Brightline Trains

Role Description As a Guest Connection Specialist , you will play a vital role in shaping the guest experience by providing knowledgeable, friendly, and efficient support across multiple communication channels. You will ensure that every interaction reinforces Brightline’s commitment to exceptional service, whether by resolving inquiries, assisting with reservations, or proactively offering travel recommendations. Your ability to upsell tickets, suggest services, and personalize interactions will directly contribute to revenue growth while enhancing Guest satisfaction. - Ensure a welcoming and hospitable environment by proactively engaging with Guests and addressing their needs. - Manage online phone inquiries, providing timely responses to questions, concerns, and service-related issues. - Assist Guests with troubleshooting app or website issues, ensuring smooth access to digital services. - Anticipate Guest needs and tailor interactions to diverse populations, offering relevant insights on local attractions and station offerings. - Deliver accurate details on routes, schedules, pricing, station amenities, and train features to empower informed travel decisions. - Oversee booking procedures, fare structures, and special accommodations to ensure seamless travel experiences. - Provide expert guidance on seating options and travel upgrades, leveraging opportunities to enhance Guest experience. - Facilitate ticket sales, refunds, and upgrades while ensuring adherence to operational policies. - Maintain vigilance within the station, identifying and reporting potential security risks to ensure a safe environment for all. - Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Qualifications - At least 1 year of experience working in a guest/customer service role, whether in-person or an inbound call center handling a high volume of contacts. - Proficient in computer skills. - Typing speed of a minimum of 40-60 WPM. - Basic math skills. - Minimum age of 18 years old. - Ability to assist special needs Guests, such as those in need of accessibility assistance, when necessary. - Ability to collaborate effectively with cross-functional teams and external partners. - Ability to speak multiple languages is a PLUS. Requirements - Excellent verbal and listening skills geared towards superior Guest satisfaction, in written communication and over the phone. - Ability to stay upbeat for hours on end, including in stressful times. - Sound judgment while thinking and acting independently. - High school level proficiency in speaking, reading, and writing, using appropriate punctuation, grammar, and spelling. Benefits - Pay Rate - $20.00 an hour - Empowered to own your zone and inspired to learn. - Confidence to bounce back from setbacks. Work Environment - Works in a clean, air-conditioned office space, free of noise, dust, and humidity. Physical Demands - Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. - Frequently required to stand, talk, and hear. - Occasional lifting of light items required. - No specific vision requirements.

Medical Director (Child and Adolescent Psychiatrist - Remote) We are searching for a strategic and visionary Medical Director to own and evolve our psychiatry service line. Reporting directly to the Chief Medical Officer (CMO), you will lead the functional area of psychiatric care, ensuring clinical excellence across multiple departments. You will be responsible for developing the strategic roadmap for our prescribing team, managing subordinate leadership, and harmonizing clinical quality with scalable business operations. Responsibilities: Strategic Leadership & Governance - Lead the psychiatry service line and connected departments through subordinate managers/leads (e.g., Lead NPs, Regional Psychiatrists). - Contribute to the development of Brightline’s overarching clinical strategic plans, organizational policies, and operational effectiveness. - Discuss matters of significant impact regarding clinical safety, market expansion, and service delivery with the Executive Leadership Team (ELT) and external stakeholders. - Manage the psychiatry function budget, ensuring resource allocation aligns with business segment strategies and growth targets. Clinical Quality & Risk Management - Develop corporate-wide methods, techniques, and evaluation criteria for psychiatric care to ensure alignment with evidence-based practices. - Resolve highly complex clinical and operational issues where standard field-specific principles may not fully apply, particularly at the intersection of telehealth and emerging regulations. - Make critical decisions regarding clinical safety protocols and "Collaborative Practice Agreements" where the outcomes have a long-term impact on the success of the organization. - Direct the development of new methods for chart reviews, quality assurance, and risk mitigation across multi-state jurisdictions. Innovation & Product Integration - Drive results by harmonizing views across Engineering, Product, and Care Ops to build state-of-the-art, technology-driven care models. - Lead the clinical strategy for AI tooling and scalable telehealth innovations, balancing aggressive growth with rigorous patient safety. - Oversee the cross-licensing strategy to ensure the prescribing team can meet the demands of a rapidly growing, multi-state member base. Requirements: - Board-certified Child and Adolescent Psychiatrist with proven expertise in