• Desenvolver serviços backend • Participar das decisões de arquitetura do produto • Avaliar impactos, riscos e estimar esforços • Projetar e implementar integrações com APIs • Modelar o banco de dados • Escrever queries e implementar acesso a dados • Documentar APIs para consumo do frontend • Escrever testes automatizados • Definir critérios de qualidade e cenários de aceite • Garantir observabilidade das funcionalidades entregues • Participar de code reviews • Interagir com Tech Lead, PO, design e demais analistas

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Technical Services Analyst II - Japanese Market Overview The Customer Technical Services Analyst II provides high-quality technical support for business (B2B) and enterprise (B2E) customers that have product and service agreements with Mastercard. This role is responsible for driving overall customer satisfaction and retention through strong technical expertise, understanding of customers' core business needs, and effective issue resolution. The role supports customers across Mastercard's products and platforms, including payment gateways and Open API services, while working closely with internal product, application, and shared services teams. The position requires prior experience supporting the Japanese market, with the ability to align service delivery to the cultural values and expectations of Japanese clients. The position operates on a rotational shift starting at 9:00am and ending at 7:00pm JST, Monday to Friday. Key Responsibilities Customer & Technical Support - Provide high-level technical customer service and support across a diverse and complex range of customer inquiries. - Deliver Level 1 and Level 2 technical support for Mastercard's technical gateway solutions, development sandbox, and Open API platform. - Serve as a subject matter expert, accountable for analyzing, troubleshooting, and resolving technical customer support inquiries. - Ensure all customer resolution efforts adhere to Mastercard's standard processes, controls, and procedures. Customer Experience & Advocacy - Build and maintain long-term customer relationships, ensuring timely responses and effective issue resolution. - Represent the voice of the customer to product teams, application teams, and shared services groups. - Conduct testing and support activities to identify opportunities for improving customer experience, with the customer journey at the forefront. Continuous Improvement & Leadership - Contribute to the delivery of holistic resolutions for complex technical issues. - Identify and support process improvements in accordance with standard operating procedures. - Lead medium-sized projects or initiatives as an individual contributor, leveraging knowledge of Mastercard's products and services within a specific discipline. - Provide guidance and support to less experienced team members, contributing to overall team capability. Experience & Qualifications - Business-level proficiency in Japanese and English (written and verbal) is required. - Prior experience working for a Japanese company or supporting Japanese clients, with demonstrated ability to align with the cultural values and expectations of Japanese clients. - Proven experience troubleshooting and delivering effective resolutions to complex technical inquiries. - Experience implementing process improvements in line with standard procedures. - Demonstrated ability to serve as a go-to resource for delivering high-quality technical resolutions in a timely manner. - Prior experience working with Salesforce-based CRM tools is strongly preferred. - Demonstrable phone and email communication (soft) skills, with the ability to communicate clearly, professionally, and empathetically with customers, are a significant advantage. - Experience supporting technical platforms, APIs, or gateway solutions is strongly preferred. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Technical Services Analyst II-2 Overview• Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard• Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products• Builds long-term customer relationships and ensures timely response and resolution of issues Responsibilities• Enhances customer experience by providing high level technical customer service and support according to established policies and procedures• Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed• Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind• Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies• Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline• Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge• Gains exposure to Mastercard products/services within a particular discipline or product line• May provide guidance to less experienced team members Experiences• Experience troubleshooting and responding to routine customer inquiries with high quality resolutions• Experience assisting on process improvement initiatives according to standard procedures• Experience delivering technical resolutions in a timely manner Language: Proficiency in Mandarin is essential; The ideal candidate should be able to work in 24*7 environment Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Senior Associate I, Portfolio Analytics, will support the ownership of data and analytics used across Enstar’s Core and Alternative Assets. This includes working with internal and external data sources, identifying critical elements within these sources, transforming the data into a usable format, and loading it into quantitative models for Enstar’s investment portfolio analytics. Key Accountabilities / Deliverables - Core Investment Analytics Responsibilities: - Capturing and transformation of data from various sources (Clearwater, MSCI, Bloomberg, Excel, CSV files, etc.) within the Investments data warehouse platform (Arcesium) and producing an Investments Book of Record (“IBOR”). - Supporting modelling of