• Deliver high quality behavioral healthcare. • Support patient care and demonstrate clinical excellence.

• Own the customer implementation process and procedural success metrics to drive adoption of new Pelvic Health therapies within targeted accounts. • Guide medical professionals to safely and effectively use new therapies including, but not limited to, implant and technologies that enable procedure success. • Provide education and technical support to HCPs to enhance their understanding, usage, and long-term adoption of new therapies • Identify implementation and broader adoption challenges and determine the most appropriate avenue for resolution • Conduct reviews with HCP teams to provide metrics on implementation status, discuss successes and address any challenges. • Gather and analyze feedback from physicians and clinician teams to identify areas for improvement, optimization, and long-term adoption • Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure a successful product launch • Partner with District Manager, Marketing, Medical Education and Field Market Development to identify current and future needs related to procedure market development at targeted accounts • Develop and execute therapy development plans for each target account to support sustained adoption • Build and maintain strong relationships with HCP and staff at supported sites • Act as a liaison between the company and healthcare provider teams to address any concerns or questions related to new products • Provide on-site technical support during initial procedures to ensure the proper use • Assist physicians and clinical staff with technical guidance and troubleshooting during procedures • Ensure compliance with all safety protocols and guidelines during product usage in the OR/ASC/Office • Stay up to date on latest clinical publications • Attend at least 1 physician training – potentially supports cadaver portion of that training • In accordance with applicable Medtronic policies and procedures, share new support materials (e.g. case publications, case libraries, etc.) with HCPs • Share insights and best practices with internal teams • Stay updated on the latest advancements in relevant technology and surgical techniques • Participate in ongoing training and professional development opportunities to enhance skills and knowledge • Contribute to the continuous improvement of training programs and technical support processes

Role Description We are seeking a detail-oriented, patient-centered Outbound Referral Coordinator to join our busy orthopedic practice. In this role, you will manage outgoing referrals and specialty appointments, ensuring patients experience seamless continuity of care from our practice to their next provider. The ideal candidate brings strong organizational skills, clear communication, and a working knowledge of medical referral processes. Key Responsibilities - Process and coordinate outgoing referrals to specialists, imaging centers, physical therapy providers, and ancillary healthcare services - Keep patients informed of referral status, scheduling requirements, and necessary documentation - Verify insurance eligibility and confirm referral authorization requirements prior to submission - Build and maintain an up-to-date directory of providers and facilities accepting Medicaid and other insurance plans - Research in-network providers to guide patients toward appropriate referral placements and uninterrupted care - Document all referral activity accurately within the electronic medical record (EMR) system - Partner with physicians, medical assistants, and front office staff to facilitate timely care coordination - Follow up with external providers and facilities to confirm appointment scheduling and obtain outstanding reports - Monitor referral work queues to ensure timely completion and identify bottlenecks before they impact patient care - Serve as a resource for patients navigating referral logistics, insurance requirements, and next steps in their treatment - Uphold HIPAA standards and maintain strict confidentiality in all patient interactions - Proactively identify and resolve referral delays or obstacles to keep care on track Qualifications - Prior experience in an orthopedic or specialty clinic setting strongly preferred - Proficiency with EMR/EHR platforms and working knowledge of medical terminology - Strong multitasking, organizational, and problem-solving abilities - Excellent written and verbal communication skills - Comfortable working at a fast pace while maintaining accuracy and a high standard of professionalism - Bilingual

Role Description We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility . - Schedule: Monday through Friday; 20 hours per week, schedule varies as needed 8:00 AM to 6:00 PM Eastern Time - Compensation: $22.00 to 25.00 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the New Patient Liaison will: - Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner. - Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity. - Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols. - Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty. - Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise. - Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity. - Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits. - Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures. - Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy. - Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling. Qualifications - Associate or bachelor’s degree preferred. - Minimum of 3 to 5 years of experience in customer service, patient access, call center, or healthcare-related roles. - Demonstrated ability to communicate with empathy, professionalism, and clarity—especially in sensitive or emotional situations. - Strong active listening skills and the ability to explain information in a clear, supportive, and patient-centered manner. - Excellent verbal and written communication skills. - Strong attention to detail with the ability to accurately document information in multiple systems. - Ability to work independently while collaborating effectively within a team environment. - Experience in healthcare, patient scheduling, or fertility services is strongly preferred. - Bilingual skills are a plus. Requirements - Embrace our mission and live our values. - Commit to continuous improvement—for themselves, their colleagues, and the patients we serve. Benefits - Full-Time Employees (30+ hours/week): - Medical, dental, and vision insurance. - 401(k) with company match. - Tuition assistance and professional development support. - Performance-based bonus opportunities. - Generous paid time off, paid holidays, and paid parental leave. - Life and disability benefits. - Fertility Discount Program. - Employee wellness and recognition programs. - Part-Time Employees: - 401(k) with company match. - Performance-based bonus opportunities. - Employee wellness and recognition programs. - Per Diem Employees: - 401(k) with company match. - Employee wellness and recognition programs.