conducting comprehensive evaluations, diagnoses, and treatments for a diverse range of pediatric mental health concerns. - Proven experience leading pediatric mental health clinical services, with a track record of guiding and inspiring teams through mentorship and fostering a growth-oriented mindset. - Experience working collaboratively with cross-functional teams (Product, Engineering, and Clinical Operations) to establish technology-driven, state-of-the-art care delivery models. - Strong clinical expertise in a multidisciplinary setting, with the ability to incorporate a pathway-driven approach to delivering high-quality, evidence-based care. - A commitment to spearheading and fostering innovation, with a dedication to bridging practice gaps by exploring new methodologies and continually seeking improved care models. - Strategic clinical thinker with the proficiency to balance the "risk for change" required for innovation with the absolute necessity for patient safety and legal compliance. - Exceptional communication and relationship-building skills; able to foster clear and concise communication in a remote setting to keep team members informed and aligned. - Technically literate and adaptable, with an innate comfort using various technologies and the ability to quickly pivot to new platforms or software to optimize workflow. - Comfort and interest in AI tooling, including a desire to participate in the development of AI-driven clinical enhancements. - Passionate about cultivating inclusive cultures, emphasizing clinical excellence and establishing a safety-oriented, blame-free environment. - Multi-state licensed or the ability and willingness to be cross-licensed for NP care collaboration as required by the organization's growth. Nice to have: - Willingness to travel periodically (e.g., a few times per quarter) to support leadership alignment, team engagement, and key organizational initiatives. - Preference for New York licensure; however, candidates with licensure in other states and openness to cross-licensure are strongly considered. We offer several benefits, perks, and stipends: - Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k - 12 Company Holidays + Floating Holidays, Holiday Shutdown, Time Off, Parental Leave - Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement - Stock Options At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range is $250,00-$280,000. Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to: - building a future where all families can access inclusive, high-quality care - creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive - systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems - ensuring that every employee, candidate, client, and family we serve is valued and respected About Brightline Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Your Purpose: As a Guest Connection Specialist, you will play a vital role in shaping the guest experience by providing knowledgeable, friendly, and efficient support across multiple communication channels. You will ensure that every interaction reinforces Brightline’s commitment to exceptional service, whether by resolving inquiries, assisting with reservations, or proactively offering travel recommendations. Your ability to upsell tickets, suggest services, and personalize interactions will directly contribute to revenue growth while enhancing Guest satisfaction. By anticipating needs and delivering seamless solutions, you will build trust and confidence in Brightline, ensuring that every journey starts with a positive impression. Through your expertise and enthusiasm, Guests will feel valued and assured in their decision to travel with Brightline before they even step aboard. - Must be a Florida resident and reside in the state of Florida. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity! Pay Rate - $20.00 an hour Your Role [Essential Functions]: - Guest Experience & Issue Resolution: - Ensure a welcoming and hospitable environment by proactively engaging with Guests and addressing their needs. - Manage online phone inquiries, providing timely responses to questions, concerns, and service-related issues. - Assist Guests with troubleshooting app or website issues, ensuring smooth access to digital services. - Anticipate Guest needs and tailor interactions to diverse populations, offering relevant insights on local attractions and station offerings. - Deliver accurate details on routes, schedules, pricing, station amenities, and train features to empower informed travel decisions. - Revenue Optimization & Reservation Management: - Oversee booking procedures, fare structures, and special accommodations to ensure seamless travel experiences. - Provide expert guidance on seating options and travel upgrades, leveraging opportunities to enhance Guest experience. - Facilitate ticket sales, refunds, and upgrades while ensuring adherence to operational policies. - Safety & Security Awareness: Maintain vigilance within the station, identifying and reporting potential security risks to ensure a safe environment for all. - Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice. - Managerial Responsibility: - None Experience & Qualifications Required Education and Experience: - You have at least 1 year of experience working in a guest/customer service role whether in-person or an inbound call center handling a high volume of contacts - Proficient in computer skills. (Word, Excel) - You