• Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business. • Builds strong professional working relationships with clients maintaining a high level of customer loyalty and developing a deep understanding of clients’ needs. • Utilizes consultative-selling techniques to identify and advance growth opportunities within existing accounts and align the organization’s capabilities to client business and IT priorities. • Anticipates client needs and facilitates solution development in collaboration with cross-functional teams and industry experts. • Leads contract negotiations, pricing discussions, and contract renewals to ensure favorable terms for both the client and the organization. • Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques. • Provides feedback to internal teams based on client interactions to improve products, services, and processes. • Prepares regular reports and presentations for both internal stakeholders and the client to share regular updates on deliverables, roadblocks, etc. • Seeks opportunities to enhance the overall account management process and contribute to best practices within the account management team.

• Manage client relationships and optimize store performance • Ensure smooth day-to-day operations on the platform • Build and maintain strong relationships with assigned creators and studios • Analyze performance data and prepare reports • Ensure compliance with platform guidelines and policies • Collaborate with internal teams to resolve issues efficiently

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. • Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. • Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. • K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. • Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. • Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner.

Role Description The TPA Field Account Manager is the “field-based Service Owner” responsible for the customer’s (Benefit Manager) total service experience with UMR. This includes: - Serving as the key liaison between the customer and the Operations Service team. - Trending/monitoring of service issue resolution. - Providing education for the customer and their employees. - Addressing escalated issues sent to them, the SAE, or other field employees. - Coordinating resolution with the Operations team and their manager. - Meeting with customers quarterly (or more often if requested) to review service-related statistics. - Conducting training/education with customers on UMR Online Services, InfoPort Reporting, and other web tools. - Conducting open enrollment meetings or coordinating coverage with other offices or a vendor if unavailable. - Training customers on UMR’s core wellness tools and resources. - Communicating various administrative/service-related changes to the customer. This position reports to the local field market VP/UMR Director of Account Management and will generally handle a mix of small to mid-size TPA customers (under 1000 lives). Schedule: Monday – Friday 8am – 5pm EST You’ll enjoy the flexibility to telecommute from anywhere within Pennsylvania, New York, or New Jersey. Qualifications - Bachelor’s degree. - Intermediate level of proficiency in Microsoft Word, PowerPoint, Excel. - Insurance license as required by law (or the ability to obtain within 60 days of hire). Requirements - 3+ years of health care industry experience (preferred). - Ability to demonstrate superior presentation skills in both small and large group settings (preferred). - Ability to interface with and influence internal business partners through excellent interpersonal skills (preferred). - Advanced analytical and problem-solving skills (preferred). - 1+ years of customer service experience (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. - This role is also eligible to receive bonuses based on sales performance.