• Retain and grow sales accounts across various verticals • Translate Red Hat’s sales strategy into relevant account-level strategy • Expand existing accounts and create new business opportunities • Deliver on the account strategy to increase performance and customer success • Manage the end-to-end sales cycle from prospecting to closing deals • Cultivate relationships across customer organizations • Engage partners to strengthen customer value proposition

• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients • Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs • Meet face to face with each client at least two times per year at school location • Assist in the coordination of sales and product revisions to existing clients • Work closely across FACTS Operations and technical teams to resolve client related problems and issues • Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS • Actively participate in the evaluation of new product client requests • Work closely with technical support to understand the breadth and limitations of the client product solutions • Leverage relationships to expand FACTS solutions utilized by exiting clients • Attend trade shows, conference and other events as needed to support client communication and engagement • Gather competitive information to assist in continually evaluating market position • Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues • Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues

• Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings. You will focus on customers within the Northeast region, building genuine connections rather than just sending emails. • Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions. We trust you to manage your own schedule, balancing your home office time with necessary travel. • Engage at the Highest Levels: You will navigate complex organisations and present to multiple decision-makers, including the "C-Suite," ensuring our value proposition is heard by those who matter most. • Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate their time to market.

Role Description The CRM AE will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: - The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/activities can vary by solution area given coverage capacity. - Support territory strategy and planning to improve vertical agreement, account use case targeting and execution. - Provide input to AE during the account planning process based on territory strategy and recommendation. - Ensure recommendation to territory strategy and account planning is aligned with Now Value principles. - Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. - Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model. - Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle. - Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes. - Champion diversity and belonging to contribute to an open and inclusive environment. Qualifications - Currently located in a major metro US-West or US-Midwest Regions. - Must have expertise and demonstrated success selling to Energy and Utilities industry. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 7+ years knowledge on return on investment of specialty solutions area (CRM SaaS) to lead solution win. - Full cycle AE experience: from demand generation to negotiation/close. - 10+ years experience as an AE or full cycle specialist sales position. - Understanding of business sales processes. - Travel required: 30-50%. Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. - Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. - Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. - Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.