can type a minimum of 40-60 WPM. - While you don’t have to be a whiz, you have basic math skills. - You are a minimum of 18 years old - Must be a Florida resident and reside in the state of Florida. Knowledge Skills & Abilities: - You love working with people, staying upbeat and positive for hours on end (including in stressful times) and skillfully adapting your communication style to fit a diverse group of people. - You can assist special needs Guests, such as those in need of accessibility assistance, when necessary. - You have sound judgment while thinking and acting independently. - Your verbal and listening skills are excellent and geared towards superior Guest satisfaction, in written communication and over the phone. - You speak, read, and write a high school level, using appropriate punctuation, grammar, and spelling. - Ability to collaborate effectively with cross-functional teams and external partners. - The ability to speak multiple languages is a PLUS. Work Environment: ​Works in a clean, air-conditioned office space, free of noise, dust, and humidity.​ Physical Demands: ​While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.​ ​Occasional lifting of light items required.​ ​No specific vision requirements.​ Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury. Travel: ​None​ Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.  Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Your Purpose: As a Guest Connection Specialist, you will play a vital role in shaping the guest experience by providing knowledgeable, friendly, and efficient support across multiple communication channels. You will ensure that every interaction reinforces Brightline’s commitment to exceptional service, whether by resolving inquiries, assisting with reservations, or proactively offering travel recommendations. Your ability to upsell tickets, suggest services, and personalize interactions will directly contribute to revenue growth while enhancing Guest satisfaction. By anticipating needs and delivering seamless solutions, you will build trust and confidence in Brightline, ensuring that every journey starts with a positive impression. Through your expertise and enthusiasm, Guests will feel valued and assured in their decision to travel with Brightline before they even step aboard. - Must be a Florida resident and reside in the state of Florida. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity! Pay Rate - $20.00 Your Role [Essential Functions]: - Guest Experience & Issue Resolution: - Ensure a welcoming and hospitable environment by proactively engaging with Guests and addressing their needs. - Manage online phone inquiries, providing timely responses to questions, concerns, and service-related issues. - Assist Guests with troubleshooting app or website issues, ensuring smooth access to digital services. - Anticipate Guest needs and tailor interactions to diverse populations, offering relevant insights on local attractions and station offerings. - Deliver accurate details on routes, schedules, pricing, station amenities, and train features to empower informed travel decisions. - Revenue Optimization & Reservation Management: - Oversee booking procedures, fare structures, and special accommodations to ensure seamless travel experiences. - Provide expert guidance on seating options and travel upgrades, leveraging opportunities to enhance Guest experience. - Facilitate ticket sales, refunds, and upgrades while ensuring adherence to operational policies. - Safety & Security Awareness: Maintain vigilance within the station, identifying and reporting potential security risks to ensure a safe environment for all. - Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice. - Managerial Responsibility: - None Experience & Qualifications Required Education and Experience: - You have at least 1 year of experience working in a guest/customer service role whether in-person or an inbound call center handling a high volume of contacts - Proficient in computer skills. (Word, Excel) - You can type a minimum of 40-60 WPM. - While you don’t have to be a whiz, you have basic math skills. - You are a minimum of 18 years old - Must be a Florida resident and reside in the state of Florida. Knowledge Skills & Abilities: - You love working with people, staying upbeat and positive for hours on end (including in stressful times) and skillfully adapting your communication style to fit a diverse group of people. - You can assist special needs Guests, such as those in need of accessibility assistance, when necessary. - You have sound judgment while thinking and acting independently. - Your verbal and listening skills are excellent and geared towards superior Guest satisfaction, in written communication and over the phone. - You speak, read, and write a high school level, using appropriate punctuation, grammar, and spelling. - Ability to collaborate effectively with cross-functional teams and external partners. - The ability to speak multiple languages is a PLUS. Work Environment: ​Works in a clean, air-conditioned office space, free of noise, dust, and humidity.​ Physical Demands: ​While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.​ ​Occasional lifting of light items required.​ ​No specific vision requirements.​ Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury. Travel: ​None​ Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.  Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.