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Remote technical staffing from Latin America.
Technical Support Engineer, Ruby, Go
Location
Costa Rica
Posted
12 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Engineer, Ruby, Go
Zipdev
- Provide frontline technical specialist support: - Monitor and improve the delivery of our SaaS product. - Debug identified issues, providing clear analysis to both the customer and internal teams. - Identify trends in support work and opportunities for root problem resolution. - Proactively identify and manage scope, delivery, and configuration of product changes. - Implement well-structured code, and assist the customer in integration with HappyCo’s services. - Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements. - Proactively manage customer expectations. - Meet and exceed SLA’s - Provide clear and professional communications with customers. - Clearly communicate technical or domain-specific concepts to non-technical customers. - Identify, review, and define requirements, existing configurations and technical risks. - Use excellent troubleshooting skills to determine root causes of raised issues. - Facilitate the resolution of issues raised by customers. - Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary. - Provide responsive, high-quality technical support to customers. - Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support. - Assess risk when determining approaches to ticket resolution. - Monitor, maintain, and improve customer environments as required. - Manage releases and deployments. - Deliver well structured and functional example code. - Undertake other technical work as requested. - Understand and deliver against the organizational product and software development methodology. - Review, propose, and implement improvements to processes. - Implement and improve the process toolset.
Job Requirements
- Relevant tertiary qualifications (e.g. Bachelor/Grad Dip. Science/Computer Science/Software Engineering, IT Certification, or similar) or equivalent practical experience.
- Critical skills
- An object-oriented backend language (Ruby on Rails or Golang preferred)
- PostgreSQL
- High-value skills
- GCP
- Linux
- Containerization
- APIs and integrations
- Ruby on Rails or Golang
- Web apps, especially React.JS
- Clear spoken and written communication skills, and the ability to interact professionally with a diverse group of customers and staff.
- Values good quality product/technical outcomes that meet customer needs.
- Proactively identifies and resolves issues
- Able to work independently and with a team.
- A constructively critical thinker.
- Excellent English communication skills
- Currently living in Latin America
- Nice-to-have
- Kubernetes
- Networking (including VPNs)
- Monitoring and observability frameworks
- Bash scripting
Benefits
- Work remotely Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!
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