• Act as the primary internal Fiserv support position for the Fiserv Administrator on the Fiserv banking platform at University Bank • Assist in the maintenance of configuration settings on the Fiserv banking platform • Collaborate with stakeholders, business partners, and vendors to resolve support issues

• Process and manage loan rate lock requests accurately and in a timely manner. • Monitor pipeline exposure and track lock expirations to support pipeline risk management. • Collaborate with Capital Markets, Finance, and Operations teams to ensure smooth loan funding and delivery processes. • Maintain accurate records of all lock desk activity, including loan locks, extensions, and expirations. • Support hedging strategies and provide data for analysis of pipeline risk and profitability. • Communicate with internal teams regarding pipeline status, rate lock confirmations, and related inquiries. • Assist in the preparation of reports and dashboards for management to monitor lock desk performance. • Ensure all lock desk activities comply with company policies, internal controls, and regulatory requirements. • Participate in process improvement initiatives to enhance efficiency, accuracy, and risk.

Role Description The Client Services Client Analyst II plays a critical role in delivering exceptional service to bswift clients and their employees, with a strong focus on creating raving fans. This role is responsible for maintaining client benefits websites, executing and documenting benefits-related processes, and providing day-to-day operational support to clients, their participants, and the bswift service center. Responsibilities - Provide ongoing service delivery to support client requirements and business needs - Serve as first-level system support for assigned clients - Maintain and update client benefits websites - Perform ongoing audits and file reviews to ensure data integrity and accuracy - Manage daily, weekly, and annual inbound and outbound file processing - Research, analyze, and resolve participant cases and inquiries - Execute client-specific reporting and support ACA processing activities - Perform system testing to support bswift platform releases and annual enrollment activities - Review release documentation to understand system changes and client impacts - Execute operational processes as outlined in client Admin Guides - Configure and test system functionality to meet client requirements for projects and enrollments - Provide timely and accurate responses to client inquiries through research and analysis - Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation Qualifications - Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience - Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products - Extensive experience working with databases, including data interpretation and manipulation - Strong analytical and problem-solving skills with the ability to think creatively and independently - Effective verbal and written communication skills to collaborate with clients and internal teams - Experience with benefits administration systems, payroll systems, HRIS, or related software platforms Preferred Qualifications - Prior experience supporting ACA processing - Experience working in a client-facing, service-oriented environment - Familiarity with benefits enrollment cycles and annual open enrollment support Benefits - Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. - Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. - Remote first, Office friendly environment! - Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. - Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. - Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. - Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. - Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.

Role Description The Sr. Health Economics and Outcomes Research (HEOR) Analyst is responsible for analyzing healthcare data to evaluate the economic and clinical outcomes of various treatments, interventions, and programs. - Collect, clean, and analyze large healthcare datasets using statistical and data analysis techniques, including medical claims/encounter data, pharmacy, and patient registries. - Conduct descriptive and inferential statistical analyses to assess healthcare utilization patterns, treatment effectiveness, cost-effectiveness, and patient outcomes. - Collaborate with internal team and external client to design and execute HEOR studies, ensuring alignment with research objectives and regulatory requirements. - Generate comprehensive reports, presentations, and visualizations to ensure high quality of deliverables and effectively communicate findings to decision-makers. - Support the growth of the business through the development of strong client relationships. - Stay abreast of emerging trends, methodologies, and best practices in HEOR and healthcare data analytics, contributing to continuous improvement initiatives within the organization. - Adhere to data privacy and regulatory guidelines, ensuring the ethical and secure handling of sensitive healthcare information. Qualifications - Formal training in statistics, mathematics, epidemiology, health economics, public health, or a related field. - Advanced degree (e.g., Master or PhD) in quantitative fields such as Health Economics, statistics, Operational Research, Mathematics, data science, biostatistics, or epidemiology is preferred. - 4+ years hands-on experience in healthcare data analysis, preferably within the HEOR, medical device, pharmaceutical, or biotechnology. - Proficiency in statistical software such as SAS, R, STATA, or Python, with a strong understanding of data manipulation, regression analysis, and predictive modeling techniques. - Familiarity with healthcare databases and coding systems (e.g., ICD, CPT, HCPCS). Experience/knowledge on Medicare and Medicaid data is preferred. - Excellent analytical skills, with the ability to interpret complex healthcare data and generate actionable insights. Requirements - Strong communication and presentation skills, with the ability to effectively convey technical information to diverse audiences. - Detail-oriented and organized, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. - Ability to work independently as well as collaboratively within cross-functional teams. Benefits - Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. - Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. - Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. - Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.