Role Description We are looking for a strategic Fraud Strategy Specialist who can bridge the gap between data insights and business action. This role goes beyond analysis—you'll be responsible for shaping our fraud prevention strategy, influencing stakeholders across the organization, and driving initiatives that protect our customers while enabling growth. The ideal candidate combines deep fraud domain expertise with strong analytical capabilities and strategic thinking. You'll work at the intersection of Data Science, Product, Operations, Risk, and Senior Management to define problems, prioritize solutions, and lead cross-functional initiatives that strengthen our fraud defenses. This role is critical to protecting millions of Latinos in the United States while ensuring a seamless customer experience. Responsibilities - Lead the design and deployment of the Fraud Visibility & Intelligence foundation, establishing a single source of truth for fraud strategy and performance. - Develop and own a robust, real-time Anomaly Detection system, utilizing granular transaction grouping to identify emerging fraud pattern shifts. - Establish key performance indicators (KPIs) and operational dashboards (e.g., False Positive Rate, Prevention Rate, strategy performance) to continuously assess the effectiveness of the overall fraud strategy and decisioning models. - Strategically refine and manage the fraud strategy, focusing on enhancing operational efficiency, minimizing redundancy, and architecting the migration of sophisticated decision logic to a centralized orchestration platform to ensure speed, resilience, and enterprise-wide scalability. - Partner with Data Science teams to provide domain expertise, feature engineering, and performance feedback for ML-driven fraud models. - Apply risk management principles to balance fraud prevention with customer experience, designing iterative tests to validate solution effectiveness. - Collaborate with Data Science, Product, Operations, and Investigations teams to frame fraud problems in ways that mobilize organizational action. Qualifications - Bachelor's degree in Mathematics, Economics, Computer Science, Statistics, Data Science, or related field. - 3-5 years of professional experience in data-related roles (Data Analyst, Data Scientist, Business Analytics, or similar). - 2+ years of work experience in Risk, Fraud investigations, trust & safety. - Advanced SQL and Python skills with demonstrated ability to work with large datasets and perform complex data analysis. - Deep knowledge of fraud schemes, money laundering flows, organized fraud operations, and payment systems (cards, ACH, wire transfers, settlement timing). - Understanding of machine learning model concepts and their application to fraud detection (development skills not required). - Strong statistical foundation including hypothesis testing, regression, and classification algorithms. - Experience with BI tools such as Looker, Tableau, or similar for dashboard and visualization design. - Proven track record of leading cross-functional projects and building stakeholder consensus. - Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information to draw meaningful insights from complex data sets with attention to detail and accuracy. - Strong communication skills with ability to present to both technical and non-technical audiences. - Strategic thinking and creative problem-solving abilities with intellectual curiosity about emerging threats. - Advanced English level. - Curious and love to go deep into the data to find fraudsters. Requirements - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment

Role Description Starte Deine Karriere bei Boston Scientific in unserem Team Cardiac Rhythm Management - Herzschrittmacher und Defibrillatoren - für den Großraum Dresden - Leipzig zum nächstmöglichen Zeitpunkt als Field Clinical Specialist - CRM (m/w/d). - Aktive Unterstützung bei Operationen und Nachsorgeuntersuchungen - Primäre:r Ansprechpartner:in für technische und produktbezogene Fragen sowie bei Problemen - Organisation und Durchführung von Kundentrainings und Kongressbesuchen - Pflege aktiver Kundenbeziehungen sowie Aufbau neuer Beziehungen - Unterstützung unseres Sales Teams und der Abteilung Marketing - Informationsaustausch mit dem Vertrieb und der Abteilung Customer Service Qualifications - Erfolgreich abgeschlossene Ausbildung als Krankenschwester/-pfleger oder einer vergleichbaren Tätigkeit wie OTA/MTA mit entsprechender Berufserfahrung oder erfolgreich abgeschlossenes Studium der Medizintechnik bzw. eines vergleichbaren Studiengangs - Berufserfahrung auf dem Gebiet der Medizin, und/oder Medizintechnik - Freude im Umgang mit Menschen - Starke Kundenorientierung, Kommunikationsstärke und Zuverlässigkeit - Versierter Umgang mit dem MS Office-Paket - Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift - Wohnsitz idealerweise im Raum Dresden - Große Flexibilität, u.a. im Sinne von Reisebereitschaft Benefits - Start: Bei unserem „Welcome Days“ lernst Du uns besser kennen und knüpfst erste Kontakte - Motivation: Du trägst täglich dazu bei, das Leben von Menschen zu verbessern - Flexibilität: Du arbeitest zu 100% remote - vor Ort bei unseren Kunden und aus dem Home-Office - Entwicklung & Wachstum: Durch Mentoring, Trainings und kontinuierliches Feedback wird's möglich - Diversität & Gleichstellung: Leb` es mit uns und nehme teil an unsere Initiativen „EmpowHer“, „Pride“ und "FOAR" - Gesundheit: Schwing Dich auf’s Jobrad und nutze Fitnessangebote über Gympass - Firmenwagen: Mit Deinem Firmenwagen bleibst Du im Rollen – beruflich wie privat - Gemeinsame Erfolge: AS ONE erzielen wir Erfolge, fördern Stärken, meistern Herausforderungen - Unsere Werte: Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

