- Provide frontline technical specialist support: - Monitor and improve the delivery of our SaaS product. - Debug identified issues, providing clear analysis to both the customer and internal teams. - Identify trends in support work and opportunities for root problem resolution. - Proactively identify and manage scope, delivery, and configuration of product changes. - Implement well-structured code, and assist the customer in integration with HappyCo’s services. - Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements. - Proactively manage customer expectations. - Meet and exceed SLA’s - Provide clear and professional communications with customers. - Clearly communicate technical or domain-specific concepts to non-technical customers. - Identify, review, and define requirements, existing configurations and technical risks. - Use excellent troubleshooting skills to determine root causes of raised issues. - Facilitate the resolution of issues raised by customers. - Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary. - Provide responsive, high-quality technical support to customers. - Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support. - Assess risk when determining approaches to ticket resolution. - Monitor, maintain, and improve customer environments as required. - Manage releases and deployments. - Deliver well structured and functional example code. - Undertake other technical work as requested. - Understand and deliver against the organizational product and software development methodology. - Review, propose, and implement improvements to processes. - Implement and improve the process toolset.

• Implementar sistemas, aplicaciones y soluciones bancarias que cumplan estrictamente con los criterios de aceptación • Evaluar el rendimiento de las plataformas tecnológicas vigentes y proponer mejoras continuas • Escribir código limpio, mantenible y modular en el backend • Diseñar integraciones de sistemas seguras y resilientes utilizando APIs • Diseñar soluciones técnicas completas y componentes en la nube • Definir estrategias efectivas de control de versiones y mantener pipelines automatizados de CI/CD • Optimizar modelos de bases de datos tanto relacionales como NoSQL • Validar la funcionalidad del código mediante pruebas unitarias, de integración y End-to-End

• Architect, develop, and optimize the backend services and APIs that drive our global e-commerce and digital parent experiences. • Create scalable data models and systems designed to evolve in tandem with our product roadmap and an expanding global audience. • Partner with Product, Design, and Frontend teams to ship impactful features that support every stage of the customer journey. • Own the security, reliability, and performance of our backend stack, ensuring a seamless experience for millions of parents. • Guide technical direction by evaluating new vendors and platforms, weighing the benefits of internal builds versus third-party integrations. • Champion engineering excellence by refining technical standards, development workflows, and team-wide best practices. • Leverage AI coding tooling and AI-assisted workflows to accelerate development while maintaining a high quality bar and sound engineering judgment. • Iterate on our CI/CD pipelines and cloud infrastructure to ensure consistent, high-velocity software delivery. • Foster a collaborative culture through mentorship, knowledge sharing, and a shared commitment to our mission.

• Diseñar y desarrollar nuevas funcionalidades para los proyectos de software del ramo de seguros de vida, garantizando un código limpio y mantenible. • Atender, diagnosticar y resolver incidencias técnicas en los entornos de producción y desarrollo de manera oportuna. • Configurar y optimizar la arquitectura en la nube utilizando Google Cloud Platform, asegurando la escalabilidad de los servicios. • Implementar y desplegar microservicios basados en arquitectura hexagonal para garantizar el desacoplamiento y la flexibilidad del sistema. • Gestionar y orquestar contenedores utilizando Kubernetes y Cloud Run para mantener la alta disponibilidad de las aplicaciones. • Desarrollar y mantener aplicaciones móviles nativas y transversales para los sistemas operativos iOS y Android. • Integrar pipelines de desarrollo y desplegar soluciones continuas asegurando las mejores prácticas de entrega de software.