Role Description The Program Coordinator provides operational support to the Sales team for all accounts utilizing an MSP/VMS. He/she will act as the point of contact, provide support, and perform all daily job responsibilities servicing the MSP/VMS process for internal and external clients. In this operational role, the Program Coordinator is responsible for timekeeping, generating reports, problem-solving, and practicing timely and consistent communication between multiple departments. Essential Functions - Manage and oversee operational functions for MSP accounts or accounts that utilize a VMS. - Provide accounting and reconciliation services including, but not limited to: - Audit matches in the internal database to ensure accurate setup and tagging. - Enter and manage weekly timesheets and expenses in eRecruit and VMS systems. - Monitor technology for approvals and upload documentation to eRecruit. - Work with Billing and Travel departments to audit and approve timesheets and reconcile expenses in eRecruit. - Track TPS Invoicing and align to an internal database. - Work collaboratively with Collections as needed to help resolve outstanding invoices. - Provide support to Cash App to ensure accurate posting of payments received. - Coordinate with onboarding and recruiting teams to collect, track, and upload required credentialing documentation. - Assist sales with review and submission of presentations in the system. - Assist Producers with VMS technology training and act as a resource for MSP processes. - Generate reports, as required. - Actively participate in the completion of accurate internal and external audits. - Act as a liaison to ensure exceptional internal and external customer service. - Participate in scheduled meetings to ensure effective management of MSP accounts. - Manage a high volume of emails for multiple internal email accounts. - Represent and support the business initiatives of MDA and Cross Country Healthcare internally and externally. - Act as a liaison for outsourced tasks (ITES). - Provide appropriate team coverage (i.e. backup) when necessary. - Must have the ability to perform the essential functions of the job with or without reasonable accommodation. Qualifications - Minimum of one (1) year of experience in a customer service or customer-facing role. - Strong ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. - Proficient in Microsoft Office applications, including Excel and Word, as well as email and database systems. - Education: High school diploma or equivalent required. College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Benefits - Competitive compensation, benefits, and wellness program, including: - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - Disability Insurance - Voluntary Insurance - 401(k) plan - Tuition Assistance - Pet Insurance - Variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

• Drive the Universal Inventory Initiative from Vision to Impact • Define and communicate the Universal Inventory vision, roadmap, and strategic priorities to align stakeholders across engineering, network operations, CIO, and AI/ML teams on what gets built and when • Orchestrate cross-functional execution across multiple departments and external partners, coordinating software engineers, network specialists, data engineers, and product teams to remove blockers and maintain momentum • Establish data governance standards and quality frameworks to ensure inventory accuracy, completeness, and accessibility—creating the clean data foundation that powers predictive maintenance, automation, and AI/ML initiatives • Partner with network operations, automation teams, and business leaders to understand their needs, drive adoption of Universal Inventory, and ensure the system solves real operational problems • Manage program health, track milestones and deliverables, and provide regular status updates to executives and leadership—identifying risks early and escalating when needed • Present program progress, business impact, and key decisions at steering committees and leadership reviews, translating technical complexity into executive insights • Oversee program budget, resource allocation, and capacity planning across teams that don't report directly to you, building the business case for continued investment • Track metrics that matter—how inventory quality reduces MTTR, enables faster automation, improves ML accuracy, reduces outages, and drives cost savings • Navigate technical complexity, legacy system integration, and organizational change to keep the program moving forward • Enable team success by removing friction, providing clarity on priorities, advocating for resources, and creating conditions for execution

Role Description This position is located in the United States Department of Labor (DOL), Employment and Training Administration (ETA), Office of Foreign Labor Certification (OFLC). OFLC provides national leadership and policy guidance to carry out the responsibilities of the Secretary of Labor under the Immigration and Nationality Act (INA). This position is Inside the bargaining unit. - Functions as a program lead for the day-to-day processing of employer-filed applications, utilizing advanced knowledge of the INA, the prevailing wage program, and permanent and temporary non-immigrant employment-based programs administered by OFLC. - Under the supervision of the Supervisory Immigration Program Analyst or Center Director, assigns case processing and other tasks to federal analysts for processing and reviews initial recommendations made by federal or contractor analysts related to applications for foreign labor certification or prevailing wage determinations. - Ensures cases are processed in accordance with applicable laws, regulations, and OFLC standard operating procedures and directives. - Conducts pre- and post-adjudication quality control audits on applications to ensure accuracy and consistency, and communicates feedback on the result of audits to analysts. - Reviews letters and other correspondence prepared by analysts for accuracy, clarity, and proper citation of laws and regulations. - Reviews and responds to post adjudication inquiries, case escalations, and correspondence involving other complex matters. - Prepares filings for administrative and judicial review. - Researches and resolves special problems, articulates conclusions through the issuance of interim and final written decisions, and provides input for the preparation of issue papers. - Identifies and develops ways to resolve problems that directly affect the accomplishment of principal program goals and objectives. - Advises managers and program officials on policies and procedures including actions to be taken to accomplish work in accordance with established requirements. - Leads special projects and prepares reports as assigned by Supervisory Immigration Program Analyst or Center Director. Qualifications - Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-12 in the Federal Service. - Specialized Experience is experience in or directly related to the line of work of the position to be filled, and which has equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position. - Qualifying specialized experience for GS-13 includes applying employment-based immigration regulations and policies. - WHEN DOCUMENTING EXPERIENCE IN YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. NO ASSUMPTIONS WILL BE MADE ABOUT YOUR WORK EXPERIENCE. Company Description

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices • Full ownership & accountability of projects (Day 1) • Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets • Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor • Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities • Responsible for customer satisfaction and transaction survey results conducted for project management community • Defining project goals and delivery plans, KPIs for project managers and objectives • Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production • Directly responsible for improving and maintaining long-term customer satisfaction goals • Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor • Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting • Provide guidance to other PMs while working with the assigned major account • Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program • Serve as an escalation point for the customer