• Act as the first point of contact for customer and user enquiries • Log, categorise, and prioritise incidents and service requests accurately • Resolve standard incidents and requests using approved knowledge articles and runbooks • Perform initial troubleshooting of hardware, software, and connectivity issues • Escalate incidents according to defined criteria • Maintain clear communication and manage user expectations throughout the ticket lifecycle • Ensure tickets are updated correctly and closed with proper documentation • Contribute to knowledge base improvements and documentation updates • Follow ITIL Incident Management and Service Desk best practices

Title: Sr Engineer, Telephony Location: Remote - Nationwide time type; Full time job requisition id: R042191 Job Description: Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Telephony Engineer is responsible for in-depth expertise in managing Cisco Unified Communications (UC), Cisco Packaged Contact Center Enterprise (PCCE), and Five9 Contact Center solutions. As a Telephony Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences. Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Essential Job Functions: - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. - Design, deploy, configure, and maintain Cisco UC, PCCE, and Five9 Contact Center solutions to meet business requirements. - Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases. - Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance. - Monitor the telephony environment's health, troubleshoot issues, and provide timely resolution to minimize downtime and disruptions. - Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability. - Work closely with network and security teams to ensure telephony systems are integrated securely into the overall network infrastructure. - Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements. - Provide technical support and guidance to end-users and other IT teams, addressing telephony-related queries and issues promptly. Employment Qualifications: - 5-7 years of experience - Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience). - Proven experience in designing, implementing, and managing Cisco UC and PCCE environments, including Call Manager, Unity Connection, Contact Center Enterprise, and related components. - Familiarity with Five9 Contact Center solution setup, configuration, and administration. - Cisco certifications such as CCNP Collaboration or CCIE Collaboration are highly desirable. - Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies - Proficiency in network protocols, routing, and switching relevant to telephony systems. - Solid troubleshooting skills to diagnose and resolve complex telephony issues - Experience in scripting and automation for telephony provisioning and management is a plus. - Excellent communication skills to interact effectively with technical and non-technical stakeholders. - Ability to work collaboratively in a team environment and adapt to changing priorities - This position pays between $92,400-138,600 based on experience Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Title: Senior Engineer CI Excellence Location: Houston, TX, United States Chicago, IL USA Job Description: Sr. Engineer CI Excellence – Remote This position requires up tp 50% US and International Travel Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Senior Engineer, Continuous Improvement Excellence, you’ll be part of our global manufacturing team working as a remote employee. You’ll get to: - Work side-by-side with manufacturing leaders to lead operational improvement workstream(s) that will require the development of a workstream charter, problem-solving and data analytics, a detailed work plan, and identification of operational and financial KPIs to measure progress of the improvement actions. - Solve complex problems at the macro level as well as at the line-level for our broader global manufacturing team. - Gain experience to understand operational KPI’s to determine appropriate responses to close gaps. - Drive operational improvement through the implementation of Lean standard tools and concepts such as Flow, Standard Work, 5S, Visual-Management, SMED, Poka-Yoke, PDCA, TPM, etc. - Coach and build the capabilities of our shop floor-based personnel, including makers, supervisors, and managers, in new ways of working and problem-solving. - Support codification of any newly developed approaches, methodologies, and results as part of our SPX program to standardize our ways in manufacturing sites. - This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc). The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: - Bachelor’s degree in Engineering and minimum 3 years of manufacturing experience in consumer goods or similar. - Critical thinking, problem-solving, analytics skills, and strategy experience are a big plus. - Lean / CI methodologies experience in operations with Lean Six Sigma, TPM, or other process improvement certification. - Ability to travel up to 50% of the time, global and domestic, travel % may vary based on business needs. The Details: You’ll receive a competitive salary and a great benefits plan, including: - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. - Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our digital learning portal. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. - Give Back: Help us continue to make positive changes locally and globally - through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-Remote #-LI-MB1 We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

Title: EIT - Fire Protection Engineer Location: Portland, OR Department: Portland Office Job Description: Are you a newer professional with some experience ready to make your mark in fire protection engineering? We're seeking passionate EIT Fire Protection Engineers, what we call Fire Safety Specialists, to join our innovative team and start an exciting journey in keeping communities safe and buildings smart! Who We Are: We're Holmes US - an international design firm where engineering meets innovation! With offices across the West Coast and roots in New Zealand, we're known for pushing boundaries and asking "why not?" when others say "impossible." Your Journey as a Fire Safety Specialist: - Perform preliminary design and complex analysis for Performance Based Fire Engineering - Model fire and smoke behaviour using Fire Dynamics Simulator (NIST) and similar tools - Model occupant evacuation using Pathfinder, Evacnet, and spreadsheet calculations - Assess structural systems exposed to fire through computational methods - Write independent engineering reports and develop creative engineered solutions - Audit existing buildings for fire safety compliance - Coordinate with clients, consultants, and enforcing agencies on fire safety aspects - Contribute to marketing initiatives and fee proposals for complex projects - Maybe even pick up some Māori words from our Kiwi colleagues! You'll Thrive Here If You Have: - B.S. in Fire Protection Engineering or related discipline - Minimum of 1 internship in a fire safety role, 1-2 years full-time experience preferred - Excellent written and verbal communication skills - Strong time management and problem-solving capabilities - Proficiency in MS Word, Outlook, Excel, and fire modelling tools - A collaborative, team-player mindset Why You'll Love It Here: Learning & Growth - Personalized mentorship program - Interactive technical training via Holmes University - Access to specialized material committees - Global knowledge sharing opportunities - Clear career progression path Real World Impact - Work on exciting, diverse projects across building types and scales - Apply cutting-edge fire engineering to real communities - Contribute to life safety and sustainable design - Make a genuine difference - people's safety is your work The Good Stuff - Flexible hybrid work environment - Comprehensive benefits (including pet insurance!) - Genuine work-life balance - Collaborative, supportive culture - Regular team events and activities Benefits Offered: - Hybrid work model (in office Tues, Wed, Thurs) - Comprehensive Medical, Dental, Vision, Life, AD&D, Short-term and Long-term Disability and other voluntary plans - Flexible Spending Accounts for Medical & Childcare - Health Savings Account - Pet Insurance - Employee Assistance Program - Paid Time off - Vacation, Sick, Personal Leave, Family Leave for new parents, and Community Service time - Paid Holidays - Pre-Tax Commuter Transit - 401(k) retirement savings with Company contribution - Company sponsored events - Diversity / Inclusion programs and initiatives Compensation: Estimated at $82,000 - $91,500+ biannual profit share bonus potential. Salary will be commensurate with experience / skills and location. Our Commitment: At Holmes, we believe in building teams as diverse as the communities we serve. We provide equal support and opportunities for all our people to thrive, grow, and develop. Dream big - we'll help you get there!