Role Description - Make presentations to customers and prospects outlining technical solutions to stated business challenges and/or goals. - Serve as a technical leader on major projects and to more junior members of the team. - Provide thought leadership in ServiceNow to the team and customers/prospects. - Ability and desire to roll up sleeves and write code if project success requires it. - Respond to requests for proposal and proposal/SOW preparation, including development of project implementation plans, cost estimates and resource plans. - Assume the role of technical lead on large or small ServiceNow projects, ensuring high quality delivery and customer satisfaction. - Develop internal lab/demo environment architecture. - Develop trusted relationships with project team members, customers and prospects. - Analyze customers' business and functional requirements and develop cost effective, creative ServiceNow technical solutions to fulfill requirements. - Participate in evaluation of new ServiceNow releases and functionality. - Billable ~50% minimum. - Maintain certifications and learn new skills to increase the amount of projects assigned. - Other duties as needed. Qualifications - 5+ years’ experience architecting, selling and implementing technical solutions involving ServiceNow. - BS/BA degree in Engineering or Computer Science or equivalent experience. - In-depth technical knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, Integration Hub, HRSD SPM and Creator Workflow is required. - Technical knowledge of SecOps and IRM is desired but not required. - Ability to articulate how technical solutions can solve business problems with ServiceNow. - Demonstrated capability as technical project manager, technical lead, and solutions architect with ability to provide technical and thought leadership to ServiceNow projects and prospective projects. - Strong influencing, communication and presentation skills with ability to represent complex solutions in a straightforward and easily understood way. - Strong interpersonal and leadership skills with ability to establish credibility with customers, stakeholders, staff and prospects. - Some travel may be required. - Demonstrated success as an implementer in an externally facing consulting environment. - Ability to package, price, and scale service offerings. - Executive presence with the ability to influence senior stakeholders internally and externally. - Comfortable leading through growth, change, and operational transformation. - Experience implementing scalable processes and KPIs. - Strong focus on delivery quality, customer satisfaction, and risk management. - Strategic thinker with hands-on execution capability. - Data-driven decision maker. - Calm, decisive, and solution-oriented under pressure. Company Description Xlysi LLC, Expert Portal Solutions 251 Milwaukee Ave, Buffalo Grove, IL 60089 Web: http://www.xlysi.com E-mail: hr@xlysi.com Our training portal registration: http://xlysi.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=345179&portalID=2106

• Support the delivery, testing, deployment, and adoption of ServiceNow solutions across federal customers. • Partner with customers, stakeholders, and technical teams to gather requirements, develop user stories, and ensure business needs are accurately represented throughout implementation efforts. • Review and validate requirements and user stories to ensure they are clearly defined, testable, and aligned with customer objectives. • Develop and execute functional, regression, and user acceptance testing activities to validate system functionality and readiness. • Coordinate release planning, deployment activities, production readiness reviews, and go-live support for new ServiceNow capabilities. • Work closely with development teams to troubleshoot issues, identify root causes, and communicate business impacts and resolutions. • Track defects, enhancements, risks, and action items across multiple projects and customer groups. • Monitor deployments and system changes to proactively identify and address potential issues. • Facilitate customer meetings, demonstrations, status updates, and deployment readiness discussions. • Support change management, user communications, training coordination, and adoption efforts. • Recommend process improvements and best practices to enhance delivery quality, operational efficiency, and customer satisfaction. • Support Agile delivery teams through backlog refinement, sprint planning, testing, and release activities.

• The ServiceNow Solutions Engineer partners with account teams to understand customer business challenges and design tailored ServiceNow solutions aligned with organizational objectives. • This role combines expertise in ServiceNow licensing, solution design, and customer engagement to drive revenue growth, deliver compelling presentations and demonstrations, and position SHI as a trusted advisor. • The Solutions Engineer collaborates closely with sales, delivery, and partner teams to accelerate deal closure and expand ServiceNow opportunities.

• Gather and define requirements representing the customer need • Write User Story Acceptance Criteria based on analysis of business requirements and desired result • Write clear Test Scripts, validate stories and assist with analysis and reporting of testing defects • Work closely with architects and developers to ensure requirements are understood and solution designs are aligned with platform capabilities • Responsible for holistically understanding both the business and technical aspects of the ServiceNow platform modules • May also be asked to write knowledge articles and documentation that describes features and functionality for technical and business users.