• Manage administrative tasks and day-to-day operational support for the Executive Director and team. • Handle project management and task coordination, ensuring work moves from start to finish without follow-up reminders. • Maintain organized records, documents, and files using Google Suite and/or Microsoft Office tools. • Manage scheduling, calendar coordination, and meeting preparation. • Support internal communications and correspondence. • Assist with presentation preparation, including tools such as PowerPoint or Canva. • Manage CRM or task management platforms (Asana, Trello, Slack, or similar tools). • Support any additional administrative and operational tasks as needed.

• Monitor and manage email inbox, flagging and responding to routine communications. • Follow up with clients on unpaid balances, unsigned contracts, and pending actions. • Manage contract tracking and coordination, including follow-up for retreats, teacher trainings, and studio programs. • Track and coordinate giveaway campaigns and promotional outreach (e.g., following up with partner organizations on Instagram or other channels to confirm class pass usage). • Support client follow-up using studio management software (MindBody, LoyalSnap, FitGrid) once trained. • Assist the sales director with warm outreach to existing clients, including text and email follow-up sequences. • Send newsletters and email campaigns to existing client lists using email platforms (MailChimp, ConvertKit, or similar). • Post content to social media platforms as directed (no content creation or graphic design required). • Support membership retention outreach, including communicating with auto-renewal members. • Support scheduling, calendar coordination, and general administrative tasks across multiple business units. • Help document processes and build SOPs over time.

• Manage high-volume text campaigns — 10,000 to 25,000 messages per day — using our SMS platform (lists and scripts provided) • Respond to inbound replies in under 2 minutes. • Qualify sellers by confirming the property details, asking price, timeline, and motivation • Log and tag every conversation accurately (Hot / Warm / Cold / Not Interested / DNC) • Follow up relentlessly with interested sellers so nothing slips through • Hand off qualified leads to our acquisitions team

Role Description Our client is seeking a reliable and detail-oriented Mental Health/Behavioral Health Medical Virtual Assistant to assist with: - Patient intake - Referral management - Insurance verification - Appointment scheduling - Patient communication The ideal candidate has previous experience in behavioral health or mental health administration and is comfortable handling patient interactions professionally and empathetically. This role is ideal for someone with strong communication skills, experience with EMR/EHR systems, and the ability to manage multiple administrative tasks in a fast-paced healthcare environment. Qualifications - Experience working as a Medical Virtual Assistant, Intake Coordinator, or similar healthcare administrative role - Previous experience in behavioral health or mental health practice administration - Experience with new patient intake, referral management, and insurance verification - Familiarity with EMR/EHR systems (Therapy Notes experience is a plus) - Excellent phone handling and patient communication skills - Strong organizational and multitasking abilities - High attention to detail and professionalism - Ability to work independently and maintain confidentiality Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory) - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 10 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance