• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky • Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers • Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals • Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift • Screens for possible suicide/homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors • Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services • Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues • Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct • Presents a professional demeanor in all interactions with internal and external customers • Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions