Role Description This is an opportunity to advocate for individuals in the position of Consumer & Employment Advocate which is both an internal and external facing role. - Consumer Advocate: - Ensure resolution of complex member issues, including the investigation, resolution, and communication of findings regarding escalated state cases and My Ombudsman referrals. - Support resolution of complex member inquiries while educating members/caregivers about their rights (i.e., grievance and appeal rights) within the scope of health plan benefits. - Analyze, investigate, and resolve member inquiries; My Ombudsman issues requiring coordination with members, providers, sister segments, and internal departments (such as clinical services, provider relations, and quality) as well as state regulators. - Assess, anticipate, and interpret enrollee needs and requirements; identify solutions to non-standard requests and problems and participate in process improvement activities as a response to feedback. - Develop relationships and collaborate with internal and external stakeholders (e.g., clinical teams, A&G, Call center, sister segments) to identify their needs and ensure proper delivery of our services/solutions, as needed. - Participate in efforts focused on medical, behavioral, and social determinants of health factors that improve the well-being of members and improve member satisfaction. - Support Advocacy team member engagement activities (e.g., Consumer Advisory Committee, surveys, focus groups, town halls) to elicit feedback to the health plan. - Provide mutual coverage and support to SCO plan Consumer Advocate. - Employment/Education Advocate: - Work with members (with complex physical, intellectual disabilities, behavioral health diagnoses, and/or SUD) on short-term interventions who are experiencing a variety of employment issues including needing assistance with resumes; access to job skills training programs and support them in self-advocacy goals. - Provide members with resources, interventions, and support in the community to find, preserve, maintain employment and address volunteerism and educational needs. - Provide leadership, guidance, and expertise as a consultant to plan staff clinical teams regarding topics including searching for employment; disability rights laws; reasonable accommodation; right to self-determination, etc. - Build, strengthen, and foster strategic connections (including referral pathways) with key community partners throughout the region with a focus on those that work with, employ, or connect low-income individuals and individuals with disabilities with employment and educational opportunities. - Recommend and work with clinical teams to refer members to other community supports (e.g., childcare, educational, mental health, substance abuse, domestic violence, legal and family services) that may support the member’s goals. - Overall Responsibilities: - Maintain responsive and respectful communication with staff, members, families, and community partners. - Use basic counseling skills of active listening, empathy, reflection, and validation. Act as an advocate to help members identify and pursue their identified goals. - Use recovery-oriented, person-centered, culturally competent, and strengths-based approaches to help members identify options. - Document work within electronic member record. Qualifications - 2+ years of experience working with individuals with BH/SUD diagnoses. - 1+ years of experience working with Medicaid programs. - Intermediate level of proficiency in Microsoft Office (Word, Excel, PowerPoint). - Willingness and ability to travel up to 10% within Massachusetts (for member engagement activities). Requirements - Professionally licensed clinician (i.e., LSW, LCSW, LICSW, LMHC) in MA. - Bilingual. - Experience working with Massachusetts Medicaid/Medicare programs. - Proven track record of building and maintaining community-based relationships. - Commitment to diversity, equity, and inclusion. - Presentation skills and ability to speak in front of diverse audiences (leadership, external entities, members, and providers) as well as facilitate a meeting. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $72,800 to $130,000 annually based on full-time employment.

