Role Description We are looking for individuals who enjoy assisting their clientele and managing multiple duties. In this role, you will assist with making reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is only for those who are detail-oriented, client-centered, and are comfortable working independently in a remote environment. - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Complete required training Qualifications - Must be authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be a minimum of 18 years of age Benefits - Fully remote - Flexible schedule - Supportive team setting Company Description

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations. • Answer inbound calls, voicemails and emails for Medbridge within a specified time range. • Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs. • Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products. • Educate current and potential clients on using Medbridge products to ensure a positive customer experience. • Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products. • Document and organize client feedback for continued improvement of Medbridge products. • Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators • Ensuring that members are navigated successfully through their healthcare and social determinant needs • Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members • Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care • Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries • Manage and resolve web support tickets and live chats from members • Assist with member education and ensure that each member has access to the services needed • Serve as a liaison between the member and other departments • Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards • Perform outbound calls to members as needed or assigned • Perform additional duties as assigned

• Je biedt vriendelijke en empathische ondersteuning aan patiënten via telefoon, e-mail of chat. • Je biedt administratieve ondersteuning en houdt informatie nauwkeurig bij in ons CRM-systeem. • Je werkt nauw samen met andere teams om ervoor te zorgen dat iedere stap van het proces vlot en efficiënt verloopt. • Je verzamelt feedback van onze patiënten en helpt ons bij het verbeteren van onze diensten en producten.