Provider Success Liaison II locations Remote - United States time type Full time job requisition id R0008250 Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We’re looking for a motivated and customer-focused Provider Success Liaison II to join our team. In this role, you’ll work closely with healthcare providers and internal partners to drive engagement, support product adoption, and contribute to successful client outcomes. You’ll combine data analysis, relationship management, and problem-solving to help providers maximize the value of our solutions—while gaining deeper exposure to healthcare workflows and revenue cycle concepts. What You’ll Do - Partner with internal teams to support provider engagement initiatives aligned to client goals and key performance indicators (KPIs) - Analyze and pull reports to monitor performance, identify trends, and uncover opportunities to improve provider engagement - Maintain dashboards and trackers to support visibility into program progress and outcomes - Gather, document, and share provider feedback to help inform product and process improvements - Support provider communications, training sessions, and product adoption efforts using established materials and tools - Assist with user engagement efforts, including product pilots and targeted outreach initiatives - Build strong relationships with internal stakeholders and external provider contacts - Stay current on healthcare industry trends, provider workflows, and revenue cycle concepts - Contribute to special projects and strategic initiatives as business needs evolve Note: This role may require up to 50% of time spent on phone-based engagement. What You Bring Required: - Associate’s degree or equivalent experience - 3+ years of experience in customer service, healthcare, or healthcare technology - Foundational understanding of healthcare or provider workflows (or strong interest in learning) - Prior experience working with Providers, account management, or client support - Familiarity with: - Electronic Data Interchange (EDI) transactions - Health insurance or payer operations - Medical practice management - Experience delivering training or facilitating user sessions - Background in a healthcare technology environment Skills & Competencies - Strong customer service mindset with a passion for helping clients succeed - Excellent communication skills (written and verbal) - Highly organized with the ability to manage multiple priorities and deadlines - Analytical mindset with the ability to interpret data and identify actionable insights - Collaborative approach with the ability to work across teams and functions - Self-starter who can work independently with minimal supervision - Comfortable adapting to new tools, technologies, and evolving processes - Proficiency in Microsoft Office (Excel, PowerPoint, Word) Availity culture and benefits: - Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! - Culture is important to us and there are many ways for you to make your mark here! - We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. - Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! - We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! - We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. - Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. - Interested in furthering your education? We offer education reimbursement! - Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. - Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: - Recruiter resume review - Managers resume review - Recruiter screen - Manager panel video interview Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Title: Customer Success Associate - Dublin (DACH) Location: Dublin, Ireland Hybrid Job Description: As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: - Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. - Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience - Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently - Act as an advisor to customers to ensure they’re leveraging the solution effectively - Monitor and identify usage trends to uncover renewal risks and support greater adoption rates - Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: - Customer-minded, always trying to provide the most value possible - Business level German required - Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. - A strong communicator (written and verbal) with excellent attention to detail - Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities - 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success - Passionate about building long term and lasting relationships Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: - Best-in-breed onboarding - Sales training in MEDDIC and Command of the Message - An inclusive company culture, opportunity to join our Community Guilds - Intra-departmental mentor and buddy program for in-house networking - Continuous professional development, product training, and career pathing - New hire stock equity (RSU) and employee stock purchase plan (ESPP) - Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

• Under moderate supervision, manage the onboarding of legal plan and identity theft protection benefit programs selected by large customers/employers. • Accountable for customer satisfaction and quality execution of stated tasks throughout the process. • Communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and maintain autonomy while working on projects and duties. • Develop implementation schedules and timelines • Prepare meeting presentations and document deliverables • Provide frequent status and progress reports through detailed project planning tools • Partner with customer to develop and implement employee communication strategy • Ensure appropriate and accurate system and contractual set-up • Participate in sales presentations when necessary • Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members • Handle inquiries received by phone, fax, email, or mail. • Review various reports to ensure group accounts are up to date.

• supports further development and improvement of Parqet’s import functionalities • works on analyzing PDF and CSV documents from brokers • submits users to ensure their transactions import smoothly into Parqet • assists users with their issues in support • actively communicates with the community via email to handle support requests effectively • develops and maintains parsers for PDF and CSV documents from brokers • structures and standardizes transaction data for import into Parqet • collaborates closely with other developers, support, and product management to quickly implement requirements and feedback