QHSE Professional- (LATAM focused) Bilingual Spanish/English US - Remote SUMMARY The Quality, Health, Safety and Environmental (QHSE) Professional supports Avetta clients and contractor/supplier members throughout the pre-qualification and audit process through review, verification, and coaching of QHSE Programs, Procedures, and Requirements. The QHSE Associate has no supervisory responsibilities and requires being fluent in both Spanish and English; safety audit experience in LATAM countries is essential for this role. If residing within commutable distance to one of our offices, a hybrid schedule would be required(3 days in office, 2 days work from home). Candidates within commutable distance are preferred, but those outside of an office area may be considered on a remote basis. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Conduct Desktop Safety Program (Manual Audit), Implementation, & Field QHSE Audits/Assessments where a review of a company’s QHSE programs, procedures, training documentation, or field execution of protocols is reviewed - Gap assess contractor/supplier HSE management systems, programs, procedures and protocols based on services provided - Apply general risk and hazard assessment methodology across a variety of industries that Avetta will service (e.g., Oil & Gas, Petrochemical, Industrial, Communications, Facility Management, Construction, Mining, Aviation, Transportation, Marine/Maritime Operations, and Rail) - Assist contractors/suppliers with closing gaps or deficiencies identified within the audit - Ability to coach contractor/supplier with developing policies/procedures based on regulatory requirements - Respond promptly to customer inquiries - Handle and resolve customer concerns promptly and professionally - Perform customer safety exposure and hazard verifications - Manage customers' accounts - Record details of inquiries, comments and complaints - Record details of actions taken - Communicate and coordinate with internal departments - Follow up on customer interactions - MUST HAVE RELIABLE TRANSPORTATION - Travel associated with this position can be expected between 25-30% depending on Client Demand/Departmental needs - Reliable and predictive attendance NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: - Performs other duties as assigned. - May be required to attend training, meetings, or seminars. - Required to travel in the event of implementation and field work IDEAL QUALIFICATIONS: - Cognitive skills with the ability to be trained to effectively interpret and make decisions based on regulatory Latin America Countries Health, Safety, and Environmental regulations (Such as: STPS Norma Official Mexicana, SRT and ART for Argentina, and similar Department of labor regulations) - Excellent knowledge and understanding of OSHA and other Regulatory Agencies (EPA, MSHA, NFPA, NIOSH, ANSI, ISO, etc.) - Industry & Field HSE Experience - HSE Auditing experience a plus - An affinity for learning online software systems - Excellent time management skills - Excellent Professional communication skills – both written and oral - Bi-lingual proficiency (Spanish) is required - Working PC knowledge, windows preferred and related applications - Interpersonal skills - Problem analysis and problem-solving - Attention to detail and accuracy - Adaptability - Self-Motivated - Knowledge in the area of sales, customer service and business development in order to integrate concepts and theories - Ability for conceptual thinking and working knowledge of other major areas of the Company - Ability to integrate and communicate information on a one-on-one basis as well as in group situations - Ability to provide effective leadership and guidance to staff - Ability to read and interpret financial and statistical data, information and documents - Ability to interact with staff, members, and others encountered in the course of performing daily work - Ability to learn and apply new information or skills - Ability to work under intensive deadlines METRICS THAT MATTER: - Conduct Audits in a quality manner in accordance with Avetta Protocol - 95% +/qtr - Ensure SLA achievement for assigned audits – 95% +/mo - Manual Audits – 10 Business Days from Assignment to Queue; Review Open Requirements on Audits within 3 business days - Vetify Audits – 2 business days to Submit; 1 business day for Open Requirements - Conduct 40+ Audits per month (Initial review with gaps or to closure); this may increase on demand. - 24-hour Response time to Suppliers (email or phone); this Correspondence will be documented in the Case. At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training. The salary range for this position is $46,500 - $70,000 USD per year. Benefits included: - Health, Dental, and Vision Insurance - 401(K) - Paid Time Off

