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Professional Services Manager, Interview Room
Location
United States
Posted
11 days ago
Salary
$66K - $105.6K / year
Seniority
Lead
No structured requirement data.
Job Description
Professional Services Manager, Interview Room
Axon
Role Description As a TSM, you are a critical team member responsible for leading the deployment of network, hardware, and software solutions for Axon’s Interview Room. This is a post-sale, customer-facing, front-line role, where success will be determined by deployment efficiency, 3rd party installation management, and the customer’s total experience. - Lead, coordinate, and manage installations to ensure efficiency and speed leading to an excellent customer experience. - Ensure 3rd party installers (cable running/connections) and Interview Room customers are up-to-speed on installation status through daily report outs/stand up meetings. - Ensure individual regular and reliable attendance, demonstrating commitment to work responsibilities. - With minimal assistance, deploy hardware and software solutions in a dynamic environment. - Exhibit flexibility to undertake additional projects and adapt to evolving priorities. - Offer guidance to customers on optimal hardware placement, tailoring solutions to enhance their workflows, and establish a thorough and compliant interview data collection environment. - Develop accurate installation diagrams and thorough documentation for the implemented solution. - Engage with key technology decision-makers such as Chiefs of Police, Command staff, Sheriffs, Directors of IT, and program managers after the sale. - Conduct training sessions for both technical and non-technical staff, ensuring they are proficient in using and providing basic support for the Axon Interview solution. Qualifications - Experience at/with law enforcement agencies highly valued. - Technical acumen - experience with, or the ability to understand and quickly become proficient with installation of networks, cameras, microphones, and touch panels. - Proven team leadership skills (cross-functional) - supporting customers/3rd parties to achieve objectives is highly valuable. - Aptitude to work within a team and as an individual contributor, showing exceptional communication skills. - Strong critical thinking and problem-solving skills - having the ability to look around corners and proactively solve issues before they occur. - Desire to work with a team or visit clients in person, weekly. - Ability to, or quickly understand, how to troubleshoot network connectivity issues. - Basic understanding of: - IP Camera, network audio video, POE technologies. - TCP/IP layers, local area networking, physical layer infrastructure. - IP-based Ethernet networks, including layer 2, LAN, WAN. - Low voltage data cabling. Benefits - Competitive salary and 401k with employer match. - Discretionary paid time off. - Paid parental leave for all. - Medical, Dental, Vision plans. - Fitness Programs. - Emotional & Mental Wellness support. - Learning & Development programs. - Employee Resource Groups (ERGs). - And yes, we have snacks in our offices.
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