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Gritter Francona logo
Gritter Francona

The Veteran Edge

Incident Response Deployment Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Florida + 1 moreAll locations: Florida | Illinois

Posted

11 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglishServiceNowVBA

Job Description

Incident Response Deployment Manager

Gritter Francona

• Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems. • Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status. • Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting. • Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures. • Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements. • Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals. • Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories. • Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards. • Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk. • Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes. • Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks. • Utilize VA standard enterprise tools including: - ServiceNow (SNOW) - Jira - Power BI - Dimensions - Rational tools - Serena Business Manager (SBM) - Veteran-Focused Integration Process (VIP) tools • Support process automation initiatives and workflow improvements using SharePoint and related automation technologies. • Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements. • Monitor deployment metrics, release status, and operational performance reporting. • Participate in troubleshooting and issue resolution during deployment and transition activities. • Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.

Job Requirements

  • Bachelor’s degree
  • 4+ years of experience in deployment management, release management, change management, or IT operations support.

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