• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform • Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight • Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently • Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory • Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust • Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs • Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities • Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution

• Identify and execute improvements in engineering processes, workflows, tools, and training. • Support development and implementation of metrics and KPIs across multiple engineering disciplines, establishing a foundational framework for collection and reporting. • Facilitate cross-discipline collaboration among engineering teams with a focus on compliance, process improvement, resource utilization, and competency development. • Champion a culture of continuous improvement, innovation, and engineering best practices across all levels of the organization. • Partner closely with training owners to inform design and execution of engineering learning & development initiatives.

Role Description The Director, Project Operations is responsible for leading the strategic development of the Project Management Office, serving as the strategic connector between IT, Operations, and enterprise-wide initiatives. This role is responsible for building the project management framework, maturing our methodology, and ensuring consistent, disciplined execution across a growing portfolio of complex technology and operational projects. This leader will oversee a team of project managers, including three direct reports and partner closely with IT, product owners, and operational leaders to drive alignment, transparency, and delivery excellence. Responsibilities - Build and lead AHIMA's Project Management Office, including defining the PMO vision, structure, governance model, and project management methodology. - Establish standards, tools, and processes that create consistency, improve visibility, and strengthen execution across all enterprise projects. - Serve as the strategic bridge between high-level organizational priorities and day-to-day project execution. - Oversee a portfolio of cross-functional projects, with a strong emphasis on major technology initiatives (e.g., Salesforce integrations, HubSpot, Adobe Commerce Cloud). - Ensure project plans, timelines, milestones, and resource allocations are realistic, transparent, and aligned with organizational goals. - Monitor progress, identify risks, and proactively remove barriers to keep projects on track. - Lead and mentor a team of project managers, fostering a culture of accountability, collaboration, and continuous improvement. - Partner closely with IT leadership, product owners, and operational teams to ensure alignment and shared ownership of outcomes. - Promote strong communication and stakeholder engagement across all levels of the organization. - Act as a key partner to IT, bringing strong technical acumen to conversations around system integrations, platform enhancements, and enterprise technology decisions. - Understand and support the software development lifecycle, IT infrastructure, and business systems including Salesforce, HubSpot, Adobe Commerce Cloud, and other enterprise platforms. - Ensure project teams have the tools, data, and processes needed to deliver high-quality technology solutions. - Develop and implement change management strategies to support smooth transitions during system upgrades, new platform launches, and process changes. - Anticipate organizational impacts and ensure stakeholders are informed, prepared, and supported throughout the change lifecycle. - Promote adoption by connecting project outcomes to business value and user experience. Qualifications - Bachelor's degree in business, management, or related field, required. - 7+ years' experience in leading projects, project management and/or operations. - CAPM / PMP Certification, preferred. - Experience managing major technology projects (e.g., CRM, AMS, marketing automation, e-commerce, or enterprise system integrations). - Proficiency in project management software (Jira and Smartsheet, preferred). - Strong technical acumen required. Familiarity with SalesForce, Adobe Commerce Cloud, and HubSpot preferred. - Comfortable with ambiguity, asking hard questions, managing conflict with compassion, and bringing solutions to help move teams and a project forward. - Possesses the ability to effectively organize and complete multiple projects simultaneously, communicate across internal teams effectively, meet deadlines, and prioritize tasks to deliver quality products. - Demonstrates clear and efficient verbal and written communication skills with various audiences, including ability to design and deliver effective presentations and other public-facing documents. - Ability to build relationships and communicate respectfully with vendors, internal stakeholders, and external stakeholders. - A desire to self-reflect, give and receive feedback, and focus on continuous improvement. - Have an agile growth mindset and the ability to complete additional project activities as assigned to meet team and organizational goals. - Demonstrates a commitment towards building a team culture based on collaboration and trust.

Role Description We are looking for a structured thinker with an entrepreneurial spirit to own the "0-to-1" incubation of new business lines—from ideas to real, revenue-generating products in our customers’ hands. - Ownership: There is no red tape or layers of approval. You are the "CEO" of the new products you launch. - The Pace: We move fast. You won't spend months working on projects that never see the light of day. You will design, build, and ship new features in weekly sprints. - Hands-on: This is not a pure strategy role. You will spend 80% of your time rolling up your sleeves—market research/analysis, incubating new product ideas, building/testing/launching new features. - High Bar: We are always raising the bar for what’s possible. You will join a team of ex-MBB peers who care intensely about their craft and own complex, high-impact problems. What You’ll Own: - Phase 1: You will join an existing product team and focus on learning how we build products, including how to conduct customer research, write product specs, think about feature roadmapping, use Figma and Codex/Claude to build prototypes, work with software engineers and designers, etc. - Phase 2: You will launch a new business line, starting it completely from scratch. This involves incubating the new vertical, building out its different phases, and successfully launching new products. Ultimately, you will be responsible for hiring and building a team for the new business line you create. Qualifications - You think in systems and first principles. You want to understand the fundamental "why" behind customer behavior and market dynamics. - You are obsessed with the story behind the numbers. If a funnel drops by 2% or an A/B test returns a weird result, you don’t stop until you figure it out. - You likely have 2+ years of post-MBA experience (or equivalent) at a top-tier firm. You are comfortable juggling multiple complex projects and are ready to transition from advising to owning. Requirements - 4+ years of experience in management consulting (MBB preferred), investment banking or a high-growth startup environment. - You are comfortable running your own complex data analysis and don't need a data scientist to tell you what the numbers mean. - You have a track record of taking ambiguous problems and turning them into concrete results. - You’re comfortable interacting with executives on a daily basis. Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Paid time off and paid parental leave. - 401(K) plan with employer matching. - Wellness benefits, among others. - Equity opportunities may also be part of your total rewards package.