Shoppers Drug Mart

Role Description This position is responsible for coordinating and supporting all aspects of Clinical programs with a specific focus on the coordination of patient intake, nurse/pharmacist and patient availability, scheduling, and communication to support the program(s) in a designated region. The Senior Coordinator, Clinical Programs will be responsible to provide superior customer service when coordinating scheduling of services with identified Shoppers Drug Mart (SDM) retail pharmacies, patients, and health care professionals (HCP). Attention to business objectives and customer Key Performance Indicators (KPI’s) identified for the program(s) will be fundamental to the success of the incumbent in this role. What you will do - Develop effective working relationships with internal and external clients to facilitate communication to ensure patient satisfaction and KPIs - Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management will be a priority - Responsible to manage multiple computer systems for input and scheduling - Responsible to ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments - Responsible for review of Post Visit Nurse/Pharmacist Report completion and follow up, including the collection and filing of hard copies where applicable - Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures - Responsible to coordinate ordering and deliveries and track all clinical supplies as required for the programs - Responsible to report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement - Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution - Ensure processes improvements are identified for multiple computer applications to ensure efficient day to day workflow is achieved Qualifications - 2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists) - Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services - Excellent customer relations, problem-solving, organizational and communications skills - High level of competency with computer systems - Ability to work 8 hours shifts between 08:00AM – 08:00PM EST - Bilingual French Canadian is required Benefits - Benefit from a purchase discount program - Competitive pay - Online learning through Academy Company Description At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Role Description The Nurse Practitioner is licensed to work in Canada and provides health care advice, education, and support to patients across Canada in jurisdictions that allow for cross province care. As point of contact for patients, you will provide convenient and timely supportive services that range from minor acute care treatments to health coaching for various disease states. You will be responsible for triaging incoming requests from patients, assessing their needs, and providing the appropriate clinical recommendations and coaching to support resolution of symptoms and/or improvement in perceived health. Patients will be able to contact a registered nurse via a variety of channels including phone, email, text, and videoconference. Where necessary, you will be referring patients to healthcare facilities and community-based resources. Working collaboratively with other health care professionals (physicians, pharmacists, and registered nurses) you will provide a meaningful patient experience, while using your critical thinking skills to develop, implement, and evaluate comprehensive care plans. - Possess strong clinical expertise and experience in a range of health conditions - Possess deep compassion and empathy to treat our patients and promote healthy lifestyles - Utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate - Engage in service/program development of the clinical telemedicine program, including liaising with healthcare providers and patients, and being a champion and advocate for the program - Ensure compliance with provincial and federal privacy legislation including the Mental Health Act Qualifications - Availability that includes days, occasional evenings, weekends as well as possible on-call shifts - 2 years direct clinical experience as Nurse Practitioner preferred - Current unrestricted professional nursing license to practice in the province of work - Willing to become licensed in other provinces as required for the program services - Ability to apply knowledge of developmental stages, behavioral sciences, pathophysiology, psychopathy, epidemiology, and evidence-based practice to clinical diagnosis and patient management - Ability to apply knowledge of pharmacology, pharmacokinetics, and pharmacodynamics to prescribing and evaluating treatment responses - Demonstrated leadership experience preferred - Ability to provide an organized, efficient approach to telemedicine - Possession of excellent skills in assessment, communication, critical thinking, and decision making - Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations, and professional ethics - Excellent communication skills in English (bilingual French/English where needed) - Proficiency of computer skills including Microsoft 365; experience with web-based applications (i.e. Sales Force) - Ability to remain objective and be a team player - Ability to adapt to a changing environment - Commitment to the principle of quality client-centered service delivery Benefits - Benefit from a purchase discount program - Competitive pay - Online learning through Academy Company Description At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Role Description This position is responsible for coordinating and supporting all aspects of Clinical programs with a specific focus on the coordination of patient intake, nurse/pharmacist and patient availability, scheduling, and communication to support the program(s) in a designated region. The Senior Coordinator, Clinical Programs will be responsible to provide superior customer service when coordinating scheduling of