Role Description The Support Analyst Level 3 provides superior technical assistance and support for Oversight’s products and services. Key responsibilities include: - Acting as a counselor, guide, and product master to address customer concerns and guide configuration changes. - Serving as the escalation point for data processing and analytics issues. - Acting as the technical liaison between customers, Engineering, and Data Analytics. - Mentoring Support Analysts (Level 1 and Level 2). - Providing technical feedback on team-designed solutions. - Maintaining customer satisfaction by resolving problems within SLA requirements. - Working weekends as part of a shift assignment or on-call rotation. - Identifying, diagnosing, and troubleshooting complex issues involving SQL, Shell Scripts, proprietary data processes, AWS logs, Python notebooks, Bit Bucket change controls, and Java applications. - Resolving data processing interruptions preventing end-user access. - Communicating effectively and maintaining positive relationships with all customers. - Collaborating with cross-functional teams for seamless system integration. - Ensuring prompt action on tickets by documenting and identifying automation opportunities. - Continuously improving processes, techniques, tools, and customer outcomes. - Staying updated on changes to company products, tools, and processes. - Willingness to work flexible shifts as needed to support team coverage and business continuity. Qualifications - 5 – 8 years of hands-on SQL Operations experience. - 3 – 5 years of hands-on Unix Operations experience. - 3 – 5 years of hands-on Application-Level Support. - Bachelor’s degree in Computer Science or related field preferred. - Experience working with data automation tools. - Experience with popular T&E or financial systems is a plus. - Good interpersonal and presentation skills. - Experience with cloud technologies such as AWS, Databricks, and Postgres SQL is a strong plus. - Experience with Git Bash and Bit Bucket preferred as well. Requirements - Strong written and verbal communication, interpersonal, and troubleshooting skills. - Self-starter able to work in a multi-tasked, fast-paced environment. - Ability to work effectively in a team environment as well as independently. - Organized and analytical, with the ability to eliminate obstacles through creative and adaptive approaches. - Flexible to work weekend support shifts on a rotational basis. - Fully committed to conducting business with the utmost integrity and in full compliance with policies, procedures, and legal requirements. - Experience with SQL and stored procedures. - Basic knowledge of Advanced SQL functionality including (but not limited to) indexes, table joins, subqueries, unions, analytic functions, etc. Benefits - This position is 100% Remote, with periodic travel to Atlanta, GA for company events as necessary.

• Act as the primary internal Fiserv support position for the Fiserv Administrator on the Fiserv banking platform at University Bank • Assist in the maintenance of configuration settings on the Fiserv banking platform • Collaborate with stakeholders, business partners, and vendors to resolve support issues

• Process and manage loan rate lock requests accurately and in a timely manner. • Monitor pipeline exposure and track lock expirations to support pipeline risk management. • Collaborate with Capital Markets, Finance, and Operations teams to ensure smooth loan funding and delivery processes. • Maintain accurate records of all lock desk activity, including loan locks, extensions, and expirations. • Support hedging strategies and provide data for analysis of pipeline risk and profitability. • Communicate with internal teams regarding pipeline status, rate lock confirmations, and related inquiries. • Assist in the preparation of reports and dashboards for management to monitor lock desk performance. • Ensure all lock desk activities comply with company policies, internal controls, and regulatory requirements. • Participate in process improvement initiatives to enhance efficiency, accuracy, and risk.

Role Description The Client Services Client Analyst II plays a critical role in delivering exceptional service to bswift clients and their employees, with a strong focus on creating raving fans. This role is responsible for maintaining client benefits websites, executing and documenting benefits-related processes, and providing day-to-day operational support to clients, their participants, and the bswift service center. Responsibilities - Provide ongoing service delivery to support client requirements and business needs - Serve as first-level system support for assigned clients - Maintain and update client benefits websites - Perform ongoing audits and file reviews to ensure data integrity and accuracy - Manage daily, weekly, and annual inbound and outbound file processing - Research, analyze, and resolve participant cases and inquiries - Execute client-specific reporting and support ACA processing activities - Perform system testing to support bswift platform releases and annual enrollment activities - Review release documentation to understand system changes and client impacts - Execute operational processes as outlined in client Admin Guides - Configure and test system functionality to meet client requirements for projects and enrollments - Provide timely and accurate responses to client inquiries through research and analysis - Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation Qualifications - Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience - Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products - Extensive experience working with databases, including data interpretation and manipulation - Strong analytical and problem-solving skills with the ability to think creatively and independently - Effective verbal and written communication skills to collaborate with clients and internal teams - Experience with benefits administration systems, payroll systems, HRIS, or related software platforms Preferred Qualifications - Prior experience supporting ACA processing - Experience working in a client-facing, service-oriented environment - Familiarity with benefits enrollment cycles and annual open enrollment support Benefits - Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. - Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. - Remote first, Office friendly environment! - Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. - Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. - Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. - Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. - Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.