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Manager, Software Engineering – Contact Center Pro
Location
California + 8 moreAll locations: California | Connecticut | District Of Columbia | New Jersey | New York | Maryland | Massachusetts | Virginia | Washington
Posted
4 days ago
Salary
$198.2K - $297.4K / year
Seniority
Lead
Job Description
Manager, Software Engineering – Contact Center Pro
ServiceTitan
• Develop engineers through coaching, feedback, and structured growth plans. • Build a strong, adaptable team by recruiting and retaining top talent. • Foster a culture of ownership, empathy for our customers, and alignment with ServiceTitan's values. • Define and execute quarterly plans that deliver timely, high-quality features. • Drive agile ceremonies, monitor key success metrics, and provide clear day-to-day priorities. • Provide hands-on technical leadership across architecture, design, and development best practices. • Participate in code reviews, evaluate feasibility, identify risks, and balance trade-offs. • Lead a team building the next generation of intelligent tools—including AI-powered call evaluation and lead identification for managers, AI-driven customer support features, and AI Voice Agents. • Deliver on-time, secure, and reliable features that address real customer needs. • Work cross-functionally with senior leadership, engineering, product, and UX teams. • Communicate your team's progress, risks, and contributions clearly to stakeholders. • Set goals, empower your team, and build a culture of continuous learning.
Job Requirements
- 10+ years of software engineering experience, including five or more years in engineering leadership roles.
- Proven ability to lead agile teams, drive execution, and deliver results.
- Strong technical foundation in modern frameworks, with hands-on experience in .NET/C# preferred.
- Able to guide architecture and development best practices across a complex, distributed codebase regardless of language background.
- Excellent communication and collaboration skills with a track record of effective cross-functional partnership.
- A genuine passion for talent development and building high-performance engineering cultures.
- Nice to have: Experience with observability tools such as Grafana or Datadog, and a track record of performance optimization.
- Experience building telephony or contact center products is a significant plus.
- Familiarity with AI/ML integrations or voice agent technologies.
- B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field.
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program.
- Leadership training for Titans at all levels.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
- FSA and HSA.
- 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support.
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
- On demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance, legal advisory services, financial planning tools, and more.
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