services with identified Shoppers Drug Mart (SDM) retail pharmacies, patients, and health care professionals (HCP). Attention to business objectives and customer Key Performance Indicators (KPI’s) identified for the program(s) will be fundamental to the success of the incumbent in this role. What you will do - Develop effective working relationships with internal and external clients to facilitate communication to ensure patient satisfaction and KPIs - Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management - Manage multiple computer systems for input and scheduling - Ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments - Review Post Visit Nurse/Pharmacist Report completion and follow up, including the collection and filing of hard copies where applicable - Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures - Coordinate ordering and deliveries and track all clinical supplies as required for the programs - Report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement - Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution - Identify process improvements for multiple computer applications to ensure efficient day to day workflow is achieved Qualifications - 2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists) - Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services - Excellent customer relations, problem-solving, organizational and communications skills - High level of competency with computer systems - Ability to work 8 hours shifts between 08:00AM – 08:00PM EST - Bilingual French Canadian is required Benefits - Benefit from a competitive pay program and online learning through Academy - Take ownership of your work and find more ways to care about your work, co-workers, customers and community Company Description At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Role Description The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action-oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey. What you will do: - Bilingual (French/English) - Single point of contact for patients enrolled in the support program and prescribing physician, if applicable - Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required - Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance - Understands the molecule(s) in full detail - Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory - Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process - Administers financial means tests and manages all aspects of financial assistance within the program as applicable - Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training - Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey - Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time) - Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures Qualifications - College Diploma or University degree is required - 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working directly with patients and with other health professionals (i.e., physicians, nurses, pharmacists) - Experience with public (provincial and federal) and private third-party drug reimbursement plans - 2-3 years’ experience in a Customer Service or Call Centre setting - Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset - Bilingualism (French & English) is an asset - Demonstrated ability to work successfully within a fast-paced, team-based environment - Excellent communication skills, written and verbal, to interact effectively with patients and clients - Demonstrated ability to analyze and interpret information, data, and regulations - Demonstrated ability to pay attention to details and make decisions using sound judgement - Flexible to work longer hours, overtime as required - Able to work flexible hours between 8:00AM to 8:00PM Benefits - Competitive salaries - Great benefit package - Shoppers Drug Mart discount - Goodlife gym discount - RRSP/Pension plans - Employee share ownership plan - Professional training and development - Many more perks! Company Description At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Role Description The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action-oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey. The Patient Care Specialist is the main point of contact for the patient, and in some programs, the single point of contact for the group of physician clinics/offices within that territory. The Patient Care Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by this team will enhance the patient and physician experience of the Patient Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role. What you will do - Single point of contact for patients enrolled in the Patient Support Program and prescribing physician, if applicable. - Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required. - Informs the patient about all program offerings including case management support, reimbursement support, self-injection training, prescription coordination, and ongoing compliance. - Understands the molecule(s) in full detail. - Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory. - Acts as a patient advocate, exploring all options for funding of medications, determines coverage details, and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process. - Administers financial means tests and manages all aspects of financial assistance within the program as applicable. - Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training. - Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients' concerns or needs and escalations interrupting the patient journey. - Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time). - Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures. Qualifications - Bilingualism (French & English) is required. - 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists) is an asset. - Experience with public (provincial and federal) and private third-party drug reimbursement plans