Role Description This position is responsible for coordinating and supporting all aspects of Clinical programs with a specific focus on the coordination of patient intake, nurse/pharmacist and patient availability, scheduling, and communication to support the program(s) in a designated region. The Senior Coordinator, Clinical Programs will be responsible to provide superior customer service when coordinating scheduling of services with identified Shoppers Drug Mart (SDM) retail pharmacies, patients, and health care professionals (HCP). Attention to business objectives and customer Key Performance Indicators (KPI’s) identified for the program(s) will be fundamental to the success of the incumbent in this role. What you will do - Develop effective working relationships with internal and external clients to facilitate communication to ensure patient satisfaction and KPIs - Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management - Manage multiple computer systems for input and scheduling - Ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments - Review Post Visit Nurse/Pharmacist Report completion and follow up, including the collection and filing of hard copies where applicable - Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures - Coordinate ordering and deliveries and track all clinical supplies as required for the programs - Report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement - Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution - Identify process improvements for multiple computer applications to ensure efficient day to day workflow is achieved Qualifications - 2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists) - Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services - Excellent customer relations, problem-solving, organizational and communications skills - High level of competency with computer systems - Ability to work 8 hours shifts between 08:00AM – 08:00PM EST - Bilingual French Canadian is required Benefits - Benefit from a competitive pay program and online learning through Academy - Take ownership of your work and find more ways to care about your work, co-workers, customers and community Company Description At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Role Description Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD, and more through an evidence-based approach to empower our patients to take control of their overall health. Purpose: - Nurturing partnerships with our patients to ensure high quality medical assessments and educational support. - Facilitating the patient’s journey as part of being effectively prescribed medical cannabis. - Streamlining accurate and high-quality communication and customer support processes to enhance patients’ education and understanding of their prescription. - Building stronger patient rapport and loyalty. Responsibilities: - Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans. - Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone. - Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team. - Providing compassionate care to patients, displaying empathy and understanding at all times. - Being direct, strong, and confident with communication. - Coordinating with the Booking team members to ensure the entire patient journey is simple, accessible, customer-friendly, and clean. - Ensuring follow-up for upholding specific standards for messaging and protocols as set by Management. - Maintaining accurate notes regarding ordering and patient interaction. - Executing the development of education and patient ordering processes as set by Management. - Collaborating and integrating objections and ideas from other team members and Management to ensure new opportunities. - Facilitating the booking process for scheduling all follow-up appointments. - Other duties as assigned. Qualifications - Proficient in English with strong written and oral communication skills. Bilingual candidates (EN/FR) preferred. - Undergraduate degree or diploma in practical nursing, or 3 or more years of relevant work experience preferred. - Must have customer service & call center experience. Hospitality and/or health care industry experience is preferred, but not mandatory. - Experience with the use of clinical databases or EMR systems preferred, but not mandatory. - Ability to utilize critical thinking and problem-solving skills to address challenging situations. - Utilize your passion, empathy & emotional intelligence to build relationships and help people improve their health. - Must be meticulous, initiative-taking, and able to foster a positive work environment. - Utilize strong analytical and thought leadership skills to drive productivity and efficiencies. - Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas. - Show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities. - Utilize your strong listening, communication, and leadership skills to share and action ideas within teams. Requirements - This is a full-time remote position based out of Canada. Benefits - Extended health and dental coverage. - Paid vacation. - Participation in our employer-supported retirement savings program. Salary Range - $20.19/hour (English-only stream). - $21.15/hour (Bilingual stream - English/French) - Requires successful completion of our language proficiency assessment during the interview process. #LI-Remote

Role Description Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate IV is responsible for scheduling complex, and specialized procedures (i.e. Surgery, IR, Recurring services) and coordinating multiple resources for patient services. Qualifications - Education: H.S. Diploma or General Education Degree (GED) Required - Work Experience: - 3 years of related customer facing healthcare experience with at least one year scheduling or preregistering patients Required - 2 years of experience demonstrating proficiency in scheduling OR preregistering patients within basic services Preferred Company Description Business Unit: Company Name - Piedmont Healthcare Corporate