Justice, Equality & Security for all
Implementation Account Manager
Location
United States
Posted
10 days ago
Salary
0
Seniority
Junior
Job Description
Implementation Account Manager
PPLSI
• Under moderate supervision, manage the onboarding of legal plan and identity theft protection benefit programs selected by large customers/employers. • Accountable for customer satisfaction and quality execution of stated tasks throughout the process. • Communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and maintain autonomy while working on projects and duties. • Develop implementation schedules and timelines • Prepare meeting presentations and document deliverables • Provide frequent status and progress reports through detailed project planning tools • Partner with customer to develop and implement employee communication strategy • Ensure appropriate and accurate system and contractual set-up • Participate in sales presentations when necessary • Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members • Handle inquiries received by phone, fax, email, or mail. • Review various reports to ensure group accounts are up to date.
Job Requirements
- College Degree or extensive LegalShield knowledge, Preferred
- 0-1+ years prior experience working in customer service
- Employee Benefits and industry knowledge
- Proficient in Word, Excel, and PowerPoint
- Strong written and verbal communication
- Excellent listening, negotiation, and presentation abilities
- Critical thinking and problem-solving skills
- Ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality
- Proactive approach with a passion for service and an ability to thrive in a results driven environment
- Requires the ability to work under pressure and quickly adapt to change.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- Must be able to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed.
- May be required to travel by airplane or car for day or overnight travel up to 5% of the time.
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