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Health Evolution

Health Evolution brings together leaders from across the industry who are shaping the future of health.

Manager, Member Success

Location

District Of Columbia + 1 moreAll locations: District Of Columbia | Washington

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Manager, Member Success

Health Evolution

• Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution • Develop and manage a best-in-class member onboarding experience • Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership • Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections • Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation • Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year • Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction • Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution • Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience • Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings • Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement • Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

Job Requirements

  • Bachelor’s degree
  • 4 or more years of work experience in a professional customer success or support role
  • Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated
  • Demonstrated ability to communicate effectively with executives and colleagues
  • Strong analytical skills
  • Ability to work independently, but collaboratively in a remote environment
  • Demonstrated curiosity in our healthcare system and the people who make it better

Benefits

  • Ability to work remotely
  • Competitive compensation
  • Competitive, comprehensive health care coverage
  • Flexible paid time off
  • 401k w/company match

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