• Conduct quality audit file reviews. • Participate in or lead various claim projects or targeted audits. • Assist in the sharing and distribution of best practices through written reports, PowerPoint presentations, oral presentations, and various reporting platforms. • Lead or facilitate the calibration process for claim managers and the audit team. • Monitor, analyze and improve claims performance in all areas including loss control, LAE, customer satisfaction, associate engagement, and development. • Actively participate in the development and implementation of any company customer satisfaction surveys or net promoter scores; • Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company/partner’s policies, procedure and work rules; • Performs a thorough analysis of quality review results and translates results into key opportunity areas. • Assist in the development and maintenance of claim procedure manuals and training manuals. • Work with all levels of claims staff to ensure that the claims department is functioning at its best level of performance. • Identify the need for technical improvements in any system used by the claims department and work with I/T in the development of those system enhancements. • Actively participate in enhancements and serve as an agent of change in the development and enhancement of Aspires’ best practice guidelines. • Perform ad hoc auditing depending on the needs of the company. • Assist in testing processes, procedures, systems, and reports. • Actively participate in training claim handlers on technical claims content and analysis of audit findings. • A strong contributor to the team, sharing ideas, corrective actions, or other QA collateral with the AQ team and across the claim organization. • Stay current on compliance laws and insurance regulations in multiple jurisdictions. • Interact with multiple business partners as required. • Ensure ongoing adjudication of claims within company standards and industry best practices and regulations. • Support Aspires’ ongoing digital and process enhancements, providing innovative solutions for utilizing data management. • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior QA Engineer, you will play a pivotal role in ensuring the highest quality standards across multiple projects. Integrated into our Mobile Native teams, you will lead testing efforts, shape quality processes, and make a significant impact from production to completion. In this role, you'll create and execute test plans, automate test cases, and collaborate with cross-functional teams to identify and resolve issues. What You'll Do - Test complex customer self-service and back-office applications. - Support solution customization and rollout for new platform clients. - Estimate, prioritize, plan and coordinate testing activities. - Identify and communicate quality-related risks among project stakeholders. - Collaborate with product managers and business stakeholders to improve requirements quality. - Write testing documentation: test plans, test cases, and checklists. - Report and track the life cycle of discovered bugs. What you'll bring - Bachelor's degree in Computer Science. - Experience applying AI tools (e.g., Claude, ChatGPT, or similar) to enhance QA processes, including test generation, gap analysis, and workflow automation. - At least 2 years of experience coding in modern languages like C#, Kotlin, or Swift, with a strong grasp of object-oriented programming. - Proven ability to test native iOS and Android apps, RESTful APIs, and complex user flows across diverse devices and environments. - Hands-on experience with mobile dev and debugging tools like Xcode, Android Studio, TestFlight, Charles Proxy, and Firebase. - Skilled in designing test cases for full mobile journeys, from install to in-app purchase, and across varied network and OS conditions. - Deep understanding of agile QA practices and sprint-based development, with the ability to prioritize and adapt in fast-moving environments. - Familiarity with mobile automation frameworks such as Espresso and XCTest, and CI/CD tools like Jenkins. - Proven ability to work effectively in a remote environment, with strong communication and a focus on maintaining visibility, alignment, and accountability with stakeholders and leadership. Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

• Test backend services within a REST-based microservice architecture supporting card and payment operations • Validate transaction flows, including authorizations, captures, reversals, and refunds • Verify back-office processes related to reconciliation, corrections, and operational workflows • Perform manual and exploratory testing for new product features and system changes • Execute regression testing during releases, infrastructure changes, and platform migrations • Create and maintain test cases, checklists, and test documentation • Analyze defects, document findings, and work with developers, analysts, and product managers to resolve issues • Collect and analyze QA metrics to improve product quality and testing effectiveness • Contribute to the automation of transaction flow testing at the API level as test coverage expands

• Lead the AI-assisted testing strategy, implementing agents to execute unit, integration and end-to-end tests • Design agile QA pipelines that use tools like Claude Code for static analysis and automatic repair of broken tests • Integrate QA with Spec-Driven Development, ensuring specifications (Spec-Kit/BMAD) automatically generate acceptance criteria and test suites • Ensure quality and cross-platform consistency between mobile (iOS/Android) and backend through AI-validated contracts • Mentor the team in AI-Assisted QA, promoting prompt engineering practices applied to testing and data curation