• Process rebate applications and related documentation in accordance with program guidelines and established service level agreements. • Perform accurate and timely data entry, validation, and maintenance across multiple systems and databases. • Coordinate project activities, deliverables, timelines, and documentation to support successful program execution. • Review applications and supporting documentation for completeness, accuracy, and compliance with program requirements. • Prepare and maintain reports, spreadsheets, and project documentation to support internal teams and client requirements. • Collaborate with internal stakeholders to resolve data discrepancies, process issues, and documentation gaps. • Support program launches, system updates, and operational changes through testing, validation, and process documentation. • Identify opportunities for process improvements and provide recommendations to enhance efficiency, accuracy, and customer experience. • Maintain accurate records and audit documentation in accordance with program and client requirements. • Assist with special projects, operational initiatives, and administrative tasks as needed. • Other duties as assigned.

• Responsible for the creation of Scope of Work (“SOW”) • Collaborates with all agency teams to establish effective project plans, staff plans, forecast upcoming work and allocate resources • Manages effective, efficient workflow of all projects on assigned accounts • Develops timelines and advises on estimates; manages projects to remain on time and budget; flags timing and budget concerns to course correct • Schedule and lead project kick-off meeting (as it relates to schedule, job level, folder structure and location, SOW, creative assets, etc.) • Work with internal team to define program requirements and system specifications. Work with client on as-needed basis • Initiate and conduct formal internal review meetings to secure creative approvals • Initiate and conduct formal team status meetings, document risks and issues for internal purposes • Maintain daily communications with team members on all projects • Work closely with the team to determine and understand daily project status • Ensure that issues and risks are anticipated, identified and properly escalated and resolved. Seek final resolution on all issues so projects do not stall or fall out of scope without warning • Conduct internal copy/layout reviews with core team and ensure all assets are routed internally, with specific attention to required creative and proofreading approvals • Ensure adequate amount of time, whenever possible, for the routing and review of materials • Facilitate presentations and review of final asset with client and provide recommendations pertaining to budget, timing, production, etc. • Identify out-of-scope activities • Manage the financial tracking process for the project (create job status report, attend accounting meetings, maintain the estimate by reallocating hours as necessary, flag overages, identify delays that may affect budget, etc.) • Takes ownership of and enforces agency processes by providing meaningful feedback to all teams • Analyzes and recommends process improvements to enhance efficiency, including systems and/or software recommendations • Tactful, yet assertive communication style; able to foster positive relationships with agency teams • Provides meaningful performance input for other employees in all departments • Maintains a high level attention to detail • Maintains a professional and positive attitude • Seeks out additional opportunities to expand experience and cultivate expertise • Performs other duties as assigned

• Support day-to-day management of studies, ensure within the Study Team that project/study tasks are delivered in time, within the budget, and according to Sponsor/Client expectations, in close cooperation with designated Project Team • Support the implementation and maintenance of studies; assist so that Sponsor and Investigator obligations are met and are in compliance with applicable regulatory requirements (including local law) as well as Good Clinical Practice • Support in document management (creation, review, collection, filing, forwarding) including submission documents, meeting minutes and Trial Master Files, from Pre-study Phase to Study Closure • Support (field) monitors by (but not limited to) preparing checklists, controlling completion status and timelines, updating relevant tracking sheets • Create, review, finalize, forward and file meeting minutes for all internal and external study-related meetings. • Support in Celerion process improvement • Support in-house in performing site feasibility and site qualification visits in order to select qualified sites • Support to prepare documents for Site Initiation Visits (SIVs), such as presentation slides • Support to prepare documents for Monitoring Visits • Support to prepare documents for Close-out Visits • Perform content review and quality checks of received documents • Cooperate with central TMF team to keep Trial Master File (TMF) up-to-date and track filed documents • Support query resolution in a timely manner • Support Serious Adverse Event (SAE) reporting according to study specifications • Support in document/review study status, site enrolment status • As a member of Celerion’s project teams, perform billable work in accordance with Celerion BCDs, SOPs and PGs, and within the relevant timelines • Interact with Sponsor/Client and participate in Sponsor/Client meetings as necessary • Participate and demonstrate proactive involvement in project/study meetings, internal project/study meetings, and other activities enhancing project progress • Participate in audits and inspections, including preparation and follow-up activities • Support Sponsor/Client in fulfilling their obligations with regard to submissions according to relevant regulatory requirements

• Assist in managing all aspects of medical publications projects from inception to completion. • Facilitate multidisciplinary project teams, interfacing with each department within the company. • Meet client and management expectations and establish strong faculty relationships. • Ensure programs remain on target and within agreed-upon parameters. • Responsible for budget development, maintenance, and reconciliation. • Manage external suppliers and keep programs on time and focused on primary objectives. • Provide ongoing updates to internal team members and client contact(s). • Resource management and training of new account team members as required.