Enterprise Events Group

• Own overall day-to-day relationship with assigned clients for all event technology product technical requirements, which include: Increasing adoption, ensuring retention, and satisfaction. • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of event technologies product and its components. • Willingness to be certified in event management platforms such as Event360, Swoogo, Cvent, etc. based on customer preferred platforms • Build events in assigned vendor platforms • Potentially be a lead in knowledge for a specific vendor product and certified in all other vendor products. • Develop, prepare, and nurture customers for advocacy. • Work to identify and/or develop upsell opportunities during the sales cycle to transition to operations. • Work with clients to document requirements for different components, specification signoff and submit changes to the development team. • Advocate customer needs/issues cross-departmentally. • Program manage account escalations. • Participation contributing to team meetings; providing client updates on development and production problems. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Build events in Cvent and assigned vendor platforms • EEG’s Proprietary Event360 Product and Internal Project work when time allows. • Internal product development projects as assigned. • Onsite travel, as needed

• Managing specific, assigned accounts within the company requiring advanced Registration components • Full management of all Registration responsibilities • Client management and conducting difficult conversations/communication • Ownership of onsite management including flow, execution, desk layout, staffing, and escalation

• Planning, developing, and executing registration program operations • Lead on small, mid-size and/or large events (approximately 500-5,000+ attendees) and/or participate in larger programs as supporting team member • Manage pre-program and on-site registration process • Manage data management for specific role and responsibility within a team dynamic (depending on size of event) as needed • Responsible for all program reporting, ensuring the integrity and accuracy of data • Manage and support all customer service efforts (phone/email communication) • Constantly evaluate process and progress of assigned programs and recommend staffing and/or timeline adjustments • Manage and train registration desk staff onsite • Participate in site inspections (as needed) • Act as liaison between project team regarding all registration facets of a program • Support development of registration websites, forms and materials in conjunction with Operations, Air and Web Development/Platform • Ensure that all communication received from client is effectively disseminated to the project team as well as attendees • Primary contact with hotel CSM and/or Rooms Manager, and outside vendors (for air and registration specific needs and out-sourced air and registration services) • Manage room block through final billing/establish initial hotel contact • Manage internal weekly registration meetings • Participate in any aspect of on-site program production that may be requested • Train internal team for any custom process for specific program (ie; Passkey, 3rd party registration system, virtual, etc.)

• Manage and supervise the day to day operations of the registration process on specified projects • Administer project budgets on Registration-only projects • Lead the registration group and act as main point of contact for attendees, clients, hotels, and internal team managers • Ensure all facets of registration run flawlessly on-site • Communicate expertly with team members and make decisions for successful events • Oversee complete Registration process of programs for flawless delivery and service • Manage pre-program and on-site registration process • Manage data management within a team dynamic based on event size • Manage vendor relationships and approve registration collateral onsite • Train on-site registration desk staff on database and registration procedures

• The Account Director is the main client contact on assigned accounts, both existing and new. • Responsible for identifying client event needs, building & maintaining relationships, and executing specific account strategy on assigned accounts for the company. • Works closely with all Departments from sales management through event execution. • Mentor and guide teams towards customer success. • Primary account client liaison. • Responsible for building strong relationships with key contacts within the Account. • Create a business plan with the Owner, General Manager and Director of Account Services of how to obtain event market share within existing Accounts. • Identify new business opportunities within existing accounts. • Oversee the development and execution of program operations within assigned accounts. • Oversee and advise on pre-program walkthrough meetings with team for all programs. • Manage and operate events as determined by Director of Account Services.

• Plan, develop, and execute sponsorship programs from start to finish • Serve as the primary sponsor manager for a specific program or event • Create and develop customized sponsorship packages on behalf of clients • Ensure the fulfillment of all sponsorship needs, including managing logistics and deliverables • Oversee sponsor invoicing, payments, and financial tracking • Manage sponsor programs on-site, including travel to event locations

• Responsible for the pre-planning of programs, site sourcing and negotiating of program contracts. • Leads the strategic sourcing pre-sale portion of events and is the main point of contact for clients, hotels, and internal team members. • Develops effective relationships with all vendors to provide the largest selection and best value to clients. • Review and determine scope of projects with Account/Project Manager, creating project specifications. • Research and recommend suitable destinations/venues for client programs. • Develop program documents such as agreements, budgets, and itineraries. • Coordinate detailed site inspections and conduct hotel contract negotiations. • Prepare and maintain all client-related documentation and files.

• Acting as the primary client liaison, responsible for overseeing all communication with client, sponsor/exhibitor and third party vendors • Planning, developing and executing sponsorship program • Serving as sponsor manager for a specific program • Responsible for fulfillment of all sponsorship needs. • Managing invoicing and payment of all sponsorships.

• Responsible for full-cycle, supporting hiring needs across Account Services, Operations, Travel Staff, Event Management, and Specialist-level roles. • Partner closely with department leaders to understand staffing needs, proactively source and evaluate qualified candidates. • Manage hiring pipelines and deliver a high-quality candidate experience. • Provide insight and guidance on hiring strategy, staffing needs, candidate alignment, and talent planning.

• The Senior Event Manager serves as a strategic partner to senior client stakeholders, owning the planning and delivery of executive meetings while ensuring flawless execution, proactive communication, and alignment with the client’s business objectives. • Work as part of a dedicated team of 4–5 event professionals. • Assume full ownership and accountability for the planning and execution of client-dedicated executive meetings and events. • Serve as a primary point of contact for senior-level client stakeholders maintaining clear, concise, and executive-ready communication. • Lead and execute executive meetings desk operations, managing complex, confidential, and detail-driven programs. • Collaborate closely with a dedicated team of 4–5 event professionals, supporting team execution and ensuring seamless coverage across programs. • Proactively identify risks, anticipate needs, and resolve issues with discretion and professionalism. • Manage event budgets, invoicing, schedules of payments, and cost-savings reporting with a high degree of accuracy and transparency.