Role Description As a Guest Connection Specialist , you will play a vital role in shaping the guest experience by providing knowledgeable, friendly, and efficient support across multiple communication channels. You will ensure that every interaction reinforces Brightline’s commitment to exceptional service, whether by resolving inquiries, assisting with reservations, or proactively offering travel recommendations. Your ability to upsell tickets, suggest services, and personalize interactions will directly contribute to revenue growth while enhancing Guest satisfaction. - Ensure a welcoming and hospitable environment by proactively engaging with Guests and addressing their needs. - Manage online phone inquiries, providing timely responses to questions, concerns, and service-related issues. - Assist Guests with troubleshooting app or website issues, ensuring smooth access to digital services. - Anticipate Guest needs and tailor interactions to diverse populations, offering relevant insights on local attractions and station offerings. - Deliver accurate details on routes, schedules, pricing, station amenities, and train features to empower informed travel decisions. - Oversee booking procedures, fare structures, and special accommodations to ensure seamless travel experiences. - Provide expert guidance on seating options and travel upgrades, leveraging opportunities to enhance Guest experience. - Facilitate ticket sales, refunds, and upgrades while ensuring adherence to operational policies. - Maintain vigilance within the station, identifying and reporting potential security risks to ensure a safe environment for all. - Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Qualifications - At least 1 year of experience working in a guest/customer service role, whether in-person or an inbound call center handling a high volume of contacts. - Proficient in computer skills. - Typing speed of a minimum of 40-60 WPM. - Basic math skills. - Minimum age of 18 years old. - Ability to assist special needs Guests, such as those in need of accessibility assistance, when necessary. - Ability to collaborate effectively with cross-functional teams and external partners. - Ability to speak multiple languages is a PLUS. Requirements - Excellent verbal and listening skills geared towards superior Guest satisfaction, in written communication and over the phone. - Ability to stay upbeat for hours on end, including in stressful times. - Sound judgment while thinking and acting independently. - High school level proficiency in speaking, reading, and writing, using appropriate punctuation, grammar, and spelling. Benefits - Pay Rate - $20.00 an hour - Empowered to own your zone and inspired to learn. - Confidence to bounce back from setbacks. Work Environment - Works in a clean, air-conditioned office space, free of noise, dust, and humidity. Physical Demands - Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. - Frequently required to stand, talk, and hear. - Occasional lifting of light items required. - No specific vision requirements.

Early Childhood Mathematics Assessment Specialist locations Remote time type Full time job requisition id REQ-4503 Location: Fully Remote, USA. Must live and work within the USA. Job Overview: The Early Childhood Mathematics Assessment Specialist supports the development, review, and quality assurance of Mathematics assessment content for early childhood. This role requires deep expertise in early mathematics development, as well as experience with large-scale educational assessments. The specialist collaborates cross-functionally with content developers, psychometricians, and program teams to ensure assessments are mathematically sound, instructionally meaningful, and aligned to state standards and assessment frameworks. Job Responsibilities: - Develop, review, and provide quality assurance for Mathematics assessment items aligned to approved item and test specifications. - Support the development and refinement of item specifications, scoring rubrics, scoring guides, and assessment frameworks. - Review and apply state educational standards and content requirements to ensure valid and reliable assessment alignment. - Review and interpret disaggregated student performance data to inform content decisions and learning standards frameworks. - Collaborate closely with item writers, consultants, editors, psychometricians, program managers, and clients throughout the assessment development lifecycle. - Ensure mathematical accuracy, developmental appropriateness, and cultural relevance of all assessment materials. Job Requirements: - Bachelor’s degree in Early Childhood Education. - At least five to eight (5-8) years of experience developing, reviewing, or supporting statewide or national educational assessments, with at least four (4) years of experience working in K–2 elementary, specifically early-childhood mathematics. - Awareness of early childhood formative products and experience in creating district-level mathematics assessments is beneficial. - Knowledge of and understanding of foundational learning progressions. - Demonstrated experience aligning instructional or assessment content to state standards and specific market or program requirements. - Data skills and attention to detail - Ability to identify problems and conceptualize solutions - Ability to prioritize to meet deadlines - Ability to provide sound content-based guidance to clients regarding their K-2 product - Skilled at collaboration - Required travel for this position ranges from 1 week to a total of 8 weeks per year - Candidates should be able to travel from 2-5 days at a time Preferred Qualifications - Graduate degree in Education, Mathematics, Assessment, or a related field. - Experience in educational publishing, curriculum development, or large-scale assessment programs. - Experience working with digital assessment platforms and collaborative, technology-enabled authoring environments. - Understanding of assessment validity, reliability, and accessibility considerations for early learners. - This role operates in a highly collaborative, cross-disciplinary environment and may involve working with geographically distributed teams. Strong communication skills, attention to detail, and the ability to manage multiple workstreams are essential.

