• Design, build, test, and deploy automation workflows (e.g. Rewst, Kaseya) • Identify automation opportunities by reviewing service desk and operational processes • Monitor and maintain automations to ensure performance and continuous improvement • Collaborate with service desk, operations, and leadership to prioritise initiatives • Reduce manual workloads through scalable, efficient solutions • Create and maintain clear documentation (process maps, workflows, KB articles) • Troubleshoot automation issues and provide L2/L3 technical support • Improve onboarding/offboarding processes via automation • Align automation efforts with business and service delivery goals • Provide recommendations to optimise after-hours support and reduce overtime • Deliver outcomes independently while maintaining strong stakeholder communication • Work with internal and offshore/MSP teams to ensure seamless delivery • Contribute to reusable frameworks and automation best practices

• Automate internal processes end-to-end • Build small applications and internal tools • Take vibe-coded prototypes and turn them into robust, production-ready solutions • Optimize and refine existing automations • Handle IT security and bug fixing • Identify problems and solve them independently

Role Description As a Senior Associate, Quality Assurance – Support on our Quality Assurance team, you will be a high-impact investigator of customer contact quality — working independently to identify the subtle, systemic issues that structured audit execution alone cannot surface. The role sits at the intersection of three knowledge domains that most quality functions treat separately: - Support Operations processes and partner-specific workflows - The technical environment of Zendesk and our internal tooling - The insurance and coverage context that governs how customer contacts should be handled Your primary focus areas are the highest-risk interaction categories in the support audit workstream: - Reopened tickets - Vulnerable Customer cases Both of which carry direct implications for FCA Consumer Duty obligations and regulatory compliance. Your value lies in self-directing investigation, identifying where harm has been caused or where systemic failure is emerging before it escalates, and producing the RCA outputs that create real, cross-functional change. Key Responsibilities - Independently identify and prioritise high-risk interaction patterns in support contact data. - Audit Zendesk customer service interactions against Quality Assurance scorecards and internal and regulatory guidelines. - Conduct Root Cause Analysis (RCA) on audit findings by connecting Support Operations processes, tooling, and insurance coverage context. - Lead calibration sessions with Support Operations managers and stakeholders to align on quality standards. - Mentor a junior Quality Assurance associate on support domain knowledge, audit technique, and Vulnerable Customer identification and handling. - Collect, analyse, and interpret support quality data to prioritise improvement recommendations. Qualifications - 3–5 years of experience in customer service operations, analyst or a Quality Assurance function within insurance or a highly regulated industry. - A demonstrated ability to work independently — self-directing quality investigations. - Strong ability to build collaborative relationships across various teams. - Experience with Jira, Zendesk, or specialist Quality Assurance platforms. - Proven ability to interpret complex customer interaction data. - Bachelor’s degree in a relevant field; a postgraduate degree is also desirable. Requirements - Objective Advocacy: A natural appetite to go beyond the "why" and fight for the "how". - Radical Precision: An uncompromising eye for detail. - Adaptive Resilience: Remains composed and accurate under pressure. - Influential Communication: Confident in delivering difficult feedback. Benefits - Flexible Work Environment - This position is Remote. - Employee Stock Options - we want our people to share in our success. - Work with like-minded people who are passionate about both the work and giving back. - Social Initiatives.

Role Description We are seeking a high-level technical strategist to bridge the gap between marketing vision and automated reality. As a GHL Automation Specialist, you will be the primary architect behind sophisticated customer journeys, complex funnel builds, and seamless API integrations. This role is critical to the team’s success, as you will be responsible for scaling operations and maximizing ROI through the power of HighLevel’s all-in-one ecosystem. Key Responsibilities - Architect and execute end-to-end automation workflows and triggers to streamline lead nurturing and conversion. - Design, build, and optimize high-converting landing pages, funnels, and membership sites within the GHL platform. - Manage and maintain CRM architecture, ensuring clean data segmentation and accurate lead attribution. - Troubleshoot technical issues related to SMTP, domain configuration, and third-party integrations. - Develop and implement SMS and email marketing sequences that drive engagement and retention. - Monitor account snapshots and perform regular audits to ensure peak performance across all client sub-accounts. Qualifications - Proven expertise in the GoHighLevel (GHL) platform with a portfolio of successful builds. - Deep understanding of CRM logic, workflow triggers, and custom values/fields. - Experience with Zapier or Make (Integromat) for connecting GHL to external applications. - Strong technical grasp of DNS settings, email deliverability protocols (SPF, DKIM, DMARC), and webhooks. - Ability to work independently in a fast-paced environment and manage multiple projects simultaneously. - Excellent communication skills with the ability to translate complex technical workflows into actionable business insights. - Experience with CSS/HTML for advanced funnel customization. - Knowledge of Facebook Lead Ads and Google Ads integration. - Background in copywriting or conversion rate optimization (CRO). - GHL Certification or specialized training credentials. Benefits - 🌎 Fully remote work environment - 🚀 Career growth opportunities - 📈 Long-term stability - 🎯 Performance-based incentives - 🛠️ Access to the latest marketing technology stacks - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals