and documentation for collection efforts.