• Profile and analyse businesses by collecting and processing their financials along with drawing up business, market, ownership and M&A track record overviews • Form integrated views on platform and add-on deal opportunities for leading PE clients across Europe, with our technology supporting and enriching your insights • Support research initiatives and learn about specific niche sectors we analyse on a weekly basis • Gain first-hand insights in business development and project management, supporting various ad-hoc projects and contributing to platform improvements

Role Description The Government Audit Analyst and Appeal Specialist play a critical role in the Revenue Cycle Denials Management Department by managing and resolving clinical appeals related to government audits and denials. This position requires a strong understanding and application of clinical documentation, coding, and regulatory requirements, as well as excellent analytical and communication skills. The Government Audit Analyst and Appeal Specialist will collaborate with clinical staff, coding professionals, and external stakeholders to ensure timely and accurate resolution of appeals, ultimately contributing to the financial health of the organization. There are three (3) career banded levels within the Revenue Cycle specifically within the Denials Management Team. Positions are flexibly staffed at any of the three levels and progression from one level to the next higher level depends on: - The need for a position at the higher level - The nature, scope and complexity of the duties assigned - An employee's demonstrated and applied knowledge, skills and abilities and professional behaviors Government Audit Analyst and Appeal Specialist I is the entry, developmental and first working level of the Government Audit Analyst and Appeal Job Family. Work is limited to less complex audits and appeals work. Non-routine problems/issues are referred to a higher level. Completed assignments are reviewed for conformance with standards, policies, and procedures. What you will do - Adhere to Stanford Health Care’s organization competencies and Code of Conduct. - Conduct thorough analyses of denials, evaluating the appropriateness of medical services and procedures. - Ensure accurate coding with ICD, HCPCS, CPT codes, as well as APC and DRG assignments. - Identify instances of overpayments and underpayments. - Compose professional and comprehensive appeal letters to payors after a detailed review of medical records. - Ensure compliance with Medicare, Medicaid, third-party guidelines, Local Coverage Determinations (LCD), National Coverage Determinations (NCD), clinical documentation, coding guidelines, and payor policies. - Create comprehensive appeal strategies based on relevant guidelines and documentation. - Draft and submit detailed appeal letters along with supporting documentation. - Provide a thoughtful appealability score for each denial under review. - Review and edit appeals for clarity and accuracy prior to submission. - Ensure medical record documentation supports medical necessity and all services billed. - Work closely with clinical teams, coding specialists, physicians and other departments. - Identify and escalate denial patterns to the Manager of Government Audits and Appeals. - Complete all assigned tasks by established deadlines. - Stay updated on changes in healthcare regulations, payor policies, and industry best practices. - Actively participate in developing appeal templates, audit tools, goals, policies, and procedures for the Denials Management Department. Qualifications - Associate’s degree in a work-related discipline/field from an accredited college or university (or equivalent combination of education/experience) - Required - Bachelor’s degree in a work-related discipline/field from an accredited college or university - Preferred Requirements - Minimum three (3) years of progressively responsible, related work experience in healthcare revenue cycle management, with at least two (2) of those years being in a role which included claim-related appeal writing - Required - Minimum two (2) years’ experience in medical coding - Required - EPIC EHR and 3M Encoder experience - Required Required Knowledge, Skills and Abilities - Ability to manage, organize, prioritize, multi-task, and adapt to changing priorities while meeting deadlines. - Ability to communicate effectively in written and verbal formats. - Extensive writing capabilities and efficiencies. - Ability to influence outcomes through convincing arguments supported by data. - Ability to apply critical thinking skills to identify patterns and trends. - Ability to mediate and solve complex work problems and issues. - Knowledge of medical and insurance terminology, MS-DRG, APR-DRG, CPT, ICD coding structures, and billing forms (UB, 1500). - Experience with coding, clinical validation, and medical necessity for inpatient stays. - Knowledge of third-party payor rules and regulations. - Knowledge of local, state, and federal healthcare regulations. - Knowledge of detailed healthcare corporate compliance functions and audits. - Ability to model and demonstrate consistently high standards of professional ethics, integrity, and trust. - Ability to maintain confidentiality of sensitive information. - Proficiency in computer systems, specifically EPIC and 3M. - Proficiency in computer software, including Microsoft Word, Excel, and Power Point. Licenses and Certifications - CCS - Certified Coding Specialist required Upon Hire - Certified Professional Medical Auditor (AAPC-CPMA) required Upon Hire - COC - Certified Outpatient Coder required Upon Hire Benefits - Base Pay Scale: Generally starting at $45.94 - $59.73 per hour - The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.