is an asset. - 2-3 years’ experience in a Customer Service or Call Centre setting. - Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset. - Demonstrated ability to work successfully within a fast-paced, team-based environment. - Excellent communication skills, written and verbal, to interact effectively with patients and clients. - Demonstrated ability to analyze and interpret information, data, and regulations. - Demonstrated ability to pay attention to details and make decisions using sound judgement. - Flexible to work longer hours, overtime as required. - Able to work flexible hours between 8:00 AM to 8:00 PM. Benefits - Competitive salaries. - Great benefit package. - Shoppers Drug Mart discount. - Goodlife gym discount. - RRSP/Pension plans. - Employee share ownership plan. - Professional training and development. - Many more perks! Company Description At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Nature and Scope The Oncology Senior Manager Clinical (Remote) is accountable to provide a clinical perspective and patient care expertise to ensure consistent and quality delivery of program services for the oncology business unit. The Senior Manager brings their experience in patient care delivery to support the design and daily operations of patient support programs. This includes providing clinical advice to escalations from the Reimbursement team. The Senior Manager applies their firsthand knowledge of patient care to all components on the program that touch the patient including scripting, FAQ, portal design, surveys and questionnaires. What you will do - Act as subject matter expert (SME) in the oncology patient journey and contribute as an individual to a cross-functional program team. - Share oncology therapeutic knowledge and expertise through training and feedback mechanisms to program team members. - Stay up to date on patient care trends and treatment pathways in the oncology healthcare landscape - Act as an internal consultant in the development of oncology program resources, ensuring they meet both client and patient needs. - Collaborates with the Director(s) of Clinical services to improve quality of care, strengthen the financial performance of the group; and to improve patient, health care professionals satisfaction. - Strong collaborator with a proven ability to work cross functionally across SHN teams, within the clinical team - Act as a subject matter expert in business development opportunities - Participate in various projects, committees or task forces to improve SHN services and programs. - Identifies, develops and implements processes, metrics and to support and evaluate the delivery of patient services. - Participates in manufacture quarterly business reviews and operational meetings, providing strategic insights on each program - Participate and support clinical quality priorities such as audits, quality monitoring, non-conformance and incident management What you will need - Unrestricted license to practice as a nurse in Canada - BScN preferred, however, a combination of experience and education will be considered - Three to five years of experience in oncology or hematology care - Current successful completion of the de Souza Standardized Chemotherapy and Biotherapy Course or Oncology Nursing Society (ONS) Chemotherapy/Biotherapy Certificate equivalent preferred and/or advanced oncology-nursing credentials such as Certified Oncology Nurse (CON(C), McMaster University Oncology Nursing Certificate, Mohawk College Oncology Certificate or equivalent from and accredited educational institution preferred - Knowledge of Canadian and provincial health systems including reimbursement landscapes; knowledge of Specialty Pharmacy services - Previous Patient Support Program experience or acting in the role of a Drug Access Navigator is an asset - Possession of excellent skills in assessment, communication, critical thinking and decision making - Excellent written and verbal communication skills; proficient in computer use - Excellent customer service skills - Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics - Excellent written and spoken communication skills in English (bilingual French/English is an asset) - Proven customer relationship and/or account management skills with direct client interaction - Strong organizational, ability to multitask and adapt to a changing, fast paced environment with multiple priorities - Demonstrated commitment to the principle of quality client-centered service delivery and implementation of CQI processes - Travel may be required Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #ON

Location: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Job Description Nurse Field Case Manager (FCM) – Nova Scotia Location: Zone Why work at Specialty Health Network? Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless! Why is this position important? The Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the needs of the patient/physician/client through flawless customer service. The Nurse Field Case Manager will deliver, through expert communication skills and available resources, quality and cost-effective treatment outcomes for the patient. The Nurse Field Case Manager will work directly with the reimbursement team to help secure drug coverage. They will support physicians in managing all aspects related to facilitating patient access to therapy and will provide service in person or remotely according to customer preference. The Nurse Field Case Manager will help support a busy caseload in their respective territory, building strong working relationships, collaboration, effective communication and attention to detail both internally and externally to meet specific team and business objectives. In addition, the Nurse Field Case Manager will attend training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice. What you will do: · Assist the health care practitioner (HCP) in completing the Program enrolment form, as applicable · Educate the HCP on the Program enrolment requirements · Gather patient Program enrolment required information (physician signature, patient contact information, and product information) · Provide reimbursement assistance to patients and physicians according to need · Provide physicians with payer documentation support · Investigate case-by-case reimbursement options, channels, procedures, and prepares documentation in support of reimbursement requests · Determine patients’ channels and eligibility for reimbursement and provides assistance at all levels · Review patient status and assists the prescribing physician to populate Special Authorization forms (SA) for public or private coverage by reviewing patient charts, assessing previous therapies and test results in order to complete the SA. The above may be done on site, or remotely, as required · Ensure the coordination and follow up of SA submissions with payers · Support treating physician in the development of appeal letters, as required · Act as a resource for treating physicians and provides guidance regarding payer reimbursement criteria · Assist patients and physicians with the annual prescription renewal process · Assist patients and physicians with the SA renewal process (most commonly annually), as applicable · Identify obstacles and delays to obtaining coverage, take appropriate action and identify alternative channels for patient coverage · Management of patient files in the program database · Educate the HCP and patients regarding Program services by providing general Program and Product information based on SOPs, Product Monograph, approved verbatim and other approved materials · Review and discuss comprehensive program components, services and value-add program offerings · Act as a liaison and provide ongoing feedback to manufacturer based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. Feedback and observations are channeled to the manufacturer as appropriate. · Collaborate with sales reps and associates according to guidance and guidelines · Provide in person training sessions to the patient as required · Attend scheduled educational events as required · Report Adverse Events /Severe Adverse Events (AE/SAEs) in accordance with established agreements · Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advancements · Assume responsibility for personal and professional learning and development · Other responsibilities as required by SDMSHN What you will need: · Registered Nurse with a current, unrestricted license in the province of employment · BScN preferred, however, a combination of experience and education will be considered · Proficient in reimbursement landscape and completion of Special Authorization and Appeal Letters · Recent experience with Patient Support Programs (PSP) an asset · Demonstrated customer/account focus and consistently deliver on the PSP value proposition · Fluently bilingual in both written and spoken languages is an asset (French & English) · Five or more years direct clinical experience · Strong communication and telephony skills · Demonstrated leadership experience and ability to work under pressure · Ability to provide an organized, efficient approach to case management · Possession of excellent skills in assessment, communication, critical thinking and decision making · Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics · Proficiency of computer skills including, Microsoft 365 · Ability to adapt to a changing environment · Commitment to the principle of quality client-centered service delivery · Valid driver’s license and with reliable vehicle Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post-employment process. In addition, we believe in the importance of complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #REMOTE #QC

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? The Clinical Director, Virtual Care provides comprehensive clinical leadership and expertise, directing clinical operations and ensuring the delivery of high-quality, safe, and ethical patient care across virtual, telephone, and remote monitoring platforms. This role involves mentoring staff, developing and implementing clinical protocols, and driving quality improvement initiatives. The Clinical Director, Virtual Care manages complex cases, provides direct, evidence-based care, and collaborates closely with interdisciplinary teams to optimize patient outcomes and ensure continuity of care within a dynamic virtual environment. Key Responsibilities: - Advanced Clinical Practice (Virtual): Provide comprehensive, client-centered virtual care, including assessing, diagnosing, treating, and following up with patients for a wide range of acute and chronic conditions. This involves conducting virtual video/telephone visits, ordering/interpreting diagnostic tests, prescribing medications within scope of practice, and managing cases across various disease states. - Virtual Care Management: Perform remote patient monitoring and effectively manage patient care through various digital health platforms. - Clinical Leadership & Mentorship: Act as a primary clinical resource, offering guidance, mentorship, and fostering competency development for nursing staff and other health professionals. - Program Development & Quality Improvement: Lead the development, implementation, and evaluation of virtual care policies, protocols, programs, and quality improvement initiatives to enhance service delivery and patient outcomes. - Interdisciplinary Collaboration: Collaborate effectively with nurses, pharmacists, physicians, and allied health professionals to ensure the delivery of integrated, comprehensive, and patient-centered care. - Data Analysis & Reporting: Identify, analyze, and report on clinical data to drive continuous improvement