core/non-core assets for performance measurement (including benchmarking and attribution). - Look-through analysis of Fund of Funds. - Implementing various dashboards within Fabric or Power BI in support of Investments Team reporting processes. - Alternative Investment Analytics Responsibilities: - Alternative investments data capture, workflow/deal management, and building analytics within Power BI/Fabric model. Job Responsibilities - Core Portfolio: - Develop, maintain, and validate pipelines for ingesting core assets data within the Arcesium data platform. - Transformation of data to produce IBOR for supporting/producing core asset analytics. - Alts Portfolio: - Develop, maintain, and validate Power BI datasets/dataflows for Alternative Investments within Fabric. - Support and enhance the current process of code changes, deployments, and production support, responding to critical business queries. - Liaise with key stakeholders - Vendors, Regional and Alternative Investment Teams, Risk, Capital Management, Investment Accounting, and Treasury for investment-related data and forecasts. - Develop & maintain reports/dashboards/paginated reports that capture key Investment analytics for Board and Investment Committee (“IC”) materials. - Build, maintain, and enhance the Investments Data warehouse (Arcesium) for ingesting data of core assets from various stakeholders. - Work in close coordination with the Alternatives and Non-Core Specialty Mandates team to provide analytical and quantitative solutions for Alternatives and Non-Core investments. - Support Head of Investment Operations & Reporting in achieving the Investment team’s overarching mission of identifying, modelling, measuring, and reporting of the investment portfolio strategy, positioning, and performance. - Build, maintain, and enhance existing Power BI power queries, DAX measures, datasets, dataflows, online and paginated reports, and dashboards for Alternatives and Core assets. - Optimize Alternative investments data pipelines and ensure data quality is pulled from multiple sources into our cloud-based Investment Data and Analytics Platform. - Provide solutions to capture, track, and update security master information, commitments schedule by entity, fund documents, call notes, fund returns, manager scorecard data, monitoring status, statement status, compliance status, etc., on private equity funds, co-investments, hedge funds, and long-only funds. Qualifications - 3-5 years relevant experience in computer or software engineering, applications/systems development, data engineering, data science, data analysis at an investment manager/insurance company, pension plan, endowment, custodian, fund administrator, investments system vendor, investment consultant or financial services firm. - Bachelor's Degree in Computer Science, Engineering, Math, Finance, or Science. - Strong technical, analytical, and communication skills. - Fluent in dimensional and data modelling. - Working knowledge of Advanced SQL and building pipelines for ETL processes. - Demonstrable experience and knowledge of Power BI development, including Power Query and Dataflows, designing Power BI datasets, and highly proficient in writing DAX measures. - Data visualization skills in Power BI and demonstrated experience with Conditional Formatting, Tool Tip pages, Drill Through pages, Bookmarks, and Buttons, etc. - Proficiency with Advanced Excel, MDX or CUBE Functions in Excel (CUBSET, CUBEVALUE, CUBEMEMBER), and experience setting up Excel dashboards connected to Power BI datasets. - Exposure to General Asset management for the Insurance industry with knowledge on risk metrics, performance analysis/attribution. - Functional knowledge of alternative investments and analytics such as Commitments, NAV, TVPI, DPI, IRR, Time Weighted Returns, etc. will be a plus. - Proficiency in data storage, query, and reporting/analytics optimization. - Comfortable creating business and technical requirement documents, conducting technical impact analysis, creating development estimates, and assessing project risk. - Ability to read, write, and develop to technical requirements. - Ability to coordinate with external vendors, asset managers, IT support. - Ability to partner closely with Technology, Finance, Treasury, and other functional teams across the company. - Experience with paginated reports (Report builder). - Experience with advanced scripting in Tabular Editor 2.0, and knowledge of DAX Studio is a plus. - Experience with VBA, SQL, Python, SSRS, SSIS and/or other data analysis/programming languages a plus. - Ability to work collaboratively with cross-functional teams and departments. - Ability to prioritize, manage, and execute on multiple projects in a high-performance, collaborative environment. - Detail-oriented approach and demonstrated track record of problem-solving in a team-based, results-focused environment. - Passion for continuously improving existing capabilities and a strong desire to help support business growth. - Excellent communication skills. - Progress towards CFA or CAIA is a plus. - Prior experience/exposure working with the Arcesium Data platform (Aquata) is a plus. - Familiarity with the Clearwater accounting system is a plus. Benefits - Enstar offers best-in-class Medical, Dental, and Vision healthcare for single and family coverage. - Board-certified doctors and pediatricians are available virtually 24/7 for urgent care. - Access to Health Savings Account (HSA) or Flexible Spending Account (FSA). - Access to Dependent Care FSA to cover daycare expenses. - Access to Employee Assistance Programs (EAP) for health and well-being. - Optional Pet & Home/Auto Insurance. - Wellness Reimbursement program (up to $600 annual reimbursement for wellness-related expenses, i.e., gym memberships, massage, etc.). - 401K retirement plan (company matches up to 6% of employee contribution). - One paid annual volunteer day.