Role Description Bei nara bauen wir keine klassischen Chatbots. Wir entwickeln Agentensysteme, die in realen Unternehmensumgebungen arbeiten: Tickets bearbeiten, Zugänge zurücksetzen oder Geräte in Kundennetzen konfigurieren. Für unsere Kundenprojekte suchen wir eine kundenzentrierte, technisch starke Persönlichkeit, die unsere Projekte von der ersten Anforderung bis zur erfolgreichen Nutzung begleitet. Du bist die zentrale Schnittstelle zwischen Kunde, Produkt und Entwicklung: Du verstehst Geschäftsprozesse, übersetzt sie in klare Anforderungen, baust erste AI-Agenten und sorgst dafür, dass unsere Kunden mit nara echten Mehrwert erzielen. - Du leitest Kundenprojekte von Kickoff bis Go-live und sorgst für klare nächste Schritte. - Du führst Kundenmeetings, Workshops und Anforderungsaufnahmen durch. - Du verstehst fachliche und technische Kundenfragen und beantwortest sie pragmatisch. - Du übersetzt Kundenanforderungen in klare Tickets, Specs und Prioritäten für das Dev-Team. - Du erstellst Projektpläne, koordinierst Timelines und hältst alle Stakeholder auf dem Laufenden. - Du konfigurierst und baust AI-Agenten, Workflows und Automationen für unsere Kunden. - Du begleitest Onboarding, Adoption und den laufenden Customer Success. - Du erkennst Risiken frühzeitig und sorgst dafür, dass Kunden langfristig erfolgreich bleiben. - Du sammelst Produktfeedback und bringst es strukturiert in Produkt und Entwicklung ein. Qualifications - Erste Erfahrung in einer Rolle wie Technical Customer Success, Implementation Management, Solutions Consulting, Technical Account Management, SaaS-Projektleitung oder Vergleichbarem. - Sehr gute Kommunikationsfähigkeit mit Kunden – auch bei unklaren oder komplexen Anforderungen. - Technisches Verständnis für SaaS-Produkte, APIs, Workflows, Datenflüsse und Automationen. - Echtes Interesse an AI, LLMs und Agenten-Systemen. - Fähigkeit, Anforderungen sauber zu strukturieren und für Entwickler verständlich aufzubereiten. - Solide Projektmanagement-Skills: klare Timelines, konsequente Follow-ups, Priorisierung und Verbindlichkeit. - Hands-on-Mentalität: Du moderierst nicht nur, sondern baust und testest auch selbst. - Sehr gutes Deutsch und gutes Englisch. Requirements - Erfahrung mit AI-/Automation-Tools, Low-Code/No-Code-Plattformen wie Zapier, Make, n8n oder ähnlichen Systemen. - Erfahrung mit Jira, Linear, Notion, HubSpot oder vergleichbaren Tools. - Grundverständnis von Softwareentwicklung oder ein früherer technischer Background. - Erfahrung mit B2B-SaaS, Consulting oder Agentur-/Projektgeschäft. Benefits - 💶 55.000–85.000 € brutto pro Jahr plus ESOPs - 🚀 Frühe Phase, echtes Ownership: Kleines Team, kurze Wege, was du baust geht live - 🏡 Remote möglich innerhalb DE, optional Office in Würzburg

• Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes • Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies • Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform • Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score • Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention • Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives • Identify and address adoption challenges by working cross-functionally to deliver effective solutions • Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform • Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects • Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption • Travel as needed to client events and on-site engagements

• Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM) • Implement and support standard deployment methodologies • Manage custom integrations, bridging communication with clients, third-party providers, and various partners • Focus on client retention and cultivate future projects to qualify new opportunities • Develop long-term client relationships and handle technical operations • Improve domain expertise by collaborating in a reciprocal environment • Provide an outstanding customer experience for all assigned clients • Assist clients by rapidly growing their usage and adoption of Adobe products • Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts • Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met • Coordinate customer support to ensure timely closure of quality issues • Manage professional services requests • Work with Adobe’s AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software • Develop procedures and routines to implement and improve autoscaling capabilities • Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems • Support upgrade systems for enterprise customers as Adobe products evolve • Collaborate with teams to provision, customize, monitor, balance, and upgrade cloud-hosted Enterprise offering

Provider Success Liaison II locations Remote - United States time type Full time job requisition id R0008250 Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We’re looking for a motivated and customer-focused Provider Success Liaison II to join our team. In this role, you’ll work closely with healthcare providers and internal partners to drive engagement, support product adoption, and contribute to successful client outcomes. You’ll combine data analysis, relationship management, and problem-solving to help providers maximize the value of our solutions—while gaining deeper exposure to healthcare workflows and revenue cycle concepts. What You’ll Do - Partner with internal teams to support provider engagement initiatives aligned to client goals and key performance indicators (KPIs) - Analyze and pull reports to monitor performance, identify trends, and uncover opportunities to improve provider engagement - Maintain dashboards and trackers to support visibility into program progress and outcomes - Gather, document, and share provider feedback to help inform product and process improvements - Support provider communications, training sessions, and product adoption efforts using established materials and tools - Assist with user engagement efforts, including product pilots and targeted outreach initiatives - Build strong relationships with internal stakeholders and external provider contacts - Stay current on healthcare industry trends, provider workflows, and revenue cycle concepts - Contribute to special projects and strategic initiatives as business needs evolve Note: This role may require up to 50% of time spent on phone-based engagement. What You Bring Required: - Associate’s degree or equivalent experience - 3+ years of experience in customer service, healthcare, or healthcare technology - Foundational understanding of healthcare or provider workflows (or strong interest in learning) - Prior experience working with Providers, account management, or client support - Familiarity with: - Electronic Data Interchange (EDI) transactions - Health insurance or payer operations - Medical practice management - Experience delivering training or facilitating user sessions - Background in a healthcare technology environment Skills & Competencies - Strong customer service mindset with a passion for helping clients succeed - Excellent communication skills (written and verbal) - Highly organized with the ability to manage multiple priorities and deadlines - Analytical mindset with the ability to interpret data and identify actionable insights - Collaborative approach with the ability to work across teams and functions - Self-starter who can work independently with minimal supervision - Comfortable adapting to new tools, technologies, and evolving processes - Proficiency in Microsoft Office (Excel, PowerPoint, Word) Availity culture and benefits: - Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! - Culture is important to us and there are many ways for you to make your mark here! - We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. - Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! - We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! - We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. - Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. - Interested in furthering your education? We offer education reimbursement! - Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. - Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: - Recruiter resume review - Managers resume review - Recruiter screen - Manager panel video interview Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.