in patient care and virtual health services. - Documentation & Compliance: Ensure all electronic medical records (EMR) are accurate, timely, and fully compliant with privacy regulations, confidentiality standards, and provincial/state legislation governing telehealth. - Operational Support: Assist in the orientation, training, and ongoing support of new team members, and ensure the coordination and availability of necessary equipment for seamless virtual visits. Required Qualifications & Skills - Education: Master’s degree in Nursing or Nurse Practitioner program. - License: Current, valid registration as a Registered Nurse in the Extended Class (NP). - Experience: Minimum 3–5 years of clinical nursing experience, with preference for prior experience in primary care, community health, or virtual care/telehealth. - Technical Proficiency: Competency in using information technology, including EHRs, video conferencing, and remote monitoring equipment. - Leadership: Strong leadership, communication, and decision-making skills. Physical and Environmental Conditions - Location: This is primarily a remote or hybrid role requiring a secure, private, and high-speed internet-enabled workspace. - Hours: Ability to work flexible hours to meet patient and organizational needs. - Focus: Can range from primary care to specialized services (e.g., weight management, menopause care, men’s health, etc.) Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #PHARM #ON

Role Description Reporting to the Manager of PPN, the Patient Care Coordinator’s primary objectives are to handle new plan member enrollments, respond to inbound inquiries, triaging calls to the appropriate team members, indexing documents, and working collaboratively with the Patient Care Specialists. The incumbent is action-oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey. As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements. Nature and Scope - The Patient Care Coordinators are the first line of contact for plan members, Nurse Case Managers, Retail Specialty Support, and PSPs. - Primary responsibilities include: - Responding to customer service inquiries pertaining to patient support programs - Obtaining and documenting patient information - Triage calls to appropriate team members - Supporting the Patient Care Specialists with specific tasks - This position has a permanent work from home option - remote workers within Canada are welcomed to apply. Principal Accountabilities - Responds to incoming customer-related calls from plan members, PSPs, pharmacies, and clinics regarding status of active patient files within SLAs. - Triage calls to appropriate team members. - Indexing patient documents received from PSPs, clinics, MD offices, plan members, and insurance companies; and create files as needed. - Works collaboratively with Patient Care Specialists to enhance the patient journey and experience. - Support special projects and initiatives as required to support PCS Operations. - Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy. - Provide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics, and program requirements are met. - Understands the molecule(s) in full detail. - Act as a patient advocate, determines coverage details, and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process. - Results driven - must meet or exceed established performance and quality metrics. - Assisting Manager, Patient Care Operations with projects as required. - Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time). Qualifications - Experience in customer service or healthcare setting. - Strong communication and interpersonal skills. - Ability to handle sensitive information with confidentiality. - Proficient in document management and indexing. - Results-oriented with a focus on quality metrics. Requirements - Full-time availability. - Ability to work remotely from within Canada. - Open-minded and responsive to change. - Ability to thrive in a fast-paced retail environment. Benefits - Purchase discount program. - Competitive pay. - Online learning through Academy. - Supportive work culture that values collaboration and inclusivity.

Role Description The Patient Care Coordinator’s primary objectives are to handle new plan member enrollments, respond to inbound inquiries, triaging calls to the appropriate team members, indexing documents, and working collaboratively with the Patient Care Specialists. The incumbent is action-oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey. As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements. Qualifications - Experience in customer service or healthcare support roles. - Strong communication and interpersonal skills. - Ability to handle sensitive information with confidentiality. - Detail-oriented with strong organizational skills. Requirements - Responds to incoming customer-related calls from plan members, PSPs, pharmacies, and clinics regarding the status of active patient files within SLAs. - Triage calls to appropriate team members. - Indexing patient documents received from various sources and create files as needed. - Works collaboratively with Patient Care Specialists to enhance the patient journey and experience. - Support special projects and initiatives as required to support PCS Operations. - Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy. - Provide exceptional customer service to all parties involved in Health Services. - Act as a patient advocate, determines coverage details, and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process. - Results-driven - must meet or exceed established performance and quality metrics. - Assisting Manager, Patient Care Operations with projects as required. - Contact clients periodically to confirm adherence and coordinate delivery of medications. Benefits - Purchase discount program. - Competitive pay. - Online learning through Academy.