Role Description As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment. At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Sr Support Manager within the Global Support team. Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: - 70% People management, career development & coaching - 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs You Will: - Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. - Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issues. - Own and drive performance and customer outcomes through the delivery of SLAs and KPIs. - Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences. - Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies. - Execute to meet targets of strategic goals set by Support Leadership. - Perform regular case reviews and quality assessments of your team. - Actively engage in the release readiness process and assist with evaluating new features and changes. - Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities. - Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attracted. - Partner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gaps. - Promote continuous improvements through recognition and feedback within the team. - Effectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaboration. - Other duties as assigned. Qualifications - 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors. - 3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving. - Experience with frontline management and working with or leading global teams preferred. - Experience in coaching, mentoring, managing, and evaluating performance of individual contributors. - Excellent end-user interaction and strong written and verbal communication skills. - Leadership skills and proven track record as a resource for other team managers. - Demonstrated ability to work independently and take ownership of issues or challenges. - Ability and desire to learn and develop new skills quickly and grow along with a leading global software product. Benefits - At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. - You’ll have the freedom to explore, push boundaries, and grow beyond your role. - We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. - When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Title: Senior Manager, Quality Control Location: San Francisco, California, United States Job Description: Vir Biotechnology, Inc. is a clinical-stage biopharmaceutical company focused on powering the immune system to transform lives by discovering and developing medicines for serious infectious diseases and cancer. Its clinical-stage portfolio includes programs for chronic hepatitis delta and multiple PRO-XTEN® dual-masked T-cell engagers across validated targets in solid tumor indications. Vir Biotechnology also has a preclinical portfolio of programs across a range of infectious diseases and oncologic malignancies. Vir Biotechnology has exclusive rights to the universal PRO-XTEN® masking platform for oncology and infectious disease. PRO-XTEN® is a trademark of Amunix Pharmaceuticals, Inc., a Sanofi company. We believe the success of our colleagues drives the success of our mission. We are committed to creating a company where everyone feels supported and encouraged to give their best. THE OPPORTUNITY The Senior Manager, Technical Operations Quality Control, is responsible for executing and operationalizing QC strategy across assigned programs and external testing partners (e.g., CDMOs/CTLs) from Phase 1 through commercialization. This role ensures the timely and compliant delivery of QC activities, including release and stability testing, method lifecycle management, and vendor oversight. The Senior Manager partners cross-functionally with Quality, Technical Operations, Regulatory, and Analytical Development to deliver program milestones, maintain inspection readiness, and support global regulatory submissions. This individual contributes to the development of QC strategy and drives continuous improvement in QC processes, systems, and external network performance. This role is located in our San Francisco headquarters with an expectation of 3 days per week in office. WHAT YOU'LL DO - Execute and operationalize QC strategy for assigned programs and external testing networks in alignment with QC and Quality organization strategy. - Lead QC activities across the product lifecycle (Phase 1 through commercial) for designated programs, ensuring effective implementation of phase-appropriate control strategies. - Support development and refinement of QC strategies, including methods, specifications, and testing approaches, in collaboration with Analytical Development and QC leadership. - Drive consistent execution and harmonization of QC methods, specifications, and practices across programs and external partners. - Identify, assess, and escalate risks to QC performance, supply continuity, and compliance, and implement mitigation plans with cross-functional stakeholders. - Represent QC on program teams and sub-teams, ensuring alignment of analytical deliverables, timelines, and QC readiness for key CMC milestones. - Manage day-to-day execution of QC operations to ensure timely, compliant testing for clinical and commercial programs. - Coordinate and oversee release and stability testing (including CDMOs/CTLs), including review of analytical data, batch records, and supporting documentation; support CoA generation. - Lead execution of QC GMP processes (deviations, OOS/OOT, change controls, investigations) in collaboration with QA. - Coordinate QC documentation and logistics at external labs, including sampling plans, shipments, and reagent/inventory management. - Manage vendor performance and execution, including CTL/CDMO oversight and routine operational interactions. - Execute method lifecycle activities (qualification, transfer, validation, implementation, and monitoring) across internal and external labs. WHO YOU ARE AND WHAT YOU BRING - BA/BS with 10 + years experience, MA/MS/MBA with 8+ years experience in Biochemistry, Chemistry, Biology, Virology, Chemical Engineering or a related discipline is preferred - Technical expertise in a wide range of analytical methods for release and stability testing of monoclonal antibodies - Strong scientific background in Quality Control and/or assay development in biotech industry with strong knowledge of cGMP/ICH/FDA/EMA regulations - Expertise with analytical test method optimization, validation, and transfer as well as working with contract organizations #LI-AS1 WHO WE ARE AND WHAT WE OFFER The expected salary range for this position is $142,500 to $199,000 per year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors. Vir Biotechnology's compensation and benefits are aligned with the current market and commensurate with the person’s experience and qualifications. All full-time employees receive a package that includes compensation, bonus and equity as well as many other Vir Biotechnology benefits and perks such as health and welfare benefit plans, non-accrual paid time off, company shut down for holidays, commuter benefits, 401K match and lunch each day in the office. Applicants must currently be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. All employment decisions at Vir Biotechnology are based on legitimate, non-discriminatory business requirements, job duties and individual qualifications. Employment decisions are made without regard to any legally protected characteristics. This commitment extends to all management practices and decisions, including recruitment and hiring, compensation, appraisal systems, promotions, training and career development programs. Vir Biotechnology also strongly commits to providing employees with a work environment free of unlawful conduct or harassment. Vir Biotechnology Human Resources leads recruitment and employment for Vir Biotechnology. Unsolicited resumes sent to the company from recruiters do not constitute any type of relationship between the recruiter and Vir Biotechnology and do not obligate us to pay fees should we hire from those resumes. We ask that external recruiters and/or agencies not contact or present candidates directly to our hiring manager or employees. For hires based in the United States, Vir Biotechnology, participates in E-Verify. Candidate Privacy Notice

Title: Senior Manager, Business Consulting - Healthcare Location: US Job Description: This consulting role will be responsible for leading project teams in the healthcare domain, delivering strategic, operational, and technology consulting services to clients. The role includes managing client relationships, overseeing project execution, ensuring high-quality deliverables, and supporting business development initiatives. The successful candidate will leverage deep industry expertise to solve complex client challenges and contribute to organizational growth. This position requires strong knowledge of health plan and/or health insurance operations, as well as familiarity with health plan systems. A proven track record of delivering health plan solutions, along with demonstrated team leadership and team-building experience within client projects, is essential. Req#1005867481 Responsibilities - Lead and manage multiple consulting projects for health care clients, ensuring timely and successful delivery of solutions - Develop and maintain strong client relationships, acting as a trusted advisor to senior stakeholders - Oversee project teams, providing guidance, mentorship, and performance feedback - Conduct market research, data analysis, and process assessments to identify client needs and opportunities for improvement - Design and implement strategies for operational efficiency, regulatory compliance, digital transformation, and patient care enhancement - Prepare and present reports, proposals, and presentations to clients and internal leadership - Support business development by identifying new opportunities, contributing to proposals, and participating in client pitches - Stay current with health care industry trends, regulations, and best practices - Has health plan operational knowledge, has health plan system knowledge - Has a proven track record of delivering health plan solutions, team leadership and team building within health plan client projects Requirements - Has 10 to 15 years of experience working in in a consulting role for health plan clients - “Big Five” consulting firm experience preferred - Experience delivering business and technical solutions for Large Health Plan Clients - AI Experience preferred - Working knowledge of Member, Provider, Claims, UM/CM/DM, Customer Service, Digital Ux operational processes and systems - High skilled in quantitative, analytical, problem-solving, and conceptual thinking - Expert in client interaction and collaborative work style and strong interpersonal and team skills - Ability to effectively plan effective processes and facilitate meetings to bring groups with contrasting views to conclusions/consensus - Knowledge of the various levels of listening, ability to choose the right level depending on the situation. Ability to objectively restate the opinions of others This Remote Position Cannot be Performed in New York City. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

• Leiding geven aan projecten van start tot finish en iedereen scherp houden op timing, kwaliteit en impact. • Mensen uit verschillende teams samenbrengen en zorgen dat iedereen in dezelfde richting beweegt. • Spotten van knelpunten, bedenken van slimme oplossingen en zetten van verbeteringen in gang. • Begeleiden van verandering, geven van workshops en zorgen dat collega’s mee zijn met nieuwe manieren van werken. • Nauw samenwerken met IT, test nieuwe tools en zorg ervoor dat digitale oplossingen écht werken op de werkvloer. • Bouwen van overzichtelijke rapportages en KPI‑dashboards om vooruitgang te meten en bij te sturen.