Role Description AIRS Medical is seeking a skilled professional for the following key responsibilities: - Technical Implementation (50%) - Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs. - Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability. - Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity. - Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities. - Customer Support & Troubleshooting (50%) - Act as the primary technical resource for clients, providing application support and resolving technical issues. - Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations. - Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support. - Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results. Qualifications - 5+ years in a technical or application support role within healthcare IT. - Proficiency with TCP/IP networking and DICOM networking. - Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable. - Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues. - Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users. Requirements - 10+ years in a technical or application support role within healthcare IT (preferred). - Those with proven competencies may be promoted to a Technical Customer Success Manager job title upon final offer. - Experience implementing radiology AI software in hospital settings (preferred). Benefits - Work type: Full Time. - Health Care Plan (Medical, Dental & Vision). - Paid Time Off (Vacation, Sick & Public Holidays). - Training & Development. - Work from home, with occasional business travel. - Collaborate with team members around the country and the world. Hiring Process - Document Screening. - Competency-based interview. - Culture-fit Interview. - Onboarding.

• Drive customer success strategies to help customers achieve adoption and expertise with the platform, • Oversee the creation of enablement and skill set development, • Collaborate heavily with Support, Sales and Product Management functions, • Manage line-level managers and more tenured employees on the team.

Role Description I'm looking for a Technical Customer Success Manager to join our team. Customer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We’re hiring a new Technical CSM based in Europe so every customer gets the attention and support they deserve as we grow. Your job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data. You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. You’ll help them integrate, innovate, and scale with Modash. - Own your portfolio of accounts - Manage a portfolio of customers who have purchased one or both of our APIs. - Success is measured mainly through Net Revenue Retention (NRR) across your portfolio. - For each account, you'll: - Build and maintain a clear success plan (goals, next steps, check-ins). - Run regular calls (mostly European time zones). - Help customers use the right endpoints for their use case. - Help customers find new ways to use Modash data. - Help troubleshoot technical issues. - Own the expansion end-to-end, from spotting the need to closing the upgrade. - Own renewals and coordinate invoicing with Finance. - Keep your portfolio organized: clear recaps after every interaction and keep Vitally up to date. - Onboard new customers - Run a strong Sales → CS handover and agree on goals for the next 30–90 days. - Run onboarding calls with a clear integration plan (milestones and owners). - Review their first integration before they go live (payloads, pagination, retries). - Help them get to first value fast. - Send a clear recap with next steps, owners, and dates. - Collaborate with Product, Sales, Support and Marketing - Be the voice of the customer internally. - Bring customer problems to Product in a clear way, and help shape what we build next. - Connect the right customers to Product for deeper discovery, feature testing, and early feedback. - Coordinate with Sales on handovers and expansion opportunities. - Work with Support and Engineering to resolve technical issues. - Work closely with Marketing to build customer-facing resources (guides, webinars, templates) and ensure customer engagement. Qualifications - 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role supporting technical customers. - Comfortable discussing APIs, integrations, and data flows. - Clear communication skills in writing and on calls. - Organized and good at follow-through. - Ability to think ahead and build a plan with customers. - Quick learner and can become a Modash product expert fast. - Strong English skills, both written and spoken. - Ownership mentality and problem-solving skills. - Comfortable working in a fast-paced startup environment. Requirements - Experience working with creator data or in creator marketing (nice-to-have). - Experience with common CS and billing tools (e.g., Vitally, Intercom, Stripe) (nice-to-have). - Some coding experience (e.g., writing small scripts, reading code, or using SQL) (nice-to-have). Benefits - Flexible working hours. - Unlimited paid vacation time. - Fully remote working. - Personal development support for courses, books, or conferences. - Ownership and flexibility to make decisions and take action quickly.

Role Description Bei nara bauen wir keine klassischen Chatbots. Wir entwickeln Agentensysteme, die in realen Unternehmensumgebungen arbeiten: Tickets bearbeiten, Zugänge zurücksetzen oder Geräte in Kundennetzen konfigurieren. Für unsere Kundenprojekte suchen wir eine kundenzentrierte, technisch starke Persönlichkeit, die unsere Projekte von der ersten Anforderung bis zur erfolgreichen Nutzung begleitet. Du bist die zentrale Schnittstelle zwischen Kunde, Produkt und Entwicklung: Du verstehst Geschäftsprozesse, übersetzt sie in klare Anforderungen, baust erste AI-Agenten und sorgst dafür, dass unsere Kunden mit nara echten Mehrwert erzielen. - Du leitest Kundenprojekte von Kickoff bis Go-live und sorgst für klare nächste Schritte. - Du führst Kundenmeetings, Workshops und Anforderungsaufnahmen durch. - Du verstehst fachliche und technische Kundenfragen und beantwortest sie pragmatisch. - Du übersetzt Kundenanforderungen in klare Tickets, Specs und Prioritäten für das Dev-Team. - Du erstellst Projektpläne, koordinierst Timelines und hältst alle Stakeholder auf dem Laufenden. - Du konfigurierst und baust AI-Agenten, Workflows und Automationen für unsere Kunden. - Du begleitest Onboarding, Adoption und den laufenden Customer Success. - Du erkennst Risiken frühzeitig und sorgst dafür, dass Kunden langfristig erfolgreich bleiben. - Du sammelst Produktfeedback und bringst es strukturiert in Produkt und Entwicklung ein. Qualifications - Erste Erfahrung in einer Rolle wie Technical Customer Success, Implementation Management, Solutions Consulting, Technical Account Management, SaaS-Projektleitung oder Vergleichbarem. - Sehr gute Kommunikationsfähigkeit mit Kunden – auch bei unklaren oder komplexen Anforderungen. - Technisches Verständnis für SaaS-Produkte, APIs, Workflows, Datenflüsse und Automationen. - Echtes Interesse an AI, LLMs und Agenten-Systemen. - Fähigkeit, Anforderungen sauber zu strukturieren und für Entwickler verständlich aufzubereiten. - Solide Projektmanagement-Skills: klare Timelines, konsequente Follow-ups, Priorisierung und Verbindlichkeit. - Hands-on-Mentalität: Du moderierst nicht nur, sondern baust und testest auch selbst. - Sehr gutes Deutsch und gutes Englisch. Requirements - Erfahrung mit AI-/Automation-Tools, Low-Code/No-Code-Plattformen wie Zapier, Make, n8n oder ähnlichen Systemen. - Erfahrung mit Jira, Linear, Notion, HubSpot oder vergleichbaren Tools. - Grundverständnis von Softwareentwicklung oder ein früherer technischer Background. - Erfahrung mit B2B-SaaS, Consulting oder Agentur-/Projektgeschäft. Benefits - 💶 55.000–85.000 € brutto pro Jahr plus ESOPs - 🚀 Frühe Phase, echtes Ownership: Kleines Team, kurze Wege, was du baust geht live - 🏡 Remote möglich innerhalb DE, optional Office in Würzburg