Title: Phone Counselor (Remote), Behavioral Health Location: United States Remote Job Identification 343437 Job Category Support Services Degree Level Bachelor's Degree Job Schedule Full time Job Shift Evening Job Description: Phone Counselor- Behavioral Health Job Type: Full-Time (Remote) SUN-THURS 12pm-8:30pm EST or FRI-MON 1:30pm-12:00am EST Your experience matters We are a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Phone Counselor joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. POSITION SUMMARY: The Behavioral Health Phone Counselor I will respond to inquiries from callers in a timely, professional and effective manner based on the guidelines of the products that they support. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. - Answer inbound customer calls based on department service level goals. - Communicate with callers and address their concerns in a satisfactory manner. - Accurately collect and perform data entry of all required caller information, following processes and protocols outlined for the products they support. - Use professional communication etiquette and listening skills to assist and build rapport with callers. - Build a safe and trustworthy environment for callers by utilizing both scripted and non-scripted communication methods. - De-escalate situations involving dissatisfied callers offering assistance and support. - Utilize and maneuver between different software systems. - Assist with maintaining accurate and up to date information in all documentation systems. - Meet specified goals and objectives as assigned by management regularly. - Always maintain confidentiality of account information. - Provide exceptional customer service to all callers. - Escalate any problems that may arise to management. - Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Adhere to the prescribed policies and procedures as outlined in the Work from Home Requirements and Call Center Guidelines. - Maintain awareness of and actively participate in the Corporate Compliance Programs. - Assist with other projects as assigned by management. - Regular and reliable schedule adherence is required. KNOWLEDGE, SKILLS & ABILITIES: - Education: Bachelor's degree in Psychology, Social Work, or a related field. (Experience will be considered in lieu of education) . - Experience: 2 years previous experience working with case management, crisis intervention, and call centers preferred. - Certifications & Licenses: N/A - Skills and Abilities: - Positive attitude and ability to work well with others. - Professional, articulate communication style. - Ability to multi-task in several computer applications while holding a conversation with a client. - Enjoy working in a fast-paced environment while maintaining a professional attitude. - Limited restrictions on availability, must be able to work weekends and holidays. - Demonstrates ability to communicate effectively (both oral and written). - Excellent interpersonal skills with an orientation towards professionalism and customer service. - Excellent attention to detail and data entry accuracy required. - Flexibility to quickly adapt to any new business environment. - Must be able to work in a remote Team environment. PHYSICAL AND MENTAL DEMANDS: While performing the duties of this job, the Team Member is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The Team Member must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position may require annual dexterity and/or frequent use of the computer, telephone, 10-key calculator, office machines (copier, scanner, fax). Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage -tailored benefit options for part-time and PRN employees, and more. - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). - Professional Development: Ongoing learning and career advancement opportunities. EEOC Statement Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

• Conducting initial assessments and developing personalized treatment plans. • Providing evidence-based individual (and/or group/couples) therapy via a secure HIPAA-compliant platform. • Maintaining timely and accurate clinical documentation (soap notes, treatment plans, etc.). • Managing your own calendar and client volume based on your personal capacity.

Title: Veterinary Patient Care Coordinator Location: NY-120A, Rye Brook, NY, USA Employees can work remotely Full-time Job Description: Company Description Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.  We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique.  Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you! Job Description Job Description The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. Key Responsibilities The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues. Qualifications Work Environment This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems. Required - Strong ability to work independently and manage multiple priorities - Excellent written and verbal communication skills - Comfort working across multiple technology platforms - Strong organization and attention to detail - Ability to handle challenging client conversations with professionalism Preferred - Experience working in a veterinary clinic or animal health environment - Familiarity with PetDesk or veterinary practice management systems - Prior experience in client service, appointment scheduling, or preventive care coordination - Experience working in a remote environment Additional Information WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more.

Title: Veterinary Patient Care Coordinator Location: PA-309, Philadelphia, PA, USA Employees can work remotely Full-time Job Description: Company Description Newton Animal Clinic and Bondurant Animal Clinic are well-established, progressive, fast paced general small animal practices located in Newton, Iowa and Bondurant, Iowa. We have 6 doctors that work between both locations! We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, In-House Diagnostics, Digital full body and dental radiology, Endoscopy and Ultrasonography, Medical and/or Vacation Boarding (at Newton). We are proud to be AAHA certified hospitals! Newton and Bondurant Animal Clinics operate as one larger entity in two locations. They are both close to the Des Moines area which allows for easy commute to an international airport. Popular activities in the area include the Iowa Speedway, hiking, biking, close to the largest lake in Iowa (Red Rock), several museums, a Zoo, Planetarium, and music venues as well as college football . Newton and Bondurant are wonderful places to enjoy a healthy and active work-life balance. The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues. Qualifications Work Environment This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems. Required - Strong ability to work independently and manage multiple priorities - Excellent written and verbal communication skills - Comfort working across multiple technology platforms - Strong organization and attention to detail - Ability to handle challenging client conversations with professionalism Preferred - Experience working in a veterinary clinic or animal health environment - Familiarity with PetDesk or veterinary practice management systems - Prior experience in client service, appointment scheduling, or preventive care coordination - Experience working in a remote environment Additional Information WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.