• Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution. • Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals. • Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules. • Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness. • Establish a consistent CX AI communication 'drumbeat' and roadmap to ensure regional and global teams are proficient in evolving AI capabilities. • Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives. • Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field. • Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.

• Own the consumer side of Rimini Street’s Agentic ERP Platform observability and audit infrastructure • Operate the dual-stream audit logging architecture and ensure every agent action produces a complete, queryable audit chain • Build and maintain operational dashboards covering platform health, agent activity, policy decisions, model usage, cost, and quality signals • Produce SOX-grade compliance evidence packages on demand for client audits and regulatory reviews • Design and deliver customer-facing posture reports and alerts that turn signal noise into actionable operational events

• Lead customer-facing AI and intelligent automation engagements, including discovery, scoping, solution design, and delivery of Copilot Studio agents, Power Automate flows, and AI Builder solutions for Microsoft Business Central customers, with F&SCM and CE adjacencies. • Design and build in-product agents using Microsoft’s Copilot Studio agent toolkit, including connecting Microsoft Copilot and Claude to Business Central data and workflows. • Build intelligent automation across business processes using Power Automate cloud and desktop flows, AI Builder for document and form intelligence, and Dataverse-backed solutions that reduce manual effort and accelerate delivery. • Support Sales and Pre-Sales on AI-related customer requests, including demos, discovery workshops, scoping calls, and SOW input. • Operationalize Western Computer’s AI go-to-market by helping to productize, package, and launch the AI and automation service offerings on our 2026 roadmap. • Run Western Computer as Customer Zero by building internal agents and automations that improve our own delivery, support, and operations. The internal work becomes the reference architecture for the customer work. • Champion AI and automation adoption across the BC, F&SCM, and CE practices through enablement, training, and reusable templates. • Stay current on Microsoft’s Agentic AI roadmap (certifications, product releases, and partner motions) and translate that into what Western Computer should do next.

Role Description Are you a Registered Nurse, Physiotherapist or Occupational Therapist looking for a role where you can apply your clinical expertise in a vocationally focused way to support people back to work? We’re looking for Vocational Clinical Specialists to join our clinical team, supporting members within our Group Income Protection business. This is an opportunity to make a real difference, helping people return to work while managing your own caseload and working in a flexible, supportive environment. - Managing a personal caseload end-to-end, planning and prioritising your own diary to meet service and customer needs - Delivering holistic assessments using a biopsychosocial approach, considering medical, psychological and occupational factors - Developing, implementing and reviewing vocational rehabilitation and return to work plans - Building strong relationships with members through telephone, video and face-to-face assessments - Working closely with claims assessors, employers, advisers and external providers to achieve the best outcomes - Balancing quality, efficiency and customer experience in a fast-paced environment within insurance frameworks - Adapting to change and contributing to continuous improvement in processes and ways of working - Maintaining high standards of clinical governance, documentation and professional practice Qualifications - Registered Nurse, Physiotherapist or Occupational Therapist with relevant NMC or HCPC registration - Experience in case management, occupational health or vocational rehabilitation - Ability to work independently, make decisions and manage competing priorities - Confidence managing your own diary, workload and deadlines - Experience applying a biopsychosocial approach in practice - Strong communication and stakeholder management skills - Ability to thrive in a fast-paced, evolving environment while maintaining quality - Strong written skills, including clinical report writing Benefits - The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes - Generous pension contribution - Life assurance - Healthcare Plan (permanent employees only) - At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday - Competitive family leave - Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) - There are many discounts we offer – both for our own products and at a range of high street stores and online - We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience