Role Description The Business Operations Analyst plays a critical role in supporting field operations by serving as a connective point between Corporate Business Operations, Accounting, and Division leadership. This role focuses on enabling efficient execution through strong systems support, process coordination, data visibility, and administrative structure by independently analyzing operational processes, resolving non-routine system and workflow issues, and recommending improvements that impact billing accuracy, labor visibility, and operational performance for assigned locations and divisions. While the role reports into Corporate Business Operations / Accounting, its day-to-day impact is operational—ensuring jobs are set up correctly, workflows move forward without friction, and teams have the tools, information, and support they need to operate efficiently. The primary objective of this position is to support the opportunity-to-cash process by improving operational flow, data accuracy, and cross-functional coordination between the field and corporate teams through independent problem solving, data analysis, and process improvement recommendations that influence operational and financial outcomes. Key Responsibilities - Support job setup, maintenance, and coordination in the ERP system in partnership with Division Managers - Assist with weekly billing preparation by ensuring job data, tickets, and supporting documentation are complete and accurate - Monitor workflow status for tickets, timesheets, and approvals, proactively following up to keep processes moving - Serve as a systems and process support resource for Operations within ERP - Independently resolve non-routine system and process issues impacting job setup, billing, or labor tracking - Recommend changes to workflows, controls, or system usage to improve efficiency and data integrity - Assist Division Managers with ticket setup, scheduling coordination, and dispatch support - Organize and schedule meetings, site coordination, and operational touchpoints as needed - Prepare recurring reports, presentations, and training materials - Help maintain consistency and accuracy in data used by Corporate Accounting (without direct A/R ownership) Qualifications - Strong understanding of business operations, systems, and workflow coordination - Experience working within ERP, timekeeping, or operational systems - High proficiency in Microsoft Office, particularly Excel - Excellent organizational skills with strong attention to detail and follow-through - Ability to analyze information and identify process improvements and efficiencies - Comfortable learning and adapting to new tools, systems, and technologies - Clear and professional written and verbal communication skills - Ability to build strong working relationships across Operations and Corporate teams - Strong multitasking skills with the ability to manage competing priorities and interruptions - High level of discretion and professionalism in handling company information - Service-oriented mindset with a proactive, solutions-focused approach Requirements - High School Diploma or GED required - Associate’s or Bachelor’s degree in Business, Operations, Accounting, or related field preferred, but not required - 3–5 years of experience in business operations, operations support, accounting support, or a related role preferred - Entry-level candidates with strong aptitude, systems experience, and operational exposure may be considered Benefits - Medical, Dental, and Vision Insurance - HSA/FSA with Company Match - 401(k) with up to 4% Company Match (100% vested immediately) - Paid Time Off (PTO) - Free Mental Health Courses and Resources - Free Financial Coaching and Education - Clear Career Advancement Opportunities - Continued Education Reimbursement - Relocation and Travel Opportunities - Referral Bonuses for Top Talent - Business Development Bonus Opportunities - Monthly and Annual Safety Competitions with Prizes

• Manage and organize the CEO’s inbox and communications • Flag high-priority emails and help prioritize responses • Coordinate calendar scheduling and meetings • Prepare notes, reminders, and follow-ups • Help move projects and tasks from “pending” to “done” • Support leadership with day-to-day operational coordination • Research and identify vendors nationwide, including: Steel suppliers, Erection crews, Specialty construction vendors • Gather contact details, pricing, service areas, and availability • Maintain organized and searchable spreadsheets/databases • Follow up with vendors to collect missing information • Keep vendor records accurate and updated for internal use • Update product listings and content in WordPress • Upload and organize product photos and project images • Use Adobe Photoshop or similar tools to resize, crop, and optimize images • Help maintain accurate and visually organized product pages • Support updates to product descriptions and related website content • Organize project photos and videos from completed builds • Create simple marketing videos using existing photo/video assets • Help maintain organized media libraries • Coordinate with leadership on content priorities and timelines • Coordinate deliveries and scheduling • Assist with tracking materials and logistics • Support reporting and operational admin tasks • Help remove operational bottlenecks and improve day-to-day efficiency • Data entry and documentation • Organizing digital files and systems • Managing recurring administrative tasks • Supporting the team wherever needed to keep operations moving smoothly

• Manage and organize the CEO’s inbox and communications • Flag high-priority emails and help prioritize responses • Coordinate calendar scheduling and meetings • Prepare notes, reminders, and follow-ups • Help move projects and tasks from “pending” to “done” • Support leadership with day-to-day operational coordination • Research and identify vendors nationwide • Maintain organized and searchable spreadsheets/databases • Update product listings and content in WordPress • Assist with tracking materials and logistics • Coordinate deliveries and scheduling • Organizing digital files and systems • Supporting the team wherever needed to keep operations moving smoothly

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform • Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight • Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently • Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory • Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust • Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs • Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities • Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution