• Engage and manage relationships with clients and stakeholders • Lead project planning sessions with the internal team and client's staff • Support solution proposals for client pursuits, proposals, and PoCs • Participate in proposal and POC processes (i.e. design, submission, and review) • Support the creation of contracts and related communication with clients • Identify and help secure growth opportunities for existing clients • Manage project progress and adapt work as required • Ensure projects meet deadlines • Manage relationships with clients and stakeholders • Host regular/weekly project review and create reports with key metrics about team and project status using company standard metrics • Oversee all incoming and outgoing project documentation • Identify and manage issues, risks, assumptions, and dependencies • Continuously optimize and improve processes and the overall approach where necessary

• Cultivate and maintain understanding of topics driving assigned industry verticals • Create new research projects based on guidance and platform demand • Populate project angles and vetting questions based on sector dynamics • Vet and QA expert profiles sourced by Analysts • Run regular pod huddles to evaluate project statuses • Monitor scheduling, compliance, expert rates, and call numbers • Manage load-balancing across pod and assign projects to analysts • Maintain understanding of expertise relevant to sector coverage • Incorporate client feedback into ongoing project work

Role Description Estamos en búsqueda de: Jefe/a de Proyecto TI Senior / PMO - Liderar la gestión integral de proyectos TIC, asegurando el cumplimiento de alcance, plazos y calidad - Coordinar programas, proyectos y servicios, gestionando dependencias, riesgos y planificación - Gestionar equipos multidisciplinares, impulsando la colaboración y el rendimiento - Actuar como interlocutor/a principal con stakeholders de alto nivel, asegurando alineación y reporting ejecutivo - Definir y aplicar metodologías, estándares y herramientas de gestión de proyectos y servicios - Supervisar indicadores, cuadros de mando y reporting para la toma de decisiones Qualifications - Titulación universitaria en Ciencias, Ingeniería o equivalente, preferiblemente en Informática - Experiencia mínima de 10 años en entornos TIC - Al menos 5 años de experiencia en gestión de proyectos TI o en oficinas de gestión (PMO) - Certificación en al menos uno de los siguientes estándares: PMP (o equivalente), SAFe, Scrum Master o ITIL - Experiencia mínima de 5 años en al menos tres de las siguientes áreas: - Gestión de proyectos TIC de desarrollo - Seguimiento y coordinación de programas, proyectos o servicios - Gestión de equipos - Gestión de riesgos - Interlocución con clientes a alto nivel - Experiencia mínima de 5 años en herramientas de gestión en al menos cuatro de las siguientes categorías: - Software de planificación de proyectos - Herramientas de gestión de riesgos - Herramientas de reporting - Indicadores y cuadros de mando - Herramientas colaborativas - Gestores documentales - Paquete ofimático - Deseables: - Certificación ITIL v3 en gestión de incidencias y problemas - Experiencia en entornos complejos y regulados - Conocimiento de metodologías ágiles y entornos híbridos - Capacidad analítica y orientación a mejora continua Benefits - Contrato indefinido con salario competitivo - Modalidad flexible y posibilidad de trabajo remoto - Plan de carrera personalizado y formación continua - Participación en proyectos estables con alto componente técnico - Flexibilidad horaria y enfoque en la conciliación - Beneficios sociales adaptados a tus necesidades

Role Description NICE is looking for a Project Manager to join our Professional Services team. This role is responsible for directing and managing project development and delivery from beginning to end, setting and continually managing project expectations with team members and stakeholders, defining project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners, and developing project plans, diagrams, and communications documents. How will you make an impact? - Plan and schedule project timelines and milestones using appropriate tools and track deliverables - Develop and deliver progress reports, proposals, requirements documentation, and presentations - Proactively manage changes in project scope, identify potential crises, and devise contingency plans - Build, develop, and grow any business relationships vital to the success of the project - Collect sign-off confirming the customer's agreement on project completion and "acceptance" - Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements - Develop best practices and reusable tools for project execution and management Qualifications - Bachelor's degree in Business Management or related field or related work experience required - 6+ years in a customer facing project management role delivering SaaS solutions - Experience in call recording or telephony industry - Strong project management skills in planning and coordination for timely delivery - Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables - Understanding of technology and software development cycle - Resource management skills - Risk management skills - Organized and comfortable planning several months in advance Requirements - PMI certification desired Benefits - Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations - Opportunity to learn and grow as the market leader Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.