CLX Pet Advocate Remote, United States | Claims Experience | Full-time Job Description: Not your everyday company Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful. At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma. Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo. We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities. As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more. Awarded ‘best workplace’ Best Workplace and Best-Led Company by Inc. Magazine “World Changing” by Fast Company Recognized as a World Changing Idea by Fast Company Magazine Ranked #1 Home insurance in America Won best renters and homeowners insurance in America by US News, and others Best Pet Insurance in America Rated “Best Overall Pet Insurance” by Better Homes & Gardens Rated 4.9 on the App Store Among the highest rated apps of all time What you’re applying for CLX Pet Advocate What you're applying for We're looking for a sharp, empathetic claims professional to join our Pet Claims team and help the people (and pets) who need it most. In this role, you'll sit at the intersection of veterinary knowledge, insurance expertise, and customer care — reviewing complex pet medical claims and making fair, accurate decisions that genuinely matter to the families on the other side. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. In this role you'll - Navigate complex veterinary records and medical histories to determine claim eligibility and make accurate coverage decisions - Communicate coverage determinations clearly and directly — in plain language that customers actually understand - Document claim files thoroughly, grounding every decision in medical records and policy provisions - Organize and prioritize a daily workload to resolve claims quickly without cutting corners on quality - Request relevant missing information from customers or veterinary clinics in a timely manner to make claim decisions - Partner closely with CLX teammates to ensure every customer interaction reflects the care and clarity they deserve What you'll need - 5+ years of recent small animal vet tech experience; ER or specialty background strongly preferred - 1+ years in a CLX Specialist role (internal candidates only) - Prior pet claim handling or pet insurance experience, and existing P&C licensure strongly preferred - Ability to obtain and maintain P&C licensure - Excellent organization and prioritization skills - Strong written and verbal communication skills — you can break down complex decisions without hiding behind policy language - Genuine care for animals and the people who love them - Comfort with — and curiosity about — new technology, including AI tools that are central to how we work - A college degree - Ability to work in a remote environment Please note that we are unable to sponsor applicants for work visas. Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico. Lemonade's US base salary range for this full-time position is $60,000 - $70,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location. #LI-Remote Things to know… Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

• Process all incoming enrollment, claims, billing and eligibility questions • Scrub all applications and identify situations where clarification needs to be made • Responsible for resolving escalated issues such as urgent enrollments, unexpected pharmacy disputes, complex claims and billing situations • Provide customers with information and advice necessary to make insurance decisions for their families • Provide coaching and mentoring for all members of the Client Advocate Center team

Title: Associate User Engagement Advocate Location: United States Job Description: Location: Home-based, United States   Position Summary:   As an Associate User Engagement Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their journey. Your work directly drives contract growth and renewal, and you will serve as the primary connection between our users and the value our products deliver.   This is a meaningful opportunity for someone who is energized by building trust with customers and turning those relationships into long-term business outcomes.   Responsibilities:   - Customer Growth and Ownership - Take direct accountability for the growth of your SMB customer portfolio - Identify expansion opportunities within the existing customer base - Guide users through the full post-purchase journey from initial adoption to expansion - Proactively surface new opportunities before customers think to ask - Serve as the consistent presence in the customer experience from onboarding forward - Relationship Management - Develop deep, substantive relationships with customers grounded in a genuine understanding of their goals and challenges - Lead structured onboarding sessions and maintain clear, timely follow-up communications - Consistently look for ways to add value beyond the immediate transaction - Cross-Functional Collaboration - Partner with Product, Sales, Success, and Marketing teams to ensure users receive a seamless, consistent experience across every touchpoint - Channel customer feedback to the Product team to inform solution development - Work with Marketing to build user advocacy within the customer base - User Education and Enablement - Apply product knowledge and communication skills to help users get the most out of what they have purchased - Stay current on product developments and industry trends - Bring relevant knowledge directly to customers in practical, accessible ways - Position Details - This is a full-time, individual contributor role expected to work 40 hours per week, hybrid based in our Exton, PA office. - This role requires communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions. - No travel required. - - Requires sitting or standing at will while performing work on a computer (or any other physical requirements).     Qualifications:   - Prior internship experience in any industry. (Software/IT will have preference.) - Strong communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions, and infect with your positive energy. - Experience in Microsoft Excel, Power BI and CRM tools is a plus. - Leverage data to set, track, and achieve measurable targets and key performance indicators. - Driven to constantly learn and evolve to better serve user needs. - Troubleshoot daily work issues and independently drive projects forward to successful completion.     What We Offer:   - A great Team and culture – please see our colleague video.  - An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.  - An attractive salary and benefits package.  - A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.  - A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.    #LI-CS1 #LI-REMOTE About Bentley Systems   Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.   Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice   Request an Accommodation:   As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com