• Drive partners from contract signature to first live formation within 14 to 30 days • Maintain a documented health score (formation volume) for every active partner • Run structured quarterly business reviews (QBRs) and proactive touchpoints • Manage the at-risk designation process and own escalation paths • Treat formation revenue as the floor, not the ceiling; surface API expansion opportunities (annual reports, ITIN, tax downstream attach) • Track partner-sourced downstream revenue as a core success metric • Serve as the voice-of-partner into product, operations, and sales • Log all custom partner requests with a repeatability assessment and revenue potential before any engineering triage • Ensure no partner churns without a documented save attempt • Enforce annual contracts per policy and own the renewal cycle

• Owns top‑tier or highly complex accounts with full autonomy, navigating multiple buying centers, senior agency leadership, and cross‑market or cross-platform strategies. • Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth. • Lead high‑stakes, executive‑level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities. • Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives. • Delivers significant revenue expansion across strategic, high-value accounts. • Represent client perspectives to influence product positioning and roadmap adoption. • Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness. • Plays a key, visible role in supporting new business development and leading complex strategic pitches. • Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies. • Additional duties as assigned.

• Lead the promotion and sale of Medtronic’s coronary portfolio, including stents, balloons, guidewires, imaging, and CathWorks technologies, across assigned territory. • Provide technical and clinical leadership in the cath lab during coronary interventions and physiological assessments, including support for complex cases. • Deliver advanced clinical education and training to physicians, nurses, and technicians. • Build, maintain, and leverage relationships with key opinion leaders (KOLs), senior clinicians, and executive-level decision makers. • Partner with Enterprise Accounts, Strategic Accounts, and Sales Leadership to shape pricing strategies, support contract negotiations, and drive system-wide adoption. • Develop and execute sophisticated territory and account plans that address clinical, economic, and competitive dynamics. • Achieve and exceed quarterly and annual sales targets. • Travel frequently to hospitals and off-site meetings, which may require overnight stays.

• Lead and Develop a High-Performing Team: Hire, coach, and mentor a team of Customer Account Managers (CAMs) to achieve and exceed performance goals. Provide ongoing training, development, and feedback to enhance skills in relationship management, strategic planning, and revenue growth. Establish clear expectations, key performance indicators (KPIs), and accountability measures to drive success. • Drive Customer Success and Retention: Develop and implement strategies to optimize customer satisfaction, retention, and expansion within our customer base. Ensure the team proactively identifies and mitigates churn risks while fostering long-term customer partnerships. Oversee and support account planning efforts to align with customer objectives and business goals. • Operational Excellence & Strategy Execution: Collaborate cross-functionally with Sales, Customer Care, and Product teams to improve processes and enhance the customer experience. Monitor team performance using data-driven insights, ensuring alignment with company objectives. Drive efficiency in CRM usage, forecasting, and reporting to support decision-making and resource allocation. • Customer Advocacy & Continuous Improvement: Act as an escalation point for high-priority customer issues, ensuring swift resolution and satisfaction. Gather and synthesize customer feedback to influence product development and customer engagement strategies. Stay informed on industry trends and competitive insights to refine customer account management best practices.