• Act as the CEO's right hand and manager of business operations • Manage GoHighLevel workflows and high-level documentation • Manage CEO’s calendar, email, and travel itineraries

• Answer incoming patient phone calls professionally and efficiently • Manage patient callbacks and follow-up communications • Respond to patient inquiries and administrative requests • Provide excellent customer service and patient support through phone and electronic communication • Handle patient concerns with professionalism and empathy • Schedule, reschedule, and confirm patient appointments • Manage no-show appointments and rescheduling efforts • Support patient check-in and check-out workflows • Maintain accurate scheduling records within NexTech EHR • Verify patient insurance eligibility and benefits • Submit and follow up on prior authorizations • Coordinate with insurance companies regarding claims and authorizations • Assist with medical billing tasks and claims follow-up • Post patient payments accurately into the practice management system • Maintain organized billing and account records • Update and maintain accurate patient records in NexTech EHR • Support front desk and administrative operations as needed • Assist with documentation and workflow management • Ensure HIPAA compliance and patient confidentiality at all times • NexTech EHR (Primary System) • Timely answering and management of incoming patient calls • Accurate appointment scheduling and follow-up communications • Efficient handling of callbacks and patient inquiries • Accurate insurance verification and prior authorization processing • Proper payment posting and billing support • Consistent patient satisfaction and customer service standards • Reliable attendance and responsiveness during work hours

• Handle high-volume inbound and outbound phone calls professionally and efficiently • Conduct patient intake and collect required demographic, medical, and referral information • Verify insurance eligibility and benefits • Route calls, messages, and requests to the appropriate family members, clinicians, or departments • Manage and prioritize urgent communication needs • Coordinate with referral sources, patients, families, and healthcare providers • Document all communications accurately within the EMR system • Assist with hospice admission workflows and intake coordination • Maintain confidentiality and HIPAA compliance at all times • Provide weekend coverage when needed

We are looking for a highly organized and proactive Virtual Assistant to support daily administrative, operational, and communication needs. The ideal candidate is detail-oriented, resourceful, and able to manage multiple priorities with minimal supervision. This role requires excellent communication skills, time management, and the ability to work efficiently in a fast-paced environment. **Key Responsibilities:** - Provide comprehensive executive and administrative support, including calendar - management, email and inbox management, scheduling, meeting coordination, travel arrangements, document preparation, data entry, and project tracking. - Manage day-to-day operational tasks, maintain organized digital filing systems, update - CRM and project management platforms, and assist with process documentation and SOP creation. - Support recruitment efforts by sourcing, screening, and coordinating candidates for blue-collar, field, and operational roles through various job boards, social media platforms, referrals, and networking channels. - Conduct initial candidate outreach and screening interviews, schedule interviews, - maintain applicant tracking systems (ATS), and ensure a positive candidate experience throughout the hiring process. - Coordinate onboarding activities, including offer letters, new hire documentation, background checks, and orientation scheduling. - Track recruitment pipelines, hiring metrics, and staffing progress while providing regular updates and recommendations to leadership. - Assist leadership in workforce planning by identifying staffing needs, building talent - pipelines, and implementing efficient hiring processes that support business growth. - Follow up with candidates, hiring managers, and new hires to ensure smooth communication and successful hiring outcomes. - Support client and vendor communications, respond to inquiries, and maintain professional relationships on behalf of the company. - Conduct research, gather market and competitor insights, and prepare reports, presentations, and summaries for leadership review. - Monitor task deadlines, coordinate cross-functional projects, and ensure priorities are completed accurately and on time. - Handle confidential business, employee, and candidate information with professionalism and discretion. - Identify opportunities to improve administrative and recruiting workflows, helping increase operational efficiency and team productivity. - Provide general administrative support and assist with special projects as assigned by leadership.