• Systems Implementation Management • Serve as the primary business lead on the Evergent SMB implementation and pending migration • In partnership with Product/Engineering, build a comprehensive platform roadmap that meets future business demands and drives operational efficiency across the customer experience • Establish cross-functional governance for future functionality, ensuring data-driven decisions are driving the systems roadmap • Evaluate existing and new platforms for effectiveness and drive the art of the possible for future needs • Partner Integrations • Serve as the primary business liaison to external partners, ensuring operational integration between systems is optimized • Ensure external partner relationships are accounted for either internal or external system implementations or modifications • Assist internal teams with building and maintaining settlement and reconciliation processes between EverPass and external partners • Data Management • Ensure data across the ecosystems meets the demands of business users for both operational and reporting purposes • Ensure systems enhancements account for data needs of the business for transactional and reporting purposes • Partner with Data Engineering team to ensure business-critical data elements are accounted for as enterprise reporting and data repositories are established

Business Operations Manager (International) Location EMEA Employment Type Full time Location Type Remote Department Operations Compensation - EMEAEMEA $55K – $75K • Offers Equity About Numeral: - Numeral is transforming how taxes get done. Digital businesses are currently bogged down by a painful web of regulations across 47 states and 50+ countries. We’re eliminating this burden so teams can focus on their core mission. - We’re the largest and fastest growing AI-native tax solution. Started in 2023, Numeral has raised over $57M from Benchmark, Mayfield, Y-Combinator, and many others. We now serve over 2,500 paying customers and have more than tripled our revenue every year in our history. - We’re primarily hiring in our SF and NY offices, but do hire remotely in some cases About the role: As Business Operations Manager, International Operations, you’ll play a foundational role in launching and scaling Numeral’s product in global markets. From owning the development and execution of tax workflows across VAT, GST, and indirect tax systems including research and registration to process design and automation. You’ll partner with Product, Engineering, and GTM teams to launch new countries, support compliance at scale, and continuously improve systems that blend human operations with AI-powered workflows. This is a high impact role with the opportunity to directly shape our international expansion strategy and build repeatable playbooks that will power the next stage of Numeral’s growth. What you’ll do: - Launch our product in new countries: Own end-to-end delivery of international launches—from operational research and tooling to stakeholder coordination and SOP development. - Design scalable tax workflows: Build repeatable, automation-friendly processes for VAT/GST compliance using a combination of RPA tools, SQL, and AI agents. - Own rollouts from 0–1: Pilot new operational systems, document workflows, train the team, and scale across regions. - Improve efficiency & automation: Identify bottlenecks, reduce manual execution time, and implement automation and tooling to increase leverage. - Triage edge cases and escalations: Support customer and internal teams by solving complex international operations issues, then build systems to prevent them in the future. - Document and scale knowledge: Create internal SOPs and operational guides to ensure the team can scale with quality and consistency. - Partner across teams: Collaborate with Product, Sales, and Customer Experience to enable seamless rollouts and drive go-to-market success in each region. What you’ll bring: - 5+ years in operations at a fintech, SaaS, or compliance-focused startup - 2+ years of remote work in globally distributed teams - Proven experience building structured processes in ambiguous, early-stage environments - Familiarity with process automation tools (Google Sheets, AppScript, RPA frameworks) - Strong stakeholder and vendor management skills - Startup mindset: Not scared of ambiguity and hungry for rapid growth - Intensity & Ownership: This is not a 9-5 — we’re scaling rapidly and have a massive opportunity ahead of us. - Customer Obsession: You deeply care about the user experience and solving their problems Even better: - Degree in Accounting, Finance, or a tax-adjacent field - Prior experience in indirect tax (VAT/GST) product or compliance operations - SQL proficiency and comfort working with relational databases - Experience implementing AI tools or automation agents into operational workflows - Exposure to Salesforce and state/international tax portals What we offer: - Competitive salary and equity - you’ll share directly in the company’s success - Full medical, dental, and vision coverage - Wellness perks like Headspace and the Peloton One App - 401(k) to help you build long-term financial security - Lunch and snacks when you’re in the office - Regular team offsites and company events as we grow - A culture built on ownership - your work matters and people will see it!

• Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales • Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT) • Leverage existing systems to their fullest, automating and simplifying processes • Lead Lean initiatives to drive efficiencies in departmental and organizational processes • Participate or Lead projects implementing new or enhanced systems or processes • Recommend and implement new systems as the business needs demand • Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. • Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. • Other duties assigned

• Recruiting Operations & Coordination • Create, post, and manage job requisitions in the ATS and job boards to support hiring demand • Maintain accuracy of requisition data, candidate stages, and documentation within systems • Review applicant flow and support screening logistics, interview scheduling, and candidate communication • Partner with recruiters to ensure consistent pipeline movement and timely hiring outcomes • Generate and track offer letters, ensuring accuracy and alignment with internal processes • Monitor hiring progress against key timelines (time-to-fill, time-to-start) • Provide additional administrative and operational support as needed, including reporting, system updates, vendor coordination, process documentation, audit preparation, and other recruiting or onboarding-related responsibilities that support business needs • Onboarding Execution & Support • Coordinate the end-to-end onboarding process from offer acceptance to Day 1 readiness • Initiate onboarding workflows and track completion of all required documentation and compliance steps • Serve as a point of contact for new hires, providing timely support and clear communication • Troubleshoot onboarding issues (system access, paperwork, background checks, etc.) and escalate as needed • Ensure all new hires are fully prepared for their start date with a consistent, positive experience • Training & Documentation • Develop and maintain training guides, SOPs, and job aids for recruiting and onboarding processes • Identify process gaps and continuously improve documentation to enhance efficiency and consistency • Support training for recruiters, hiring managers, and internal stakeholders on onboarding workflows and tools • Business Operations Partnership • Partner with Business Operations to deliver a white-glove onboarding experience, ensuring alignment on start dates, readiness, and workforce planning needs • Support cross-functional coordination to ensure seamless handoff from hiring to onboarding to operational readiness • Assist in tracking onboarding metrics and identifying opportunities to improve speed, quality, and experience • Success Measures • Timely and accurate creation and management of requisitions • Reduction in onboarding delays and time-to-start gaps • High completion rates and compliance within onboarding workflows • Strong new hire satisfaction and positive onboarding experience feedback • Operational efficiency through improved processes and documentation