Role Description Nous recherchons, pour notre agence partenaire BOTE.Agency, un CRM Operations Specialist (Klaviyo) en freelance - remplacement d'un poste clé sur l'équipe technique CRM. BOTE.Agency est une agence d'email marketing et de rétention pour des marques DTC exigeantes (cosmétique, lifestyle, santé), comme HYGÉE, respire, Cut by Fred, Clinique des Champs-Élysées. Elle gère l'infrastructure Klaviyo de bout en bout pour ses clients, avec une obsession pour la qualité et la transparence. La mission est 100% freelance, full remote, async, longue durée. Tu rejoins un collectif d'experts CRM organisé en mode output-driven, no bullshit. Si tu rentres dans le portrait robot ci-dessous, on prend très vite contact. Ton rôle : - Tu es le pilier technique CRM, en back-office. Pas de contact client direct, pas de campagne synchrone à gérer - l'équipe Account porte la relation. Ton job, c'est faire tourner la machine sans bavure. - Construire les flows Klaviyo (welcome, abandoned cart, post-purchase, winback, post-diagnostic…) avec conditions, splits et triggers avancés — c'est 35% de ton temps. - Investiguer et résoudre les bugs (intégrations Shopify, webhooks, données qui ne remontent pas, profils qui n'entrent pas dans les flows) — 20%. - Vérifier la qualité technique de chaque envoi avant mise en ligne (QA proactive systématique, pas réactive) — 15%. - Créer et maintenir les segments clients (simples et complexes, AND/OR, fenêtres temporelles, exclusions) — 10%. - Maintenir les intégrations et la cohérence des données (Shopify <=> Klaviyo, Recharge, Okendo, Hive…) — 8%. - Analyser la perf CRM, documenter, monitorer, auditer — 12%. Qualifications - Logique technique naturelle : raisonnement en if/then, compréhension des conditions imbriquées. - Expérience avec Klaviyo, HubSpot, ActiveCampaign, Iterable ou Customer.io. - Minimum 2 ans d'expérience en automation, CRM ou growth marketing sur un outil mature. - Capacité à construire un flow automatisé bout-en-bout (trigger → conditions → actions) et compréhension d'une API (concept GET/POST/webhooks). - Maniaque de la rigueur : double-check, tests, mise en place de process pour éviter les erreurs. - Autonomie face aux bugs : investiguer sans attendre un briefing. - Utilisation quotidienne de Claude dans le workflow (debug, brainstorm, doc, génération de prompts segments). - Communication claire à l'écrit (Slack, async). - Français courant indispensable. Requirements - Préférence pour le travail pratique plutôt que la production de PowerPoints, comptes rendus et reportings. - Engagement durable sur la tech CRM, pas de projet à long terme en dev pur ou data science. - Proactivité : agir avant qu'un problème ne remonte. - Recherche d'un cadre avec checks systématiques et supervision constante ne correspond pas à notre organisation. Benefits - Rémunération : 1500€ à 2500€ par mois selon le profil, en forfait freelance. - Mission freelance, longue durée, 5 jours par semaine ouvrés. - 100% remote, async total - tu bosses d'où tu veux, à l'heure que tu veux, du moment que le livrable est là. - Flexibilité horaire : possibilité d'être off un jour de semaine ou un week-end. Fuseau ±2h Paris. - Rejoindre un collectif d'experts freelance, organisation output-driven, no bullshit. - Stack : Klaviyo · Shopify · Asana · Slack · Notion. Process de recrutement - Candidature avec quelques questions de screening rapide. - Test technique court (30-45 min, async). - Entretien découverte (30 min visio). - Test technique approfondi + entretien tech avec le cofondateur. - Closing et démarrage. Pour postuler : envoie ton CV + détaille ton expérience en automation / segmentation / logique.

Title: Eastern Region - Inbound Retention Specialist - Sales - US Remote Location: US-Remote-Remote | US-FL-Tampa | US-IL-Chicago | US-GA-Atlanta | US-TX-Austin | US-TN-Nashville | US-MI-Detroit | US-MI-Grand Rapids | US-NY-Brooklyn | US-NV-Las Vegas | US-AZ-Phoenix... Department: Sales & Customer Success Job Description: Summary * Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States. This includes candidates residing in Eastern or Central Time Zones.* Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We&rsquo;d love to have you apply, even if you don&rsquo;t feel you meet every single requirement in this posting. At Yelp, we&rsquo;re looking for great people, not just those who simply check off all the boxes. What you'll do: - - You will help strengthen Yelp&rsquo;s revenue retention by providing exceptional and timely customer support - You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers - You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics - You will use strong listening and conflict resolution skills to handle escalated clients - You will become an expert in Yelp&rsquo;s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success - You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees - You will remain organized and efficient in a fast-paced environment - You will consistently achieve/exceed monthly goals What it takes to succeed: - You have a Bachelor's Degree or 3+ years of relevant client facing experience - You are technically proficient with computers and information systems - You have strong communication skills (verbal and written) - You excel with problem solving and troubleshooting - You have experience in account management, sales, advertising, or small business (preferred) - You have a love for local businesses and understand their importance in local economies - You have excellent time management and organizational skills with the ability to track and complete numerous details - You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner - You have the ability to strike a balance between consulting and supporting as needed - You are willing to receive and implement feedback - You have the ability to embrace a fast paced and always-changing environment What you'll get: - Effective your first day: Medical, vision, and dental - Mental health support and services via Modern Health - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days - Up to 14 weeks of parental leave - Monthly wellness subsidy - Flexible spending account - 401(k) retirement savings plan - Employee stock purchase plan - Work from home reimbursement - The base salary is $50,000 + performance based incentives Closing At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education &mdash; and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include &ldquo;Playing Well With Others&rdquo; and &ldquo;Authenticity.&rdquo; We&rsquo;re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). #LI-Remote