Role Description We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships. You will be an expert and an advocate of our customer’s business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs. You will collaborate regularly with the co-founders, Analytics, Product, and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products. You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States. What You’ll Do - Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth. - Be our customers’ trusted advisor as an expert of their needs, challenges, and organization, equipping them with tailored applications or usage of existing Antenna data & products. - Drive new use cases and value propositions with our customers by aligning their business objectives with new applications of Antenna data. - Collaborate with the full commercial team to expand customer relationships and execute on growth strategies, including tracking customer health metrics and proactively addressing them. - Effectively onboard, guide, and support our customers through the full customer lifecycle, showcasing how Antenna can support strategic decision making. - Be the voice of the customer for the Antenna organization, partnering closely with the product team to provide feedback loops and inputs that drive prioritization of new product features. Qualifications - A strong track record in customer success or client service. - Experience owning enterprise accounts and consistently exceeding retention quotas. - Excellent communication skills, especially with technical or complicated products. - Experienced with presenting to and influencing key stakeholders at all levels of an organization. - Thrives in dynamic environments where there is change and ambiguity. - 2-4 years of relevant experience. - Bonus: Fascinated by the new subscriber economy — streaming and the rest — and have developed deep relationships across the ecosystem. - Bonus: Previous experience working inside innovative, high-growth companies trying to disrupt the status quo. - Bonus: Experience working with viewership data. Compensation - Total annual earnings range from $90,000 to $120,000, which includes a base salary and a performance-based quarterly bonus. - Eligible for company equity. - The final compensation will be determined after evaluating a candidate’s experience, skills, etc.

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development. What You’ll Do: - Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows. - Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention. - Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products. - Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks. - Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities. - Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges. What You Bring: - 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies. - Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America. - Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code). - Experience leading technical or engineering programs with a proven record of thought leadership and business case development. - Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives. - Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment. It’d Be Awesome If You Also… - Have a developer background, coding experience, or deep familiarity with modern DevOps environments. - Possess prior experience in a direct or matrixed role leading technical transformation project teams. - Have a history of problem-solving and innovation in developing technology programs. - Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience. - Enjoy translating complex technical wins into clear business value—you love a good success story! ​ Annual Base Salary Range: $119,000- 148,750 Target Commission Range: $21,000- 26,250 (at 100% attainment of sales) Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance. #LI-WR1 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. - Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development - Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers - Health benefits, employee assistance plans, and annual wellness allowance - Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Role Description As Customer Success Manager at Littledata, you'll own the customer journey from onboarding through to long-term retention. You'll be the trusted advisor that our account-managed customers turn to when they want to understand their data, improve their Littledata setup, or figure out what's driving growth. You'll combine commercial instinct with enough technical depth to drive product adoption, diagnose problems confidently, and you'll know when to bring in specialists versus when to just solve it yourself. This is a high-ownership role. You'll carry revenue responsibility through renewals and expansions, while also being a key internal voice on what our customers actually need. Qualifications - 4+ years in a customer success, account management or onboarding role at a SaaS company, ideally in martech, analytics or ecommerce. - Solid understanding of ecommerce analytics, Google Analytics, marketing attribution and conversion tracking. - Strong commercial instincts: you understand retention and expansion dynamics and know how to have honest, outcome-focused conversations with customers. - Excellent communicator: equally able running an executive review meeting or walking a marketing manager through the first time setup. - Comfortable with technical conversations and hold your own with a data-savvy customer. - Highly organised, self-directed and comfortable managing a book of business with competing priorities. - Based in Central or Eastern Europe to co-ordinate with our European support and product team. Requirements - Own a portfolio of Shopify Plus accounts. - Run structured 90-day onboarding, ongoing success check-ins, renewals and expansion conversations. - Build strong relationships with marketing, analytics and data teams at DTC brands; understand their business goals and translate those into how they use Littledata. - Run marketing automations that drive implementation, feature adoption, and revenue retention. - Confidently demonstrate and explain Littledata's value across our core integrations. - Spot and act on commercial signals, expansion opportunities, at-risk accounts, competitive pressure, and own the conversation with the customer. - Handle common troubleshooting independently and escalate complex technical cases with clear context. - Collaborate with Sales on smooth handoffs, with Product on customer feedback loops, and with Marketing on case studies and content. - Contribute to the development of onboarding materials, playbooks and internal documentation that scale what works. Benefits - Work from anywhere - we’ve been remote-first since the beginning and have a vibrant, flexible work culture. - Annual learning budget to become an expert in your field. - Work with the best and the brightest in analytics. - Annual offsites in Europe for brainstorming and team building.

Job Description: As a Customer Success Specialist, you’ll be responsible for using scale techniques to handle a large portfolio of Public Sector customer contracts and drive value-based conversations throughout the customer lifecycle. You’ll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities. When expansion opportunities arise, you’ll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts. Who you’re committed to being: - A proactive relationship-builder who puts the customer’s success at the center of every conversation. - A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality. - A collaborative teammate who works effectively across functions to deliver customer and company goals. - A results-oriented individual who finds creative, scalable ways to mitigate risk and drive renewals. - A clear, confident communicator who’s comfortable leading conversations via email, phone, and virtual meetings. What you’ll do: - Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission. - Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies. - Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience. - Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes. Experience you’ll bring: - Proven experience renewing customers and identifying expansion opportunities. - Background in business development, sales, or scaled customer success environments. - Track record of success managing a high-volume portfolio using data insights to improve efficiency. - Strong communication and organizational skills across multiple channels (email, phone, webinars, and virtual meetings). - Business acumen and analytical ability to address customer situations and drive measurable results. - Experience working with public sector clients - Willingness to travel up to 10%. Requirements: - B2B SaaS experience; familiarity with SaaS renewal motion - Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience. - This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base + variable range for this role is $76,000 - $100,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1