Role Description Step into a role that puts you at the centre of a fast-moving UK property maintenance operation, from the comfort of your home, anywhere in South Africa. This is not a quiet desk job. It is a senior leadership position embedded in a specialist property services business that manages commercial facilities across the UK, including retail centres, shopping malls, communal spaces, schools, and public facilities. The company operates at a serious pace and needs someone who can match it. This fully remote role offers a rare chance to lead a team of five contracts and account managers, oversee the full lifecycle of maintenance contracts, and build strong working relationships with UK-based clients and contractors. You will be employed locally in South Africa through an Employer of Record, giving you full legal employment status while you work operationally for the UK client. If you have UK working experience and know how to run a contracts department with precision and professionalism, this one is worth your attention. Qualifications - Proven experience in a contracts management or senior operations role within the property maintenance or facilities management sector - UK working experience is essential, whether in-country or in a remote capacity supporting UK operations - Demonstrated ability to lead and manage a team, with strong coaching and performance management skills - Solid understanding of UK health and safety compliance, including RAMS and work permit processes - Excellent written and verbal communication skills suited to professional client-facing interaction - Experience managing supplier and subcontractor relationships and scheduling across multiple projects - Strong attention to detail when handling reports, quotations, invoices, and purchase orders - Comfortable working independently in a remote environment while managing time zone differences - Experience with CRM systems, project management tools, or database management platforms is advantageous - A background in bookkeeping or financial administration is a bonus Requirements - Lead, manage, and mentor a team of five contracts and account managers to maintain high service delivery standards - Oversee maintenance contracts and projects from start to finish, scheduling engineers and subcontractors efficiently to meet agreed SLAs - Build and maintain strong relationships with UK-based clients, handling queries promptly and to a professional standard - Ensure full compliance with UK health and safety requirements, including the issuing of RAMS and coordination of relevant work permits - Prepare accurate reports, client quotations, invoices, and purchase orders with consistent attention to detail - Keep all company systems updated and records audit-ready at all times - Support day-to-day operations through correspondence management, procurement coordination, and logistical problem-solving Benefits - Salary between R45,000 and R60,000 total cost to company - Medical aid contribution for the main member paid by the employer at R3,588 per month - Retirement annuity contribution of 5% post probation - Monthly Wi-Fi allowance of up to R599 - 20 days annual leave plus 8 UK bank holidays, totalling 28 days off per year - Fully remote work from anywhere in South Africa - Permanent employment post a three-month probation period

• Under direction of Senior Management, the Claim Manager is primary responsible for directing and overseeing claim supervisors • Grants authority for settlement and coverage decisions • Development and management of claim supervisors, including mentoring, coaching and training as needed • Assist in the operations of the claims department, including making recommendations and implementing organizational structure adequate for achieving the department's goals and objectives • Pro-actively monitoring, analyzing, and making recommendations for improvement of claims performance in all areas

• Die eigenständige Bearbeitung und Steuerung von Schadensfällen gegenüber Dritten, zum Beispiel Immobilieneigentümern. • Prüfung eingehende Schadensmeldungen, bewertest sie rechtlich und bringst sie in eine strukturierte Form. • Du steuerst die Kommunikation mit Anspruchstellern, Gutachtern und gegnerischen Rechtsanwälten. • Du sorgst dafür, dass interne Freigabeprozesse eingehalten werden, und holst die nötigen Genehmigungen ein. • Du veranlasst und verfolgst Schadenszahlungen zuverlässig nach, inklusive möglicher Vorleistungen durch OXG. • Du bereitest Regressforderungen gegenüber Generalunternehmern vor und übergibst sie an die zuständigen Stellen. • Erstellung regelmäßiger Reportings zu Schadensfällen, Bearbeitungsständen, Kostenentwicklungen und relevanten KPIs. • Enge Zusammenarbeit mit Legal, Customer Service und Network Deployment. • Du baust eine transparente Falldokumentation auf und hältst sie aktuell. • Du gestaltest aktiv die Einführung und Weiterentwicklung einer KI-gestützten Lösung mit, die Teile der Schadensfallbearbeitung automatisiert.

Role Description The Technical Service Manager provides technical and safety support to chlorate customers by conducting on-site reviews, assessing practices, and recommending best practices. The role serves as the primary point of contact for product issues, analyzing data to support business and sales decisions. The manager leads internal and external technical resources to resolve issues, builds strong customer relationships, and supports Sales and Business teams in achieving their objectives. This position requires strong technical knowledge of pulp and paper processes and product applications, along with the ability to maintain critical customer relationships and implement effective solutions. Qualifications - Bachelor’s degree in Chemistry, Engineering or related field - 5–10 years of relevant experience in Technical Service, Process Engineering, or Sales within the Pulp & Paper industry, with strong expertise in chlorate bleaching - Ability to travel between 25-40% of his time Responsibilities - Design and execute customer engagement strategies to conduct on-site chlorate process audits, ensure safe and effective product usage, and deliver best-practice recommendations aligned with strategic business objectives - Serve as a technical and operational partner to customers, responding to inquiries and resolving operational challenges related, directly or indirectly, to the use of Chemtrade products - Build and maintain strong customer relationships, proactively addressing concerns and taking corrective action when service or performance issues arise to ensure a high level of customer satisfaction - Plan, coordinate, and implement customer trials, including reviewing pre-delivery reports and attending first deliveries in compliance with Responsible Care® standards - Provide training and guidance for operators, engineers, and other customer personnel on safe handling, environmental, health & safety (EHS), storage, and application of products - Analyze customer operational and performance data, draw conclusions, and prepare clear, actionable reports with findings and recommendations, present results directly to customers - Maintain a strong understanding of cost drivers affecting customer profitability and efficiently utilize internal resources to meet budget and performance targets - Identify, evaluate, and communicate value-creation opportunities that support current business strategies or growth initiatives, providing regular updates to Business and Sales teams - Collaborate cross-functionally with Sales and Marketing to support existing business, develop new opportunities, and execute customer-focused projects - Maintain and update industry benchmark study - Provide technical expertise on the management of off-specification Chemtrade products, including identifying suitable customers and engaging in technical and commercial discussions to facilitate appropriate actions Skills and Competencies - Strong communication, analytical, creative thinking, and problem-solving skills - Proficient in proposing actions, identifying and illustrating opportunities, making recommendations and presenting them - Ability to collaborate across various functions to achieve results - Solution-oriented mindset driven by natural curiosity - Demonstrated success working autonomously - Commercial mindset (customer centric) Benefits - Family-friendly benefits - Opportunities for career growth and advancement