• Engage with stakeholders to understand business requirements and recommend appropriate solutions. • Design, develop, and maintain solutions using Microsoft Power Platform and SharePoint. • Translate business requirements into scalable and secure technical solutions. • Lead solution delivery using Agile, DevOps, and CI/CD practices. • Collaborate with development teams to enhance existing applications and build new solutions. • Review technical designs and provide guidance on issue resolution and best practices. • Monitor client feedback and ensure successful solution adoption. • Create and maintain technical and functional documentation. • Develop solution design, requirements, security, and support documentation. • Ensure documentation remains current throughout the project lifecycle. • Identify opportunities to improve existing systems and processes. • Review solution architecture to ensure alignment with enterprise standards. • Conduct security assessments and ensure compliance with security requirements. • Support post-deployment activities and ongoing maintenance.

• Act as a trusted advisor to our clients, providing technical expertise and guidance throughout the engagement. Conduct PoC, workshops, presentations, and training sessions to educate clients on GPU cloud technologies and best practices. • Collaborate with clients to understand their business requirements and develop solution architecture that align with their needs: design and document Infrastructure as code solutions, documentation and technical how-tos in collaboration with support engineers and technical writers. • Help customers to optimize pipeline performance and scalability to ensure efficient utilization of cloud resources and services powered by Nebius AI. • Act as a single point of expertise of customer scenarios for product, technical support, marketing teams. • Assist to Marketing department efforts during events (Hackathons, conferences, workshops, webinars, etc.)

• Develops an understanding of program scope, schedule and cost management; with the support of leadership, articulates contractual delivery requirements to team members • Provides coaching and development to engineering team members, and works with leadership to define growth goals and development plans, and creates a culture where people can learn and evolve • Serves as a mentor, supporting one or two teams' Engineers in technical direction and career management • Leads team processes and seeks out best practices to fill gaps • Develops collaboration skills to partner with key stakeholders to represent the engineering practice in advocating for the best technical solutions while communicating tradeoffs • Development of effective written communication and presentation skills to describe systems, design decisions, and past performance • May participate in bid-writing, tech demos, strategic planning, and other client-facing communications • Presents program's ongoing engineering work, future goals, and risks • Development of influential skills to translate and communicate technical challenges and roadmaps • Participates in interviews with new candidates and develops/grades homework • Responsible for hiring, performance management, timecard reviews, PTO management and team development

Title: Workforce Optimisation Lead Location: Brisbane Australia Hybrid Job ScheduleFull time Employment TypePermanent Job Description: Could this be one of those rare moments to do the best work of your career? The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community. We're the team who bring you Australia's favourite lottery and Keno games. For more than a century, we've been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community. Share joy, spark possibilities and join the winning team today! As the Workforce Optimisation Lead, you will be responsible for forecasting, scheduling, reporting, and driving workforce optimisation initiatives that support both strategic and operational objectives. You will use workforce management principles, data insights, and continuous improvement practices to ensure the right resources are available at the right time while identifying opportunities to improve productivity, service delivery, and operational effectiveness. What you'll do - Develop forecasts, schedules, and workforce plans to support operational performance across multiple contact channels - Analyse workforce data and operational trends to improve productivity, customer outcomes, and resource planning - Monitor key workforce metrics including adherence, occupancy, shrinkage, forecast accuracy, and customer experience performance - Deliver workforce insights, dashboards, and reporting to support business decision-making - Identify and implement process improvements, automation opportunities, and workforce optimisation initiatives - Support and enhance workforce management systems, reporting tools, and best practice processes - Collaborate with stakeholders to drive operational efficiency and continuous improvement across the contact centre function About You You are a collaborative and solutions-focused with strong analytical capability and a passion for continuous improvement. You enjoy working with data, identifying trends, and delivering practical recommendations that drive operational success. What you'll bring - Strong analytical, numerical, and problem-solving skills - High attention to detail and excellent organisational capability - Advanced reporting and computer skills, particularly in Excel and databases - Strong written and verbal communication skills - Ability to present meaningful insights and recommendations to stakeholders - A customer-focused mindset with commercial awareness - A proactive approach to operational excellence and continuous improvement Skills & Experience - 3+ years' experience in workforce planning - Experience within contact centre environments - Experience supporting contact centre digital transformation initiatives - Understanding of workforce management principles including forecasting, scheduling, and capacity planning - Experience with workforce management platforms such as Genesys or Calabrio - Advanced Excel and reporting capability - Experience using Power BI, Tableau, or similar reporting tools - Familiarity with contact centre technologies and telephony platforms - Contact centre analytics experience highly regarded - Workforce Planning, Six Sigma, or Continuous Improvement certifications advantageous What you'll get Not only will you receive an awesome candidate experience from our caring Talent team, but you'll get a genuine feel for who we are and what it's like to be part of our team. The benefits of working with The Lottery Corporation are pretty good. Just to name a few: - Balance work and life with our 'flex for great outcomes' approach - hybrid working, plus a range of generous leave options. - Reward and recognition programs at all levels. Your hard work won't go unnoticed. - Ignite your potential with our dedicated learning and development platform to support your bright future. - We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here! - A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations. - Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply. We're committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you. We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.