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Otis Elevator Co. logo
Otis Elevator Co.

We give people freedom to connect and thrive in a taller, faster, smarter world.

Manager - KAM

ManagerManagerFull TimeRemoteLeadTeam 10,001+Since 1853H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

6 days ago

Salary

0

Seniority

Lead

Postgraduate Degree10 yrs expEnglish

Job Description

Manager - KAM

Otis Elevator Co.

• Retain & Add major customers in Otis fold and handle Key Accounts customers of region. • Drive Share of Wallet Tracking in terms of Key Accounts • Initiate Customer Relationship Management (CRM) activities for the Key accounts. • Initiate customer events and drive innovative customer contact programmes. • Work closely with Zonal sales teams and drive bookings from major accounts. • Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement. • Partner with all stake holders in the organization in achieving the goals. • Share new product propositions/applications with regional teams for better market penetration. • Identify techniques and manage product benchmarking in Key Accounts with respect to competition. • Quotation submission to all the enquiries and compete vigorously in the market for winning the order. • Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place. • To remain proactive to customers / employee needs and develop, maintain good business relationship with customers. • Make joint site visits along with construction head to meet the customer as well as assess the site condition during the sales process. • Tracking of all customer complaints (written / telephonic) addressed to MD,GM and Area Manager and responding to them within the stipulated time. • Present the customer complaint status to Regional Head • Ensure that Weekly / Monthly reporting is forwarded to reporting manager. • Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers. • On resolution of the complaint, obtain feedback from the customers.

Job Requirements

  • BE and MBA
  • 10-12 years in Elevator industry
  • Excellent Communication & Interpersonal skills
  • Assertive, Proactive, Result orientated and Self-starter
  • Ability / Confidence to handle high profile Key Customers

Benefits

  • Opportunities for professional development
  • Employee Scholar Program

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